Dissatisfied MWEB uncapped customers email this address

[killadoob]

I doubt anyone at mweb would have said you will score a couple bucks.

Client: hey china whats happening with mweb uncapped
mweb: well my bru this product is like sooooo hot that if you sign you will save a couple bucks.

Confusing the public? Nope mweb say 899 they mean you pay them 899, telkom say 413 and you pay 413. Besides i thought you were a company why are you using a home product? There are accounts called business accounts for a reason, perhaps find out about their business accounts and make sure it is not seacom. The cheap seacom option is good value for money and i cannot understand why you are moaning because mweb is saving you a chunk of money by allowing you to run the business you claim to have on a home product.

Bunch of moneys are straight up stupid homey. Perhaps 50 rand is not a lot of money but considering you try to save money by using a home product for business i fail to understand how a saving of any sort does not ring your bell. Some people think 50 rand is a good saving, 600 rand a year. Perhaps if you looked into cost saving you may be able to afford that back up bandwidth by saving on other expenses.

R600 could buy a fairly decent amount of bandwidth actually, but you score nothing according to you. I would not move my line over to mweb having said that.

 

[phiber]

DAMMIT, now i want wine gums

 

[D-Boy]

That I do agree with. Migrating your line over to an ISP is definitely not worth it. I transferred mine back to Telkom 6 months ago from a different ISP and that was a biug stuff-up with billing. The ISP is completely innocent here, they did everything right, but Telkom didn't know what to do with it. I ended up being double-billed and told that it's the way things are. Any ISP that forces me to migrate my line to them will have to come with a DAMN good reason before I will consider it again.

I have paid double for a couple of months, and that made me upset, because they made me understand that the migration thing will make me score, and that VAT exclusive inclusive thing then comparing stuff convinced me to migrate

As for the thread topic - I am one of the people that's happy with MWEB most of the time. Yes, there are hiccups here and there, but nothing I can get upset about.

Well, I want a 100% uptime on my internet because I'm 24/7 because on it using services and stuff, so if its down, then my hotspots in down... and then I might get a bad reputation and lose potential business on my hotspots
and yea, like I said, I had a nice working 4meg uncapped connection after a sales rep messed up my account, and after that it was never the same

 

[D-Boy]

I doubt anyone at mweb would have said you will score a couple bucks.

Client: hey china whats happening with mweb uncapped
mweb: well my bru this product is like sooooo hot that if you sign you will save a couple bucks.

Confusing the public? Nope mweb say 899 they mean you pay them 899, telkom say 413 and you pay 413. Besides i thought you were a company why are you using a home product? There are accounts called business accounts for a reason, perhaps find out about their business accounts and make sure it is not seacom. The cheap seacom option is good value for money and i cannot understand why you are moaning because mweb is saving you a chunk of money by allowing you to run the business you claim to have on a home product.

Bunch of moneys are straight up stupid homey. Perhaps 50 rand is not a lot of money but considering you try to save money by using a home product for business i fail to understand how a saving of any sort does not ring your bell. Some people think 50 rand is a good saving, 600 rand a year. Perhaps if you looked into cost saving you may be able to afford that back up bandwidth by saving on other expenses.

R600 could buy a fairly decent amount of bandwidth actually, but you score nothing according to you. I would not move my line over to mweb having said that.

dude, its a "company" = ....1 ....hotpsot.. running from someones home.. okey...... I call it a company...its a couple of months old.... I don't have the money to get my own fibre optic connection under sea, just to have a fail -over, .......pff......

 

[Valerion]

Well, I want a 100% uptime on my internet because I'm 24/7 because on it using services and stuff, so if its down, then my hotspots in down... and then I might get a bad reputation and lose potential business on my hotspots

Then ADSL is the wrong solution. Telkom will not extend an SLA on the line. If it goes down it goes down - fixing it is a best-effort thing. The longest I've been down due to Telkom was 4 days in a row so far. if you need 100% uptime, you will need a service with an SLA - i.e. something like Diginet.

If you are in the business of guaranteeing service, you should get an ISP account with an SLA as well, and do some research on their connectivity. MWEB has for most of the year only had SEACOM, and well ... SEACOM is SEACOM. MWEB have provided alternate transit for the periods it was down, which I will congratulate them - even though it takes a while to organise such deals.

I also need 100% uptime (unrealistic as it may be). Therefore I have a backup account - a prepaid account with a different ISP using a different upstream cable provider. For the times I find my MWEB account is dead due to SEACOM issues I switch to this account. Cheaper for me than getting a guaranteed service with an SLA, but more expensive than the MWEB account by itself. But it has done what I wanted so far.

 

[Necuno]

dude, its a "company" = ....1 ....hotpsot.. running from someones home.. okey...... I call it a company...its a couple of months old.... I don't have the money to get my own fibre optic connection under sea, just to have a fail -over, .......pff......

seems you have faulty . key going there

 

[D-Boy]

seems you have faulty . key going there

how did you know...

.......................a big coffee spill on my keyboard ....:erm:


lol, but its not that bad tho...

 

[Kosmik]

I have paid double for a couple of months, and that made me upset, because they made me understand that the migration thing will make me score, and that VAT exclusive inclusive thing then comparing stuff convinced me to migrate
Well, I want a 100% uptime on my internet because I'm 24/7 because on it using services and stuff, so if its down, then my hotspots in down... and then I might get a bad reputation and lose potential business on my hotspots
and yea, like I said, I had a nice working 4meg uncapped connection after a sales rep messed up my account, and after that it was never the same

Not going to happen with ADSL and Telkom. ADSL is not a guaranteed service.

 

[D-Boy]

dang dang............. well I have told ADSL is stable, damm! then what makes ADSL so unstable that it have to not work 100% all the time

 

[SabreWolfy]

dang dang............. well I have told ADSL is stable, damm! then what makes ADSL so unstable that it have to not work 100% all the time

It's not that it's unstable, but rather that it's a "best effort" service. If it's only "working" 80% of the time, there's a problem. However, "working" != maxing the line 24/7/365.

 

[D-Boy]

It's not that it's unstable, but rather that it's a "best effort" service. If it's only "working" 80% of the time, there's a problem. However, "working" != maxing the line 24/7/365.

best effort ...:erm:

It there something better then?

 

[Kosmik]

best effort ...:erm:

It there something better then?

Diginet to ISP? Wireless mesh to ISP? MetroFibre? There are other options but they all have their cons which is why most folk have adsl, which is generally the cheaper option and an alternative which is more expensive but you hope that it won't cost as much until the main is repaired. A full time SLA solution is expensive and generally slower than adsl.

 

[SabreWolfy]

Diginet to ISP? Wireless mesh to ISP? MetroFibre? There are other options but they all have their cons which is why most folk have adsl, which is generally the cheaper option and an alternative which is more expensive but you hope that it won't cost as much until the main is repaired. A full time SLA solution is expensive and generally slower than adsl.

Exactly. It depends on what you want/need. If you're doing remote surgery or launching a space-shuttle, I guess you have some redundancy. If you're surfing the web and doing email and downloading files, you can ("have to") live with some downtime for the price you pay.

 

[D-Boy]

hehehe ok..... whats causing the downtime on ADSL?

 

[SabreWolfy]

hehehe ok..... whats causing the download on ADSL?

:wtf:

 

[D-Boy]

:wtf:

lol typo

 

[SabreWolfy]

hehehe ok..... whats causing the downtime on ADSL?

Any number of things I suppose. Repair work, maintenance, machine or equipment failure, general faults on the line, problems at the exchange, problems on the DSLAM, problems with the Metro link, water or weather damage, damaged SEACOM cables

Most systems fail from time to time, whether it be DStv during a storm or your car that won't start. Prolonged and pronounced outages or problems are a different matter of course. Let's not even get started on contention ratios

 

[Icarium]

You're apparently running a business on a consumer grade product... you get what you pay for.

 

[SabreWolfy]

You're apparently running a business on a consumer grade product... you get what you pay for.

Yeah. MWeb markets the "Connect" account as a SOHO account (IIRC), not as a full business-class account.

 

[D-Boy]

Any number of things I suppose. Repair work, maintenance, machine or equipment failure, general faults on the line, problems at the exchange, problems on the DSLAM, problems with the Metro link, water or weather damage, damaged SEACOM cables

Most systems fail from time to time, whether it be DStv during a storm or your car that won't start. Prolonged and pronounced outages or problems are a different matter of course. Let's not even get started on contention ratios

sounds hectic, sounds like a massive process to get from my ADSL modem to the actual internet itself