Discovery Bank

[beefymoocow]

Not being able to see the basis for calculation of the HealthyLiving cashbacks really irks me as I am certain it is incorrect and I am not getting the full cashback due. I have sent this request to Discovery:

Since the website no longer provides the breakdown of the HealthyLiving Cashbacks please ensure that I receive a statement every month with this information. I specifically need:

For each of HealthyFood, HealthyCare, HealthyGear:

The list of transactions counted toward each cashback
The total of qualifying purchases
The percentage applied
The cashback amount

Do any of you share my pain? Please send a similar request and let's see if we can get this sorted! Alternatively, if anyone knows anyone at Discovery that can address this, please pass on their contact details. It is very difficult working through call centres and 3-5 freaking working day response times.

Thanks!

View attachment Healthyfood.pdf

You can get sometime like this in excel. This is mine for December. It’s a mission. Only now I got a proper confirmation now that They will fix December. After they fix December I need to do November.

 

[glennhurlow]

View attachment 794825

You can get sometime like this in excel. This is mine for December. It’s a mission. Only now I got a proper confirmation now that They will fix December. After they fix December I need to do November.

So were there transactions in the Excel dump that they had not taken into account or did you have to provide slips to prove that there were transactions that they hadn't picked up and were not showing in the Excel dump?

 

[glennhurlow]

I queried in November last year, and after many exchanges and calls, I concluded there was a deliberate strategy of obfuscation.

Agreed. They are obfuscating that their systems are just not robust enough to do what they commit to doing and they are just paying out minimal amounts and relying on people's trust or laziness not to query the system.

 

[beefymoocow]

So were there transactions in the Excel dump that they had not taken into account or did you have to provide slips to prove that there were transactions that they hadn't picked up and were not showing in the Excel dump?

I didn’t query the completeness of the dump. Since I don’t keep the receipts. I just recalculated on the dump to percentage of cash back ie the accuracy of their calculation. And it appears there are problems.

I guess what I can do is get a dump from pick n pay and check for completeness. Maybe I’ll do that later. You can ask too many things from discovery. I’m doing my query on a month on month basis.

 

[L-Dog]

Hey guys, if I have the qualifying bank products and my cash back at Sportsman warehouse is say 45%, is there a monthly limit to the my cash back?

 

[Gtx Gaming]

Hey guys, if I have the qualifying bank products and my cash back at Sportsman warehouse is say 45%, is there a monthly limit to the my cash back?

Yes 2k for single person if you have family on the policy then I think it is 4k.

 

[ECHLN]

So I just realised that Discovery Bank doesn't have a SWIFT code or IBAN Number. What the ****?

 

[twaatie]

So I just realised that Discovery Bank doesn't have a SWIFT code or IBAN Number. What the ****?

Here you go

https://www.theswiftcodes.com/south-africa/disczajj/

 

[ECHLN]

Here you go

https://www.theswiftcodes.com/south-africa/disczajj/

That's for the old Discovery Credit days with FNB. I called them and they said that one isn't valid anymore.

 

[ies87]

That's for the old Discovery Credit days with FNB. I called them and they said that one isn't valid anymore.

Can’t be. Old card, as you say, was with FNB so an FNB SWIFT code would have applied. I think the person you spoke to is confused.

 

[twr]

When I travelled last year October on the new card, I asked to have all my OTP changed to email from SMS incase I do a large purchase, as I didn't have international roaming,they said they still working on that, any updates?

 

[ECHLN]

Can’t be. Old card, as you say, was with FNB so an FNB SWIFT code would have applied. I think the person you spoke to is confused.

It is the case. Second source

 

[ies87]

It is the. Second source

I just meant to say that DISCZAJJ can’t be the swift code for the old Discovery Card with FNB. DISCZAJJ is probably a valid code for Discovery Bank but not active yet.

 

[ECHLN]

I just meant to say that DISCZAJJ can’t be the swift code for the old Discovery Card with FNB. DISCZAJJ is probably a valid code for Discovery Bank but not active yet.

It is the swift code for the old Discovery Card.

 

[twr]

Finally got my 5000miles for doing my health check in Jan (bank integrator)

 

[Charlesjjm]

Finally got my 5000miles for doing my health check in Jan (bank integrator)

Cool. Me too. I completely forgot about this.

 

[ies87]

Finally got my 5000miles for doing my health check in Jan (bank integrator)

Got mine too. Yay.

 

[ab12312390]

Finally got my 5000miles for doing my health check in Jan (bank integrator)

Eagerly waiting for mine. Hope it comes and soon

 

[DENROCwtf]

Yes 2k for single person if you have family on the policy then I think it is 4k.

Hi - I have it as :

Its something like a max of R 4 000 per month on Vitality and R 2 000 per month for Bank rewards. I received a lower than expected cashback and called in. I am yet to find clear info - other than on forums. Can anyone share a link - Please

 

[Koosvanwyk]

Hi - I have it as :

Its something like a max of R 4 000 per month on Vitality and R 2 000 per month for Bank rewards. I received a lower than expected cashback and called in. I am yet to find clear info - other than on forums. Can anyone share a link - Please

The R2000 and R4000 for family limits is not the maximum cash back that you can get but rather the spend limit. By example if your cash back % on healthy food items are 25% and you buy by example R3000 worth of healthy food items you will get back R2000 x 25% if you are a single member.