Discovery Vitality [2019]

Gtx Gaming said:
Yes indeed but they actually paid it, it's an achievement when the money actually gets paid. Took 6 months to get my first gym booster money which came in last month.
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Oh, I was figuring you were upset that it moved. That's definitely better.
 
Driving goal sitting on zero since it reset this end too. Guess I'm not alone reading above.

Now I've done a 300 pt exercise. It's registered on the website and on the entry page when I log in, but when I click on for more details points are not reflecting. Anyone else? This is a garmin workout. Sorry hope this makes sense... Entry screen ring has filled up. Clicking on it and the points don't reflect.
 
Aharon said:
Driving goal sitting on zero since it reset this end too. Guess I'm not alone reading above.

Now I've done a 300 pt exercise. It's registered on the website and on the entry page when I log in, but when I click on for more details points are not reflecting. Anyone else? This is a garmin workout. Sorry hope this makes sense... Entry screen ring has filled up. Clicking on it and the points don't reflect.
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Mine’s been doing that a few times lately. It updates everywhere else after a day or so. Seems like they have loads of bugs at the moment.
 
ies87 said:
Mine’s been doing that a few times lately. It updates everywhere else after a day or so. Seems like they have loads of bugs at the moment.
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Are you referring to my second query with the points not showing? Hope it does update soon
 
Aharon said:
Are you referring to my second query with the points not showing? Hope it does update soon
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Yes. Exercise ring moves on the landing page but doesn’t update on the active rewards page. It seems to be intermittent, hasn’t happened to me in a few days...
 
ies87 said:
Yes. Exercise ring moves on the landing page but doesn’t update on the active rewards page. It seems to be intermittent, hasn’t happened to me in a few days...
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Did it just correct itself?
 
I have done vitality check ups at clicks and my points are still not reflecting since last week :(

My step counts are also not working :(

No gym benefits yet.
 
Pufferfish94 said:
Only steps have come through for me since last Monday. No workouts and no gym visits
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I sent off a query about my gym visits not showing,so they replied to say they have submitted a query(I would have thought that they would have acknowledged that there is a delay in getting the points considering it's now on their help page with known issues)

My goal is still pending from last week even though I achieved it. Gonna be a problem if they don't sort it out by tomorrow as this will throw all my boosters off Unless they rectify that.
 
twr said:
I sent off a query about my gym visits not showing,so they replied to say they have submitted a query(I would have thought that they would have acknowledged that there is a delay in getting the points considering it's now on their help page with known issues)

My goal is still pending from last week even though I achieved it. Gonna be a problem if they don't sort it out by tomorrow as this will throw all my boosters off Unless they rectify that.
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I send a message to the whatsapp bot asking to speak to a consultant and one joined the convo, I emailed a screenshot of the workout and within 10 minutes it had been allocated.

Might be worth a shot, my email regarding the same issue has still not been looked at.
 
Pufferfish94 said:
I send a message to the whatsapp bot asking to speak to a consultant and one joined the convo, I emailed a screenshot of the workout and within 10 minutes it had been allocated.

Might be worth a shot, my email regarding the same issue has still not been looked at.
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Thanks I asked to speak to a consultant on WhatsApp but says all our agents are busy, do I wait or how do I ensure someone will come online

Edit someone came online and manually allocated it within minutes,wow impressive
 
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twr said:
Thanks I asked to speak to a consultant on WhatsApp but says all our agents are busy, do I wait or how do I ensure someone will come online

Edit someone came online and manually allocated it within minutes,wow impressive
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Yeah at first I was very disappointed when I found out it was a bot, but then I thought to ask to speak to a consultant and was very impressed from that point onwards!
 
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So emailed them about gym visits not showing.. no news yet.
 
krycor said:
So emailed them about gym visits not showing.. no news yet.
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Try the WhatsApp service and ask to speak to a consultant took about 30 mins till someone came back got my points within 5 mins I was impressed
 
twr said:
Try the WhatsApp service and ask to speak to a consultant took about 30 mins till someone came back got my points within 5 mins I was impressed
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Did it.. now just waiting for vitality to do recalc.

What annoys me is the agent asking if he must manually fix and why? Well duh.. discovery vitality impacts penalties on gym, watch, etc and tomorrow is the weekly rewards.

Rather odd thing to ask if you ask me.
 
krycor said:
Did it.. now just waiting for vitality to do recalc.

What annoys me is the agent asking if he must manually fix and why? Well duh.. discovery vitality impacts penalties on gym, watch, etc and tomorrow is the weekly rewards.

Rather odd thing to ask if you ask me.
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Not working for me. I asked to speak to a consultant and got this:

All our agents are busy at the moment.
Please ask me a question and I’ll try to help, or try again any time between 7:00 and 17:00 (Monday - Friday).

1. Join Discovery Vitality
2. Get discounted flight tickets
3. Link your fitness device
4. What is Apple Watch benefit
 
Sensorei said:
Not working for me. I asked to speak to a consultant and got this:

All our agents are busy at the moment.
Please ask me a question and I’ll try to help, or try again any time between 7:00 and 17:00 (Monday - Friday).

1. Join Discovery Vitality
2. Get discounted flight tickets
3. Link your fitness device
4. What is Apple Watch benefit
Click to expand...
It happened to me several times just keep asking to speak to an agent, eventually they came online
 
I emailed them about my gym visits and got a call from a consultant today. When she wanted to verify my info, I said "You called me, now you want me to divulge personal information to a stranger?" So she said would I prefer if she replied via email and I said that I would. Got a reply in which she acknowl;edged they were having issues with gym visits and had manually credited me.
 
I see they now have cotton on for 250/2 diamonds
But still nothing on ww, really wish they would have pick n pay again been like over a year since pick n pay have vouchers
 
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