Discovery Vitality 2020

riddler said:
Anybody got an older copy of the HealthyFood double cashback Ts&Cs?
I never received my double cashback in April, and now after two months of querying it Discovery says it only applied for Vitality members with their billing date from 20 April onwards! This was never stated anywhere before, but has popped up in the Ts&Cs doc now!
And guess what, my billing date was 19 April - how ridiculous from Discovery!!
Click to expand...

That’s ridiculous on their part.
 
jouda said:
Is anyone else having issues with their shoebooster payouts. Ive not seen anything since end of March. Ive phoned them twice, each time they say they will get back to me in 5 to 7 working days, but that never happens...
Click to expand...
So I missed the communication where they informed me that I am not getting the cashback as cash anymore, but as discovery miles...
 
riddler said:
I never received my double cashback in April, and now after two months of querying it Discovery says it only applied for Vitality members with their billing date from 20 April onwards! This was never stated anywhere before, but has popped up in the Ts&Cs doc now!
And guess what, my billing date was 19 April - how ridiculous from Discovery!!
Click to expand...
What exactly do they mean by "The Vitality HealthyFood reward portion that will be doubled .... will be applied when paying out the member’s reward on their billing date as from the 20 April 2020 onwards."??
This makes no sense. What billing date? Do they mean the date of your credit card statement? But the Healthy Food billing cycle bears no relation to one's credit card cycle - or so I've been told by a Vitality representative and this is born out by my own experience. And what if you're paying cash?
The old Ts & Cs say that "the double cash back will be paid over two billing cycles in equal instalments" and that the boosted cash back would be paid out two weeks after the stay-at-home period and would be referenced as "Boosted VIT Healthy Food" - which never happened. I got my double cashback in full for the relevant "cycle".

Basically, they don't have a clue what they're doing.
 
ros_b said:
See if this helps.
Click to expand...
ros_b said:
What exactly do they mean by "The Vitality HealthyFood reward portion that will be doubled .... will be applied when paying out the member’s reward on their billing date as from the 20 April 2020 onwards."??
This makes no sense. What billing date? Do they mean the date of your credit card statement? But the Healthy Food billing cycle bears no relation to one's credit card cycle - or so I've been told by a Vitality representative and this is born out by my own experience. And what if you're paying cash?
The old Ts & Cs say that "the double cash back will be paid over two billing cycles in equal instalments" and that the boosted cash back would be paid out two weeks after the stay-at-home period and would be referenced as "Boosted VIT Healthy Food" - which never happened. I got my double cashback in full for the relevant "cycle".

Basically, they don't have a clue what they're doing.
Click to expand...
Amazing, that's exactly the document I was looking for!
So if you look at the new Ts&Cs (updated 4 June 2020), as attached, they've added #10 which they're telling me means that only those members whose billing dates ended on the 20th April onwards receive the double cash backs as per their campaign. Tough luck for those whose billing dates ended earlier in April! It's not the credit card cycle but rather a billing cycle for all your vitality products. Everyone's billing cycles are different..
Now compare with the original Ts&Cs, as you've attached (thank you!), there is no mention of any of this rubbish of billing cycles. Besides, this cycle is surely irrelevant anyway - now what will happen when this double cashback ends at the end of June, will they still honour double cashbacks for all transactions up until 30 June or are they going to use various billing cycle arguments come July??
It is false advertising, a waste of my time and money, but mostly completely morally and ethically wrong! I am only pursuing this for the latter reason because Discovery has continuously screwed me over and they've already gotten away with not paying many previous cashbacks of mine! Surely they cannot change Ts&Cs as and when suits them?!
 

Attachments

twr said:
Which app, the bank app shows the miles and the main discovery app shows points ,which are you referring to ,which points ?
Click to expand...
On the discovery vitality app, my Discovery miles is always at 0 the next day, haven't used any of it since April, the last time it had a balance it was 1400 miles, I make my goal usually by Wednesday of every week, and play the game board every week, and then the next day, back to 0.
a425c7dbc894f7a3387e5aab0d107629.jpg
 
Joka69 said:
On the discovery vitality app, my Discovery miles is always at 0 the next day, haven't used any of it since April, the last time it had a balance it was 1400 miles, I make my goal usually by Wednesday of every week, and play the game board every week, and then the next day, back to 0.
a425c7dbc894f7a3387e5aab0d107629.jpg
Click to expand...
That is odd ,so your bank app shows the correct miles but 0 on the main app.
You may have to lodge a query on that
 
twr said:
That is odd ,so your bank app shows the correct miles but 0 on the main app.
You may have to lodge a query on that
Click to expand...
Yeah, I logged it with them some time last week, I guess with the limited staff I can expect a delay in response.
 
Has anyone here been aware of the ‘HealthyDining 10% boost campaign’? Supposedly it’s been available since 1st May according to the T&Cs....
First I heard of it today


www.discovery.co.za

HealthyDining 10% Boost

Discovery Vitality members get up to 35% back on all qualifying HealthyDining meal options plus 60% back on Vitality kids? healthy meals, for under 12?s.
www.discovery.co.za www.discovery.co.za

How does Discovery know which of the kids meals ordered to apply the 60% back to? I have kids under and over 12.
 
Hello all. I recently joined discovery bank. The Ts & Cs for the double cash back promo is very confusing.
If my billing cycle is from 17th onwards - what will be my cash back on the next cycle be based on?

Will I receive the Double cash until June 30 and then back to normal for the remainder of the cycle or will they just calculate it based on my discount status on the 17th of July.
 
Joka69 said:
On the discovery vitality app, my Discovery miles is always at 0 the next day, haven't used any of it since April, the last time it had a balance it was 1400 miles, I make my goal usually by Wednesday of every week, and play the game board every week, and then the next day, back to 0.
a425c7dbc894f7a3387e5aab0d107629.jpg
Click to expand...
There must clearly be an issue with the app. I haven't been allocated points since Tuesday even though I took 10,000 steps on both Wednesday and Thursday. Last note under 'Points events' is for Wednesday that says 'Insufficient activity to earn points'. Not even acknowledging my steps for the past two days.
 
Is there a new weekly limit? I.e. lower than 900 points a week? Under 'Points events' it says 'Limits already reached' for my 10,000 steps for the day. Says the same for yesterday and Wednesday. And I have definitely not gotten 900 points this week yet.
 
8BitLife said:
Is there a new weekly limit? I.e. lower than 900 points a week? Under 'Points events' it says 'Limits already reached' for my 10,000 steps for the day. Says the same for yesterday and Wednesday. And I have definitely not gotten 900 points this week yet.
Click to expand...
Yes, it got lowered when the lockdown started. Recently it started increasing again
 
Koosvanwyk said:
Yes, it got lowered when the lockdown started. Recently it started increasing again
Click to expand...
Sorry I was wrong. I haven't earned ANY points this week. Last points are for last Friday, 12 June, when I got 100 points for taking 10,000 steps. From Saturday onward it says 'Limits already reached' every day? Before that I got 700 points each week during the lockdown. Ie got my full 100 points each day for doing the 10,000 steps. Now suddenly I'm getting nothing? At all?
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X