Discovery Vitality 2020

amabacha said:
Has anyone had issues with HealthGear cashback from a Sportmans Warehouse online purchase? I made a purchase with my Discovery Card on 28 May and made sure to enter my Healthygear card at checkout but I didnt get my cashback last month. When I queried it with Discovery ,they say the feedback from SW is that the transaction wasnt linked to my HG card number. When I queried this with SW they just refer me back to Discovery.
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I've done 2 online purchases this week, making sure i keep screenshots for proof, I'll check end of the month as current cycle ends on the 21st. The last time i bought in store (over 2 years ago) i was super paranoid and made sure i kept the receipts showing my HG number on them. You didn't keep the receipt?
 
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Discovery claims I was awarded the 100 Instant Miles even though their social media channels are filled with people not receiving their points for achieving their goals.

FFS.
 
Chris_the_Brit said:
Discovery claims I was awarded the 100 Instant Miles even though their social media channels are filled with people not receiving their points for achieving their goals.

FFS.
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You can check in your bank login if you an account holder
 
Hey seeming like i need to do the health tests to keep my healthy food benefit. Has anyone does it recently in Cape Town, and felt safe doing so?
 
Aharon said:
You can check in your bank login if you an account holder
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Well, they've just sent me an Excel sheet where it was apparently awarded. I guess it could be possible as I don't keep an exact eye on my points but I definitely didn't get the notification.
 
Chris_the_Brit said:
Well, they've just sent me an Excel sheet where it was apparently awarded. I guess it could be possible as I don't keep an exact eye on my points but I definitely didn't get the notification.
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I didn't get notification either but it was awarded
 
fruitbat said:
Hey seeming like i need to do the health tests to keep my healthy food benefit. Has anyone does it recently in Cape Town, and felt safe doing so?
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*******
Until the end of 2020, you can also choose to do a Virtual Vitality Health Check-in. The Virtual Vitality Health Check-in is a telephonic or online consultation with a wellness specialist that covers the same information as an in-person Vitality Check, but in a conversational format. You can earn 2 500 Vitality points for completion of this consultation and those points add up to your maximum 22 500 Vitality points you can earn for doing a Vitality Health Check.
*******
www.discovery.co.za

Vitality Health Check

Discovery Vitality encourages you to know your health through a Vitality Health Check which is a range of quick health checks done at a pharmacy
www.discovery.co.za www.discovery.co.za
 
Chris_the_Brit said:
Well, they've just sent me an Excel sheet where it was apparently awarded. I guess it could be possible as I don't keep an exact eye on my points but I definitely didn't get the notification.
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There is no notification for incoming miles transactions, only when you redeem something.
 
If anyone is wondering how they calculate the spend band for Vitality Money, is it based on when the transaction clears, if you have a large transaction before month end that only clears in the next month it will count towards the next months spend (interestingly, the miles earn rate/% for banking clients does not follow the same principle and is rather based on the month when the transaction was incurred as opposed to when it clears).

This caused my healthyfood cash back % to drop by 15% as a rather large monthly expense paid at the end of June took 5 days to clear and now falls in the July spend, similarly the same payment made at the end of May cleared in May as well, so a double wammy
 
James 77 said:
I do as well. A push notification
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The push notification is when miles are awarded for meeting your goal, not when they pay miles into your miles account for cashback etc. I'm fairly sure.
 
Koosvanwyk said:
If anyone is wondering how they calculate the spend band for Vitality Money, is it based on when the transaction clears, if you have a large transaction before month end that only clears in the next month it will count towards the next months spend (interestingly, the miles earn rate/% for banking clients does not follow the same principle and is rather based on the month when the transaction was incurred as opposed to when it clears).

This caused my healthyfood cash back % to drop by 15% as a rather large monthly expense paid at the end of June took 5 days to clear and now falls in the July spend, similarly the same payment made at the end of May cleared in May as well, so a double wammy
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I had a chat to bank rewards today,and queried why I got paid less miles that what I calculated, so it seems when they did payout yesterday for last months purchase they paid out based on what my current% shows in the app and not what it showed last month% ,which she agreed is not right, for eg i saw in June I was getting 75% back, now in July it shows 55% so when they paid me out for July they gave it to me at 55% not at 75%,unless it as a mistake,or that's how things have been which I doubt, she will follow up and get back to me
 
twr said:
I had a chat to bank rewards today,and queried why I got paid less miles that what I calculated, so it seems when they did payout yesterday for last months purchase they paid out based on what my current% shows in the app and not what it showed last month% ,which she agreed is not right, for eg i saw in June I was getting 75% back, now in July it shows 55% so when they paid me out for July they gave it to me at 55% not at 75%,unless it as a mistake,or that's how things have been which I doubt, she will follow up and get back to me
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Such bs that we always have to make sure they pay us the correct amount .

I still have a query from last month thats not being fixed yet . Got underpaid by about R400 odd for sportsmans
 
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