Domains.co.za Login Issues

[acidrain]

Anyone else experiencing issues getting into their portal?

I noticed they have an updated website but it seems minimal testing went into it. Payfast was broken and now can't login at all.

 

[Domains.co.za (Wayne)]

@acidrain, apologies for that, yes we did go live with our new website and client control panel this morning, unfortunately, we picked up a few minor issues in the rollout that we did not experience on either the dev or staging platforms.

The login has been activated now and the team are working to see why PayFast is not working correctly.

Please can you PM me your ticket number so we can let you know when the PayFast issue is resolved

Apologies once again and I hope that you like our totally new client portal

 

[goolag_42]

Its a real pity you guys didnt add a notice to your site alerting customers to possible technical issues as this wasted a bunch of my time and energy this morning

 

[goolag_42]

My quick rant: upon attempting to login this morning to renew some domains your website rejected my totp 2fa as well as the one-time-use backup code; being concerned that my account may have been compromised I immediately went through the password reset procedure (which fortunately did still work) and immediately thereafter the somewhat laborious process of recreating 2fa and then having to update everything in my password manager. I then logged out as I wanted to test the new credentials but ultimately wasn't able to do so as the sign-in button had simply vanished. Fast forward some wasted effort troubleshooting my end, browser plugins and firewall cache etc, i eventually refreshed the page once more and was presented with the the sign-in button once more. Yay new credentials worked successfully and I was able to login but then quickly learned that your site was experiencing even more issues as I was unable to successfully make payment. Fast forward more wasted effort trying to figure out why my renewal requests kept getting immediately rejected and invoices immediately cancelled, i eventually just gave up in frustration and decided to "try again later". Later arrived a couple mins ago, and upon attempting to login i was once again presented with no sign-in button. Joy. I then decided to pop over to mybroadband and check if anybody else was complaining about this too which is how i ended up here. As of right now, 16:05, sign-in button is still missing: