Discovery Bank

groesbec · Feb 26, 2020

glennhurlow said:
Anyone received their Discovery Insure Fuel Rewards payback yet? Usually get it around the 17th/18th but nothing yet.

I received mine on the 18th.

PotatoGuardian · Feb 26, 2020

glennhurlow said:
Anyone received their Discovery Insure Fuel Rewards payback yet? Usually get it around the 17th/18th but nothing yet.

I only got me mine yesterday

rsa-ace · Feb 27, 2020

ECHLN said:
• You can download your account transactions to a CSV file or excel spreadsheet and send it to your secure email address.

Can anyone download their CSV file for Discovery Miles and see if they received the 6x points conversion from when discovery switched to the miles 2nd week of Jan. I've check and I'm missing those points.

Elixur · Feb 27, 2020

Elixur said:
Discovery Bank, is anyone having issues with the 1.1.7 version on Android? Keep getting a x24 error, tried using 1.1.4 but the backend detects that version is to old.

The x24 error that is occurring is due to rooted Android devices (I don't work for discovery, just passing the information I have)

SueC · Feb 27, 2020

rsa-ace said:
Can anyone download their CSV file for Discovery Miles and see if they received the 6x points conversion from when discovery switched to the miles 2nd week of Jan. I've check and I'm missing those points.

Hi - how do you download the csv file?

twr · Feb 28, 2020

So I've reached my monthly spend limit R15000 platinum cc, so my earn rate I get is now 1 mile when I spend R50 or even R80 which I think is correct

I need to do a large purchase, if I wait till the 1 March will I receive my usual rate of 20miles for R1 again or does it need a few days to reset or the new billing cycle? I'm hoping the 1st gives me my normal earn rate again?

Gtx Gaming · Feb 28, 2020

twr said:
So I've reached my monthly spend limit R15000 platinum cc, so my earn rate I get is now 1 mile when I spend R50 or even R80 which I think is correct

I need to do a large purchase, if I wait till the 1 March will I receive my usual rate of 20miles for R1 again or does it need a few days to reset or the new billing cycle? I'm hoping the 1st gives me my normal earn rate again?

Its normally on the 1st without an issue, as you only earn miles when it clears

travelluminati · Feb 28, 2020

twr said:
So I've reached my monthly spend limit R15000 platinum cc, so my earn rate I get is now 1 mile when I spend R50 or even R80 which I think is correct

I need to do a large purchase, if I wait till the 1 March will I receive my usual rate of 20miles for R1 again or does it need a few days to reset or the new billing cycle? I'm hoping the 1st gives me my normal earn rate again?

I also have the platinum card and the rate is actually R100 earns you 1 discovery mile once you hit your cap. That’s 0.01% which is pathetic. If it is indeed a large purchase and you do you have a different card from a different bank I would suggest you rather use that. If you want simplicity though, then just wait until the 1st of March

rsa-ace · Feb 29, 2020

SueC said:
Hi - how do you download the csv file?

Go into the accounts section. Open the Miles account. 3 dots in the top right. Then you email it to yourself.

ab12312390 · Mar 1, 2020

I see my Dynamic Discounts have been knocked off by 6% although my Vitality Money status has not changed. Anyone has experienced that or knows the reason?

Koosvanwyk · Mar 1, 2020

ab12312390 said:
I see my Dynamic Discounts have been knocked off by 6% although my Vitality Money status has not changed. Anyone has experienced that or knows the reason?

Dynamic Discounts are also impacted by the amount spent (card swipes and online purchases) in the previous month. If you fall into a lower spend band (compared to the previous month) the dynamic discount will be lower.
I find that it takes 2/3 working days after month end for the total spent in previous month to be accurate, plus there might be transactions that have not cleared yet and therefore not yet included in the total spend.

SueC · Mar 1, 2020

where do we find the spend bands? I've also dropped

ab12312390 · Mar 2, 2020

Koosvanwyk said:
Dynamic Discounts are also impacted by the amount spent (card swipes and online purchases) in the previous month. If you fall into a lower spend band (compared to the previous month) the dynamic discount will be lower.
I find that it takes 2/3 working days after month end for the total spent in previous month to be accurate, plus there might be transactions that have not cleared yet and therefore not yet included in the total spend.

Many thanks for the update.
Even more loops and hops to circumvent. I so wish there was a place we could easily get all this information, and more importantly the way the various calculations are done.

Koosvanwyk · Mar 2, 2020

SueC said:
where do we find the spend bands? I've also dropped

See here

beefymoocow · Mar 2, 2020

I queried the holdup to my cashback and apparently it’s on the banks side. So I asked to get hold of the internal banking ombudsman and it seems like discovery doesn’t have one. I thought all banks need an internal ombudsman?

Sphinx21 · Mar 3, 2020

Koosvanwyk said:
See here

I think these tables say it all. When you need three pages of spreadsheets to track hundreds of combinations of earnings rules, then it's just too complicated to be worth it. I have found myself disengaging from the programme entirely because I can't mentally track all of this. Nothing hurts a customer experience quite like having an expectation set up that simply isn't met, time and time again.

It should just do what it says on the box. The loss of the old Discovery card is a sad sad thing.

They still do cross-sell benefits of their other products better than anyone else, so I don't know I'll be leaving, but my primary banking isn't coming here in its current state.

Verrayne · Mar 3, 2020

Koosvanwyk said:
See here

Are those correct? Cause gold and platinum top out at a monthly spend of R50 000 but black is R40 000, then purple is on R80 000. That doesn't make any sense...

glennhurlow · Mar 3, 2020

Not being able to see the basis for calculation of the HealthyLiving cashbacks really irks me as I am certain it is incorrect and I am not getting the full cashback due. I have sent this request to Discovery:

Since the website no longer provides the breakdown of the HealthyLiving Cashbacks please ensure that I receive a statement every month with this information. I specifically need:

For each of HealthyFood, HealthyCare, HealthyGear:

The list of transactions counted toward each cashback
The total of qualifying purchases
The percentage applied
The cashback amount

Do any of you share my pain? Please send a similar request and let's see if we can get this sorted! Alternatively, if anyone knows anyone at Discovery that can address this, please pass on their contact details. It is very difficult working through call centres and 3-5 freaking working day response times.

Thanks!

Gtx Gaming · Mar 3, 2020

I never get my full amount, discovery just tell me it is correct.

ab12312390 · Mar 3, 2020

glennhurlow said:
For each of HealthyFood, HealthyCare, HealthyGear:

The list of transactions counted toward each cashback
The total of qualifying purchases
The percentage applied
The cashback amount

Do any of you share my pain? Please send a similar request and let's see if we can get this sorted!

Thanks!

I queried in November last year, and after many exchanges and calls, I concluded there was a deliberate strategy of obfuscation.

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