Does MTN love its customers?

Sometimes I feel more like a hostage than a customer...
 
I stay away from all these types of subscription services. Once burnt twice shy. The providers only care about your money, not the clinet imnsho.
 
MTN general managers for legal and regulatory affairs Graham de Vries says that to block these service providers would be like "hitting a fly with a sledgehammer".
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Well, if I had an annoying fly that just keeps coming back and I had a sledgehammer available I would whack it.

But only if it was sitting on something I don't mind losing :D

In MTNs case they don't want to whack that fly and loose the income that fly generates.

An apt metaphor on MTNs part. They CAN do something, but they CHOOSE not to. Shows you who is more important. :rolleyes:
 
Is it just me or did Moneyweb miss an opportunity to really take MTN to task with that article?
 
Not forgetting the 2 Confed Cup tickets they give away for "free" with an upgrade/new contract.
 
The WASPS and MTN make so much money from these subs services and multiple SMS services that they can just laugh, take a slap on the wrist and pay the (small) fines.

Another big bugbear is spam, which I now get every week from. Algain, MTN gets so much money out of it they have no reason to seriously try to stop it. And to try to stop it, you have pay for yet another SMS to reply (which doesn't always stop the spam anyway).

My other bugbear is those misleading competitions, like the MacDonalds Quarterpounder, "buy the combo meal and win a ticket to 2010". Well, you pay your money, buy the meal and end up with nothing but a code that you STILL need to SMS to a premium number to enter.
 
Excuse my ignorance, but what on earth is a "brain age" scheme?
 
entrepr said:
And to try to stop it, you have pay for yet another SMS to reply (which doesn't always stop the spam anyway).
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Spam sms behaves alot like email spam only i costs money so it's not so abundant (one good think for sms costing alot of money)

One of the rules you learn early on is to NEVER REPLY TO SPAM - moment you reply they can log your number (or email) and know it's active and target it more aggressively.
 
eltherza said:
Spam sms behaves alot like email spam only i costs money so it's not so abundant (one good think for sms costing alot of money)

One of the rules you learn early on is to NEVER REPLY TO SPAM - moment you reply they can log your number (or email) and know it's active and target it more aggressively.
Click to expand...

And if you got fooled, go to www.smscode.co.za and look up the number that sent the message to you. If it shows up there, you'll get the contact details of who the number belongs to and can contact them directly...
 
Well - I did say it before. 99% of premium rates services are to mislead the customer. Who would pay R10 per day for any content delivered via cellphone.

MTN and the other Network Providers are the guilty parties.
1) They allow conduct like this. Subscription services should be stopped. The few legitimate subscription services can be moved to a debit order system. At the very least subscription services should be vetted a lot better.
2) MTN (And the rest) shot most legitimate use of premium rated SMS out of the water with their pricing structure. The banks in SA is absolute angels if you compare transaction fees. Not a lot of legitimate things can be sold if the transaction cost is between 40%-50% excluding the fixed cost.

The quote to say that it is like hitting a fly with a sledgehammer is misleading. MTN and the rest should stop putting down rotten carcasses and the flies would disappear entirely.
 
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