Discovery Bank

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twr

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They released an update for the app(android) now nothing happens when I click login.is it just my phone?
 
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L-Dog

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Another massive set back is that the Discovery Banking App doesn't work overseas. Can't check your credit card balance and you have to phone them which doesn't help if you only have a data sim (Never responded to the emails sent). Had no issues with my Standard Bank app.
 
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twr

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L-Dog said:
Another massive set back is that the Discovery Banking App doesn't work overseas. Can't check your credit card balance and you have to phone them which doesn't help if you only have a data sim (Never responded to the emails sent). Had no issues with my Standard Bank app.
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Mine worked fine when I was overseas
 
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beefymoocow

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L-Dog said:
Another massive set back is that the Discovery Banking App doesn't work overseas. Can't check your credit card balance and you have to phone them which doesn't help if you only have a data sim (Never responded to the emails sent). Had no issues with my Standard Bank app.
Click to expand...

Did you perhaps use the WiFi to connect. It could be a security feature to disallow the use of the app using public WiFi
 
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twr

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So clearly I must be the only one that cant log in since the update this morning. unistalled,restarted etc phone the call centre they no help and logged a query, the touch part seems the issue. as its not picking up that i am trying login
 
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twaatie

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twr said:
So clearly I must be the only one that cant log in since the update this morning. unistalled,restarted etc phone the call centre they no help and logged a query, the touch part seems the issue. as its not picking up that i am trying login
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Working fine my side. But

Had the same issue a while back and the magically worked after 2 days. Still **** since you can't do anything like payments etc
 
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twr

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twaatie said:
Working fine my side. But

Had the same issue a while back and the magically worked after 2 days. Still **** since you can't do anything like payments etc
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I still can't get into the app, this is the problem with just having an app for online banking, why not have a web access via a PC. So frustrating
 
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Koosvanwyk

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twr said:
I still can't get into the app, this is the problem with just having an app for online banking, why not have a web access via a PC. So frustrating
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What phone and OS? If Andriod, why not roll back one version of the app?
 
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Koosvanwyk

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twr said:
Thanks will give it a go
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Current version on Andriod is 1.1.6. Only 1.1.4 is available using the APK hosted on unofficial sites. That should work fine as there has not been any major updates recently. You will have to turn of auto update in the Play Store to stop the app being updated to 1.1.6 again. Wait for 1.1.7 to be released and hopefully that fixes the issue.

What you can also try is to change the default biometrics setting from face to fingerprint or from fingerprint to face ( depending on which one is the current preference) in your phone setting (should be available under biometric preferences), maybe that fixes the glitch.

What happens if you try to access the "bank" using the health app?
 
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twr

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Koosvanwyk said:
Current version on Andriod is 1.1.6. Only 1.1.4 is available using the APK hosted on unofficial sites. That should work fine as there has not been any major updates recently. You will have to turn of auto update in the Play Store to stop the app being updated to 1.1.6 again. Wait for 1.1.7 to be released and hopefully that fixes the issue.

What you can also try is to change the default biometrics setting from face to fingerprint or from fingerprint to face ( depending on which one is the current preference) in your phone setting (should be available under biometric preferences), maybe that fixes the glitch.

What happens if you try to access the "bank" using the health app?
Click to expand...
Ive never used face or biometric login,I would allways just touch the login part and enter my username and password, the issue is the app is not recognising the touch part so it's not detecting my finger touching the login screen
If I go via the app same thing happens,
 
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twr

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Koosvanwyk said:
Current version on Andriod is 1.1.6. Only 1.1.4 is available using the APK hosted on unofficial sites. That should work fine as there has not been any major updates recently. You will have to turn of auto update in the Play Store to stop the app being updated to 1.1.6 again. Wait for 1.1.7 to be released and hopefully that fixes the issue.

What you can also try is to change the default biometrics setting from face to fingerprint or from fingerprint to face ( depending on which one is the current preference) in your phone setting (should be available under biometric preferences), maybe that fixes the glitch.

What happens if you try to access the "bank" using the health app?
Click to expand...
1.14 worked and I was able to login ,1.16 wouldn't detect any touch part to allow login
 
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