Discovery Vitality [2018]

brianj74 said:
Still have to fight for my glaucoma points to be allocated from last year so I can stay on diamond... App says silver at the moment, kicking myself for cutting it so fine
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Called in today and it's sorted. Back to diamond.
 
Ryansr said:
Good marketing can make a turd look and smell like a juicy sausage. Discovery does have good marketing to keep the peeple investing in their "Vitality".
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Really?
I dont use any of the discounted flights or movies, but the hefty gym discount, occasional rewards when I bother to go to gym and the good few hundreds cash back each month from healthy foods makes this a turd I am quite willing to purchase thank you very much!!
 
eehellfire said:
If you choose to integrate your long term or short term insuraornce, certain investments with your health plan and Vitality, you get premium discounts and added savings dependent on your Vitality status
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Vitality on RA is like trying to make a turd shine. The RA platform itself is costly and even when you cross subsidies to remove 80% of fees you still stuck with a Discovery Investment which barely breaks even at times. Granted the add on will have savings (fee etc) but then u lose that as soon as you want to jump ship again leaving any benefit.

This excludes the fact that it goes thru periodic changes due to the linkage on a long term product.. not a way to do it. Your investment should never be linked to your health.
 
They are making it as difficult as they can for you to close your Discovery Card account.

I sent in the cancellation request on the 21st of December, and made the final payment to close the account on the 27th of December. They didn't contact me, but I assumed that was it, account closed.

Lo and behold, on the 1st of January, my debit order for my Discovery Card goes off. I'm like, wtf, I thought it was closed. I contact Discovery, who say that someone was supposed to follow up with me, and that what needs to happen next is that I complete this stupid cancellation form.

No mention of this before, only suddenly now do they mention it. The form is a PDF form that you have to print out, complete, sign, and then email back to them. I don't have a working printer, so I have to go to PostNet to print it out. I complete it - of course it has information that they already know, like my name, surname, ID number, date of birth, banking details, etc etc. Massive information redundancy. Anyway, I sent it in, and I hear back from them saying they now cannot read my form.

I've blown my top on this, I've had enough. I replied saying that I refuse, their internal processes are not my problem. They must sort it out, just close the account, I don't care if they can't read the form. They know who I am, they have all of my details including my banking details, and they can phone me for voice authorization if needed. I posted a similar thing to the Discovery Facebook page, although I don't expect to get any joy out of that.

I then had another idea - I sent them an email with all of the information that the form contained, but just in an email. I said the reasons for me not using their preferred form are that 1) I don't have a printer that works, so I need to go to postnet to print the thing out, 2) when I did do that before, they couldn't read it, so this is better because it is more clear. I also said that, as written communication, it constitutes a legally valid instruction to close my account (not 100% sure on this, but I think it is true) and even if it doesn't, they can phone me for voice authorization. I then said that if they still refuse to, I will contact the Ombudsman.

My thinking is that, I'm hoping the Ombudsman will side with me in that Discovery's internal processes are not my problem. As long as I provide the required information and there is proof that I am the one that provided it, then they have to carry out my instruction. If they raise a stink (which I expect them to), I can send the completed form (which they claim to be unable to read) as well as the email that to me constitutes a valid instruction, to get them to cancel it.
 
Anyone else noticing the heavy Vitality processing delay? Seems like a 36hr delay processing stats
 
krycor said:
Anyone else noticing the heavy Vitality processing delay? Seems like a 36hr delay processing stats
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FB post 7 hours ago: https://www.facebook.com/discoverysouthafrica/
Discovery Vitality Fitness points:
Due to an interruption in our integration platforms with fitness device partners, many workouts completed since the beginning of January haven’t synced yet. We are aware of this issue and our team is working around the clock to resolve this. All points will be reflecting over the weekend and Vitality Active Rewards goals will be adjusted accordingly. Thank you for your patience.
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Seems to have caught up now so not as insurmountable as some data volumes I’ve worked with hehe.
 
Yip I can now link my TomTom, I sent them a screen shot of my workout on Friday, says it can't 5 working days to allocate me points, but usually Wednesday is the cutt off when the weekly reward needs the data by
 
StrontiumDog said:
^ OK that sucks.
I sent in my discovery card account closure form at close of business on the 2nd of Jan.

By 2pm on the 4th they mailed me to confirm the account was closed.
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I've now sent in a complaint to the ombudsman.

I get that the scanned paper form is difficult to read, but then that is a problem with the selected medium. I asked about alternatives, and Discovery said there are none. Imagine if I was blind or sight impaired - what then? They said that there were T&Cs that I need to agree to, which is fine, but then why can someone just not explain those to me over the phone? Or better yet, an electronic form over the web?

This is what I sent into the ombudsman along with copies of all correspondence with Discovery.
Nature of complaint:

Discovery refuses to close complainant's credit card account despite A) payment being made in full and B) signed and completed account closure form being received.

Discovery claims that said signed and completed account closure form is unreadable, but is unwilling to accept alternatives. In order for complainant to close account, he must accrue additional expenses and effort in order to print out said form. Complainant does not own a working printer. Thus, in order to close complainant's account, he must make use of third party services. This not only puts the burden and expense on complainant, but would also mean that less advantaged complainants with less financial resources would be put at a grossly unfair burden when attempting to close their accounts.

Complainant suggested alternative means of valid consent being provided - such as a recorded telephonic conversation or specifying to agree to required terms and conditions via email. Discovery rejected these alternatives and insists upon a signed and completed account closure form.

In addition to the burden and expense of printing and signing forms (already attempted once), complainant points out that:
1. Paper based forms are more likely to be the subject of fraudulent attacks as complainants could substitute new bank account details.
2. As Discovery rightly points out, paper based forms can be difficult to read due to A) image capture technology, B) handwriting variances. Based on this, it is unclear why Discovery insists upon its paper based form.

Complainant would like it noted that because of Discovery's failure to proceed with account closure as originally agreed as per the email received 29th December 2017, a further debit order of R4000 was taken from his FNB bank account on the 2nd of January 2018. While Discovery has reversed this transaction on their side, they have still not refunded the amount of R4000 to complainant. Discovery thus owes complainant R4000.

Complainant's desired remedy is the immediate cancellation of his account by Discovery. He agrees to abide by any terms and conditions required by Discovery for closure of his account, as long as he can warrant said agreement by means other than the paper based account closure form. In other words, Discovery must provide an alternate means of effecting account closure. This is important not only to individuals such as complainant who do not have ready access to a printer, but also other disadvantaged account holders such as the sight impaired.

Complainant also requires that the R4000 owed to him is returned by Discovery into his FNB account, details to follow.
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^ How does that work, they reversed the 4k but it doesn't reflect on your side?

On another note, how quickly can one improve cholesterol by a change of diet? This is with regard to getting a good cholesterol result for the health check. I need to lower my overall reading from 6.02 (last year) to below 5 to get the bonus points.
 
StrontiumDog said:
^ How does that work, they reversed the 4k but it doesn't reflect on your side?

On another note, how quickly can one improve cholesterol by a change of diet? This is with regard to getting a good cholesterol result for the health check. I need to lower my overall reading from 6.02 (last year) to below 5 to get the bonus points.
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They didn't EFT it back to me. They just removed the amount on the credit card. I know, I know.
 
StrontiumDog said:
On another note, how quickly can one improve cholesterol by a change of diet? This is with regard to getting a good cholesterol result for the health check. I need to lower my overall reading from 6.02 (last year) to below 5 to get the bonus points.
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Lots of water, and cutting out bad cholesterol (Eggs, Butter, Mayo etc. Oily foods in general) And eat more good cholesterol to balance, (Avos, Nuts etc)
 
StrontiumDog said:
^ How does that work, they reversed the 4k but it doesn't reflect on your side?

On another note, how quickly can one improve cholesterol by a change of diet? This is with regard to getting a good cholesterol result for the health check. I need to lower my overall reading from 6.02 (last year) to below 5 to get the bonus points.
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Changing diet might only slightly reduce cholesterol level. Cholesterol level is an individual thing, some people have a naturally higher level whether or not they on a good diet. Well that's how my doctor explained it to me
 
Joka69 said:
Lots of water, and cutting out bad cholesterol (Eggs, Butter, Mayo etc. Oily foods in general) And eat more good cholesterol to balance, (Avos, Nuts etc)
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There is no such thing as bad cholesterol. Your body makes cholesterol if you don't eat enough of it.

Cut down carbohydrates and seed oils and your numbers will improve.
 
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