DSTv Discovery channel Quality crap

Yeah the different noise levels are so freaking annoying. What a k@k service.
 
I have just e mailed a complaint to DSTV . Will let you know the outcome.
 
craigsa said:
I have just e mailed a complaint to DSTV . Will let you know the outcome.
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Good luck with that guys. I e-mailed them beginning of August, about a problem I was having with my Decoder ... I replaced the decoder, and I am still waiting for a response from them
 
craigsa said:
I have just e mailed a complaint to DSTV . Will let you know the outcome.
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lol - complaint to DTSV - have more hope and a better chance of getting results by complaining to telkom about high prices. :D

As you might detect by my cynicism I'm not impressed by DSTVs customer services.
 
LandyMan said:
If only it was that simple :p
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my mom phoned last week, and they told us to check the signal strength in the menu. meant to be at 100%, but the 2 bars keep jumping from 75 to 80, down to 65 etc. i tried to reposition dish, but it didn't help...
 
ButterflyXXX said:
my mom phoned last week, and they told us to check the signal strength in the menu. meant to be at 100%, but the 2 bars keep jumping from 75 to 80, down to 65 etc. i tried to reposition dish, but it didn't help...
Click to expand...

Signal strength should be 100% ... the signal quality is the problem: anything above 80% is fine
 
ButterflyXXX said:
my mom phoned last week, and they told us to check the signal strength in the menu. meant to be at 100%, but the 2 bars keep jumping from 75 to 80, down to 65 etc. i tried to reposition dish, but it didn't help...
Click to expand...

I was under the impression that signal quality isn't really a factor for picture quality unless it becomes really bad that the stream gets interrupted. This is when you see the picture break up for a frame or 2 into large incomprehensible blocks.

Perhaps the call centre guys are told that whenever somebody complains about a bad picture, it means that the person's reception has reached this point of stream breakup.

The call centre people don't know much. If you try to tell them about compression and audio bandwidth, they haven't a clue what you are talking about.
 
ajax said:
I was under the impression that signal quality isn't really a factor for picture quality unless it becomes really bad that the stream gets interrupted. This is when you see the picture break up for a frame or 2 into large incomprehensible blocks.

Perhaps the call centre guys are told that whenever somebody complains about a bad picture, it means that the person's reception has reached this point of stream breakup.

The call centre people don't know much. If you try to tell them about compression and audio bandwidth, they haven't a clue what you are talking about.
Click to expand...

I had the signal jumping about too on a previous problem... I was told my dish was aligned wrong... I laughed at the person - I use a 2meter C/KuBand dish receiving C-band feeds off PAS10 from India perfectly!.. and none of my equipment is DsTV stuff!

Richard
 
ButterflyXXX said:
my mom phoned last week, and they told us to check the signal strength in the menu. meant to be at 100%, but the 2 bars keep jumping from 75 to 80, down to 65 etc. i tried to reposition dish, but it didn't help...
Click to expand...

They meant the sattelite dish, not the baking dish. Sheesh! Chicks... :p

:D
 
Two strane things happen to my installation

1. At prediodic intervals the menu will appear for about 13 seconds and go away on its own.

2. As you scroll from one channel to the next it gets very slow. You get delayed reaction when adjusting volume even when chaning channels.

3. As you switch from one channel to the next, the screen freezes for a short while, the sound leads the pictures for a few seconds and eventually everything is in sync again.

4. SOmetimes the decoder just resets itself in the middle of a show. No warning.

My speculation ? New content added to the bouquet so something is going iffy with bandwidth?

I noticed there is a Fin24 now lately.
 
I think they compress their channels too much to get 50+ channels, thats why the quality is so crap...they rather cut out half of the dozen sports channels and increase the resolution of the other channels...

R450 bucks for freeking wiping your @$$:mad:
 
qDot said:
Two strane things happen to my installation

1. At prediodic intervals the menu will appear for about 13 seconds and go away on its own.

2. As you scroll from one channel to the next it gets very slow. You get delayed reaction when adjusting volume even when chaning channels.

3. As you switch from one channel to the next, the screen freezes for a short while, the sound leads the pictures for a few seconds and eventually everything is in sync again.

4. SOmetimes the decoder just resets itself in the middle of a show. No warning.

My speculation ? New content added to the bouquet so something is going iffy with bandwidth?

I noticed there is a Fin24 now lately.
Click to expand...

My Dad's decoder did the exact same thing. It was only solved when he bought one of them newer, slimline versions. The one giving problems was a big VCR-sized decoder. It still works, but with all the new menu goodies etc it really battles. It can't do tranparent menus, any of the games channels, the "OK for more info" and all that stuff...
 
I've noticed that menu popping up and disappearing every so often, I thought it may have been some "feature" where it attempts to show you what's up next just before the end of whatever is currently on but that theory went out the window when it popped up during the middle of a movie. I suppose it might pop up when it receives an update? Or it's probably just nerfed :P

I also find that the decoder is painfully slow sometimes, or well... mine is anyway, I would try and change the channel by popping in the number and it would just sit on the current channel and not respond... a good few seconds later it will attempt to process all the buttons pushed resulting in further delay.

I've seen the decoder reset by itself but its very seldom, not sure if this happens because it can auto update and needs a restart?

-BUT-

Its all understandable when you invert the decoder and a label reads "made in south africa", obviously compromised on quality to rake in extra $$$.

Me thinks we may need a mydstv.co.za or something :P
 
I got rid of all that crap... bought a PVR from overseas, I dont get the weather channels, the extended EPG, or the Reboots or the "popups"

Unfortunately its expensive but 'COOL' factor is my decoder runs Linux ;-) (got one for sale if anyone is interested in a Dreambox DM7000 PVR)

Richard




Scandium said:
I've noticed that menu popping up and disappearing every so often, I thought it may have been some "feature" where it attempts to show you what's up next just before the end of whatever is currently on but that theory went out the window when it popped up during the middle of a movie. I suppose it might pop up when it receives an update? Or it's probably just nerfed :P

I also find that the decoder is painfully slow sometimes, or well... mine is anyway, I would try and change the channel by popping in the number and it would just sit on the current channel and not respond... a good few seconds later it will attempt to process all the buttons pushed resulting in further delay.

I've seen the decoder reset by itself but its very seldom, not sure if this happens because it can auto update and needs a restart?

-BUT-

Its all understandable when you invert the decoder and a label reads "made in south africa", obviously compromised on quality to rake in extra $$$.

Me thinks we may need a mydstv.co.za or something :P
Click to expand...
 
craigsa said:
Richard what can you watch ?
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U have a PM .. ;-) If there is a signal out there that is receiveable in SA - then it will receive it. Also does Video streaming ;-)
 
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RichardP said:
I got rid of all that crap... bought a PVR from overseas, I dont get the weather channels, the extended EPG, or the Reboots or the "popups"

Unfortunately its expensive but 'COOL' factor is my decoder runs Linux ;-) (got one for sale if anyone is interested in a Dreambox DM7000 PVR)

Richard
Click to expand...

Sploitz!111!!!!
Please do tell where and how much for such a device?
 
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