Ex-MWEB Uncapped Subscribers Feedback

[Seriously]

I think you guys should focus either on the issues on your current ISPs or start formulating some substance behind your diatribes. The fact that you said you have been pushed for 30 days on downgrading doesn't seem to have gotten anyones attention. Why not focus on that?

Why should anyone focus on what you want? FFS grow up and get a life or a job.

If you studied anything I ever said about Mweb then you would know I was one of their vocal defenders until their tirades started the affect me directly in a BIG way and then I made my dissatisfaction clear. I then still gave them ample time since February to sort themselves out and the final straw was when the came with their final throttling BS and continued habitual lies. I realised then what was happening all along and decided to leave after more than a decade an active client of theirs. Look at the trend on Mweb guys responses and see how suddenly they became just a repeat of the same sentence and BS crap every time and exactly the same prescribed responses no matter what your individual complaint was. Should I list them? They are burned into my psycho by now.

 

[TEXTILE GUY]

I think you guys should focus either on the issues on your current ISPs or start formulating some substance behind your diatribes. The fact that you said you have been pushed for 30 days on downgrading doesn't seem to have gotten anyones attention. Why not focus on that?

Ok boss - whatever you say .....

 

[Fudzy]

Why should anyone focus on what you want? FFS grow up and get a life or a job.

If you studied anything I ever said about Mweb then you would know I was one of their vocal defenders until their tirades started the affect me directly in a BIG way and then I made my dissatisfaction clear. I then still gave them ample time since February to sort themselves out and the final straw was when the came with their final throttling BS and continued habitual lies. I realised then what was happening all along and decided to leave after more than a decade an active client of theirs. Look at the trend on Mweb guys responses and see how suddenly they became just a repeat of the same sentence and BS crap every time and exactly the same prescribed responses no matter what your individual complaint was. Should I list them? They are burned into my psycho by now.

Lol, there is no point in getting emotional about it dude. Look at the trend of AfriGuy's posts recently, he's also ***** footing around the AUP/shaping thing. It's sad that people will blame the companies instead of the people abusing the system.

 

[Fudzy]

Ok boss - whatever you say .....

What sort of answer is that? What response did you get from MWeb Guy on that? It certainly doesn't look like anyone else had the same issue and I'm sure Paul Hjul would raised the point in his complaint to the ISPA.

 

[TEXTILE GUY]

It's sad that people will blame the companies instead of the people abusing the system.

And maybe that's where we differ in opinion ....

I am sorry if this is my view. I am sorry if this doesn't sit well with you, but please allow me my opinion sir.

And to quote you ''there is no point in getting emotional about it dude''.

 

[Fudzy]

And maybe that's where we differ in opinion ....

I am sorry if this is my view. I am sorry if this doesn't sit well with you, but please allow me my opinion sir.

What is your opinion on how to manage abusers then?

 

[Seriously]

Lol, there is no point in getting emotional about it dude. Look at the trend of AfriGuy's posts recently, he's also ***** footing around the AUP/shaping thing. It's sad that people will blame the companies instead of the people abusing the system

My experience with Afrihost with their shaping are still better than I had this year with Mweb. But of course there are another big difference and that is that Afrihost representatives do not repeat the same prescribed BS comment day after day, they admitted there are a problem due to the load on the system and they are actively working on a solution to overcome the problem which would not include throttling of individuals at this stage. The biggest complainers are those torrenting and bypassing the shaping rules but normal browsing, gaming and those activities are not much affected. Heck I can even stream Utube without buffering over my PC while my son is doing the same over his phone via wireless a luxury that with MWEB I did not have this year!

 

[Seriously]

What is your opinion on how to manage abusers then?

Define abusers. I use the Internet never abused it. Funny that the Mweb "abusers" are anyone that use the internet effectively using their service as was advertised! Their advertisements were false and misleading and when they got the base they wanted they showed their true colours.

There are enough examples Internationally with ISP's and on the web. The problem are not the abusers and the data capacity use it's the ISP's that want to maximised profit to the extreme whilst taking on countless subscribers without having to increase their network capacity. The price we pay for communication in this country for no valid reason are prove enough of that fact. Looking at MTN and Voda also proves that fact as we get mobile data 10GB for R197.00 from Afrihost on promotion, that shows what could be possible if it was not for the greed embedded in our society.

 

[TEXTILE GUY]

What is your opinion on how to manage abusers then?

I don't see abusers, I see customers. Abuser was a term coined by MWEB in the letter saga, which I found silly and offensive.
Are you an MWEB employee by any chance? (I think that has been asked before)

Have you missed the last two months of posts?
Maybe you missed the part where I asked MWEB, as an ISP expert, if there were other options. To wit, silence. You may have missed the part where I suggested they look at a similar model to OW? You may have missed the part where many people were a bit upset at being called ''abusers''. You may have missed the part where (on more than one occasion) I explained that for various reasons I would like to be back at MWEB - considering I have been with them since they took over Tiscali. You may have missed the part where I have pleaded with MWEB to find an alternative. I am not an IT expert, and I have said this more than once.

Obviously - something has upset you. Not sure what. I have tried to be humble and non offensive toward you ... and may I be the first to apologise should that make you feel better.

Please feel free to continue your ''diatribe'' as you put it.
I shall continue to add my opinion as I feel fit.

 

[Fudzy]

There are enough examples Internationally with ISP's and on the web. The problem are not the abusers and the data capacity use it's the ISP's that want to maximised profit to the extreme whilst taking on countless subscribers without having to increase their network capacity. The price we pay for communication in this country for no valid reason are prove enough of that fact. Looking at MTN and Voda also proves that fact as we get mobile data 10GB for R197.00 from Afrihost on promotion, that shows what could be possible if it was not for the greed embedded in our society.

You mean like Acceptable Use Policies? MWeb has one of those, they just weren't enforcing it until it started costing them money.

 

[Seriously]

You mean like Acceptable Use Policies? MWeb has one of those, they just weren't enforcing it until it started costing them money.

That is utter BS and you either know it or need to go back and study again! How was it possible then that their own even recent advertising was in contradiction to their own AUP. They change the AUP to get maximum profit. That is fact, it's clear and only idiots would argue that point. I was their client for a long long time thus I should know!

 

[Fudzy]

I don't see abusers, I see customers. Abuser was a term coined by MWEB in the letter saga, which I found silly and offensive.
Are you an MWEB employee by any chance? (I think that has been asked before)

No I'm not, MwebGuy doesn't even have my account details. Abuser is not a term coined by MWeb and your suggestion is to treat abusers as customers. Great idea, charge them more so that they aren't causing the company to run at a loss.

Have you missed the last two months of posts?
Maybe you missed the part where I asked MWEB, as an ISP expert, if there were other options. To wit, silence. You may have missed the part where I suggested they look at a similar model to OW? You may have missed the part where many people were a bit upset at being called ''abusers''. You may have missed the part where (on more than one occasion) I explained that for various reasons I would like to be back at MWEB - considering I have been with them since they took over Tiscali. You may have missed the part where I have pleaded with MWEB to find an alternative. I am not an IT expert, and I have said this more than once.

What does being an iT expert have to do with understanding a contract your signing into?

Obviously - something has upset you. Not sure what. I have tried to be humble and non offensive toward you ... and may I be the first to apologise should that make you feel better.

Not angry at all?

[

 

[Fudzy]

That is utter BS and you either know it or need to go back and study again! How was it possible then that their own even recent advertising was in contradiction to their own AUP. They change the AUP to get maximum profit. That is fact, it's clear and only idiots would argue that point. I was their client for a long long time thus I should know!

Again why are you getting so worked up about this? Have you not read any of the articles around this? Even the latest one is in MWeb's favour.

 

[TEXTILE GUY]

Not angry at all? [

Cool, then lets move on.

 

[Fudzy]

Cool, then lets move on.

Good idea, move on.

 

[AfriMan]

Lol, there is no point in getting emotional about it dude. Look at the trend of AfriGuy's posts recently, he's also ***** footing around the AUP/shaping thing. It's sad that people will blame the companies instead of the people abusing the system.

I don't think that's very fair to AfriGuy. I think he really does his best to provide answers and feedback. At the end of the day, those "abusers" are our clients and also keep us in business, just like all our other clients - they also deserve our loyalty and respect.

We work very hard to work out a fair and sustainable system, and my personal experience is that Afrihost clients always come smiling in the end. Yes, at the moment we don't have all the resources we would like to offer the best experience we would like, but I still think we're offering a great experience to our clients given the circumstances, and we'll continue to do so until a more long term solution becomes available to us.

Our forum reps have a tough job (even the ones from other ISPs) and I think they all deserve a little credit for their courage and integrity.

My 2c - Use / Don't Use

 

[TEXTILE GUY]

No, for about the fifth time. I just don't see the point of the torches & pitchforks still. If you're not happy, move on. I'm keeping an active interest in all these threads to see what limits the people are getting throttled as it should hopefully generate a pattern (which it is currently).

On the topic of moving on - you did notice the thread title ... Ex MEB Uncapped Subscribers Feedback? I think trying to determine throttle limits would be easier done on the MWEB Feedback forum? Maybe move onto that and see if we can get a throttling picture from the users in terms of limits. I for one would be keen to see the outcome seeing as MWEB wont tell us what it is.

 

[Fudzy]

I don't think that's very fair to AfriGuy. I think he really does his best to provide answers and feedback. At the end of the day, those "abusers" are our clients and also keep us in business, just like all our other clients - they also deserve our loyalty and respect.

We work very hard to work out a fair and sustainable system, and my personal experience is that Afrihost clients always come smiling in the end. Yes, at the moment we don't have all the resources we would like to offer the best experience we would like, but I still think we're offering a great experience to our clients given the circumstances, and we'll continue to do so until a more long term solution becomes available to us.

Our forum reps have a tough job (even the ones from other ISPs) and I think they all deserve a little credit for their courage and integrity.

My 2c - Use / Don't Use

I agree, MWEB Guy probably suffers just as badly. I'm just saying it's not easy being open and truthful with businesses to run.

 

[AfriMan]

Define abusers. I use the Internet never abused it. Funny that the Mweb "abusers" are anyone that use the internet effectively using their service as they advertised! Their advertisements were false and misleading and when they got the base they wanted they showed their true colours.

There are enough examples Internationally with ISP's and on the web. The problem are not the abusers and the data capacity use it's the ISP's that want to maximised profit to the extreme whilst taking on countless subscribers without having to increase their network capacity. The price we pay for communication in this country for no valid reason are prove enough of that fact. Looking at MTN and Voda also proves that fact as we get mobile data 10GB for R197.00 from Afrihost on promotion, that shows what could be possible if it was not for the greed embedded in our society.

I really don't believe that this has ever been a motivation or even an unspoken idea with Afrihost. Remember that we're actually subsiding those packages to offer them at those prices. So we're still paying the market price for the data, but paying in from our own coffers to make the packages attractive. It's a leap of faith in our clients, that they will take up the offer and eventually give us the numbers to justify the prices through volume, and also help us pull down our costs with our partners to offer them even better prices in the future.

I can't speak for all companies or ISPs, but Afrihost has always been about winning for our clients. Cos when our clients win, we also thrive. It's never about squeezing profits out until the last drop

 

[Fudzy]

On the topic of moving on - you did notice the thread title ... Ex MEB Uncapped Subscribers Feedback? I think trying to determine throttle limits would be easier done on the MWEB Feedback forum? Maybe move onto that and see if we can get a throttling picture from the users in terms of limits. I for one would be keen to see the outcome seeing as MWEB wont tell us what it is.

Yes, my response was to Seriously who came in here to go out of his way to insult MWebGuy.