Dream ISP : CRYSTAL WEB

Status
Not open for further replies.
Don't worry children we will soon be protected yet again :D
 
Lynx_ZA said:
Why would a mod want to delete your posts?
Click to expand...

Crystal Web's posts were deleted, I can only assume, because we posted the communication with the customer verbatim, to ensure that there was no possibility for interpretation error or emotions to be introduced, and so that only facts could be presented. We have a right to do so as the OP posted what amounts to fabrications and lies, and there is no better way to address these than with actual facts. This communication is the intellectual property of Crystal Web.
 
Sinbad said:
CW has published transcripts of chats and emails. I seriously doubt they'd go to the effort of making those up.

CW were also conciliatory in the thread - the "difficulty" came with other people (like me) who take offense at people abusing customer service staff.
Click to expand...

Yes I think this where the mod stepped in. To be fair posting of chat transcripts was not the right move from crystalweb but it was maybe the only way to prove their defence instead of taking their word for it. Once again hard to make a ruling on these type things.
 
Necuno said:
Censorship and banning orders is what mybb does best :D

Oh wait I forgot mybb was killed and it became mybroadband.
Click to expand...

Really starting to question Mybroadband's morals, The mods seem to be censoring a lot of users.

Also seems like mybroadband only care about the money they get from advertisers and their bottom line and not about the actual consumers.

One big advertising scheme mybroadband has turned into.
 
cavedog said:
Yes I think this where the mod stepped in. To be fair posting of chat transcripts was not the right move from crystalweb but it was maybe the only way to prove their defence instead of taking their word for it. Once again hard to make a ruling on these type things.
Click to expand...

Why on earth was it not the right move?
I fully agree that abusive comms should be outed. It's not like the customer was actually named.
 
Lynx_ZA said:
Really starting to question Mybroadband's morals, The mods seem to be censoring a lot of users.

Also seems like mybroadband only care about the money they get from advertisers and their bottom line and not about the actual consumers.

One big advertising scheme mybroadband has turned into.
Click to expand...

There you have it.

We have been finding this strange since the first telkom add, since the first banning, since the silent treatment :)

Now go be silent :D
 
Necuno said:
There you have it.

We have been finding this strange since the first telkom add, since the first banning, since the silent treatment :)

Now go be silent :D
Click to expand...

I'll just go back under my comfy banned bridge - Speaking about the unspoken :whistle:
 
cavedog said:
Yes I think this where the mod stepped in. To be fair posting of chat transcripts was not the right move from crystalweb but it was maybe the only way to prove their defence instead of taking their word for it. Once again hard to make a ruling on these type things.
Click to expand...

What else do we do now? Anything I post is now an opinion, and not an accurate reflection of the situation at hand. We're rather hamstrung in that the thread has run through 5 pages, and if read as is, reflects incredibly poorly on how we addressed this.

The OP is entitled to claim she is posting facts, yet countering these claims with actual facts that we are willing to stand up in court and defend, is removed. And the entire thread now reads vastly differently to how it did before. Much time was spent addressing the claims of the OP, which are now removed, and we now as a business need to go over each and every one of them once again simply to defend false accusations, which even in the face of evidence to the contrary are allowed to remain untouched.

Like you say, it's difficult to address such false accusations without resorting to stating of facts. Which we did.
 
Crystal Web said:
What else do we do now? Anything I post is now an opinion, and not an accurate reflection of the situation at hand. We're rather hamstrung in that the thread has run through 5 pages, and if read as is, reflects incredibly poorly on how we addressed this.

The OP is entitled to claim she is posting facts, yet countering these claims with actual facts that we are willing to stand up in court and defend, is removed. And the entire thread now reads vastly differently to how it did before. Much time was spent addressing the claims of the OP, which are now removed, and we now as a business need to go over each and every one of them once again simply to defend false accusations, which even in the face of evidence to the contrary are allowed to remain untouched.

Like you say, it's difficult to address such false accusations without resorting to stating of facts. Which we did.
Click to expand...

Next thing you know mydollarbills will ask you money to post your side of the story; just like hellopeter.

Long time coming, but not unexpected.
 
Necuno said:
Next thing you know mydollarbills will ask you money to post your side of the story; just like hellopeter.

Long time coming, but not unexpected.
Click to expand...

They already pay to be company reps afaik?
 
Crystal Web said:
What else do we do now? Anything I post is now an opinion, and not an accurate reflection of the situation at hand. We're rather hamstrung in that the thread has run through 5 pages, and if read as is, reflects incredibly poorly on how we addressed this.

The OP is entitled to claim she is posting facts, yet countering these claims with actual facts that we are willing to stand up in court and defend, is removed. And the entire thread now reads vastly differently to how it did before. Much time was spent addressing the claims of the OP, which are now removed, and we now as a business need to go over each and every one of them once again simply to defend false accusations, which even in the face of evidence to the contrary are allowed to remain untouched.

Like you say, it's difficult to address such false accusations without resorting to stating of facts. Which we did.
Click to expand...

Wait what!? The OP is a SHE!!!????

I could expect this kind of behavior by a spoilt 12 year old boy, but a grown woman?????

Wow... I'm flabbergasted!
 
Sinbad said:
Why on earth was it not the right move?
I fully agree that abusive comms should be outed. It's not like the customer was actually named.
Click to expand...

Yes but that was between him and the ISP and not between him and the public be it abusive or not that legal would handle. I don't know but I think it cleared CW name but also created a hostile environment where people started being hostile against the OP. Whether he is wrong or not this now most likely against mybroadbands terms.....
 
Necuno said:
Next thing you know mydollarbills will ask you money to post your side of the story; just like hellopeter.

Long time coming, but not unexpected.
Click to expand...

See what you did there :erm: :D
 
cavedog said:
Yes but that was between him and the ISP and not between him and the public be it abusive or not that legal would handle. I don't know but I think it cleared CW name but also created a hostile environment where people started being hostile against the OP. Whether he is wrong or not this now most likely against mybroadbands terms.....
Click to expand...

She brought the matter into the public domain with a thread aimed at damaging CW financially. All bets are off IMHO.
 
Sinbad said:
Sly attacks?

Sorry, you've done nothing to earn my respect, so why should I respect your opinion?
You were abusive, rude, and altogether wrong with a service provider. You didn't read and note terms and conditions, and then attempted to blackmail your way out of them. As someone who has worked in that kind of situation before, I have zero ****s to give for you.
Click to expand...

I was rude to them after the lack of a follow up the 2nd time. I did not attempt to blackmail, so becareful what you say. I did not want to complain about my reasons wanting to quit, because im not that kinda person, but they gave me no real choice. All i wanted was to quit and not be billed again...Yes my fault for not reading all the terms. My post pretty much just states those terms that got me in a fizz and the general events that happened. I felt wronged and tried to explain why. But its ok. Im just a regular normal joe. If you think that about me without knowing my side, i dont blame you.
 
cavedog said:
Yes but that was between him and the ISP and not between him and the public
Click to expand...

She made the thread.
She made it public.
CW gave their side.

Mybb stepped in and applied censorship.

I see two wrongs here and one right.

Can you guess which ones are which?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X