Excessive Usage Policy

GreatBigMouth said:
Quoting my reply from the Helpdesk...



I guess all we can do now is wait. It looks like not even the managers know what's going on in their own company. :rolleyes:
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At least that reply sounds as if they will tell you the exact amount, but I suppose someone might stop that from happening.
 
*The faster we fallin' we stopin' an stallin'*

lol when they say:
Thank you for your response.

I have escalated this request to my Manager for further assistance regarding the Excessive usage on a throttled service.

I will provide you with feedback once I get an answer internally.

Kind Regards
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They are Totaly clueless... seems as if Mr. riverdusty, realy pulled on over on them :D If I was you I would DL 24/7 and when they charge me I would show them the email and state they were "unclear" as to what exsesive usage is... :D
 
I'm voting for 20GB. Didn't the MD phone clients a few months ago warning them that if they go over 20gigs, they will be hard-capped?
 
surely it has to be an amount above and beyond what is theoretically possible
 
From what I know, iBurst users breaking the 80Gig mark were being phoned. They threatened at 30Gig but I've broken that a few times without repercussions.
One of my primary concerns is that they say that P2P traffic will be monitored and people using excessive P2P traffic will be fined. My problem with that is that skype is both P2P and known for using excessive amounts of bandwidth when making calls. (yes, its really P2P, even says so on its website)... Am I going to be fined for using skype?
 
How can they fine you for using P2P? It's ridiculous. iBurst already shapes P2P to death which makes it almost unusable and now they want to fine us for using it? BS!
 
who.is.michael said:
;-) @ "theoretically possible" and what is possible

...try watching some internet TV - http://www.babelgum.com/ & http://www.hulu.com/
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Possible is 64k x 30 x 24 x 60 x 60 = 165888000kbits = 20736000 KB = 20250 MB. Give or take whatever the cap is. If fully uncapped a 30 day month could render = 316.40625GB.

Supposedly if someone can DL 20GB per month roughly but in less time spent online, it would be a bonus for the environment and our
electricity supply. Most PCs now run 350W PSUs, there is the LCD screen too and any lights lit around the machine at night.
 
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limnos said:
I'd prefer if they hard-capped you, instead of helping themselves to your bank account!!
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I agree.

I've always found "Excessive Usage" such a funny term. After all, you pay for a service, they provide the service, yet they tell you how to use it. Like hiring a plumber and having him tell you that he'll fix your kitchen sink, but would charge you extra if he doesn't like your kitchen. I find it discriminatory >.>
 
PeterCH said:
They're not allowed to do that unless you opt in for PPU.
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Thats the point. They're threatening to do it regardless of PPU. The quote in my original post is over and above the PPU and applies to all packages, new and old.
Still, other ISPs internationally have tried the same thing.
It cost verizon a million USD. I wonder what it'll cost iBurst if they insist on perusing this.
 
riverdusty said:
Thats the point. They're threatening to do it regardless of PPU. The quote in my original post is over and above the PPU and applies to all packages, new and old.
Still, other ISPs internationally have tried the same thing.
It cost verizon a million USD. I wonder what it'll cost iBurst if they insist on perusing this.
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I don't think they will. It would be just easier for them to cut certain people off. I guess the best defence would be to move to a reseller, as a reputable reseller would never try to overbill a customer (I would think so).
 
riverdusty said:
Thats the point. They're threatening to do it regardless of PPU. The quote in my original post is over and above the PPU and applies to all packages, new and old.
Still, other ISPs internationally have tried the same thing.
It cost verizon a million USD. I wonder what it'll cost iBurst if they insist on perusing this.
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my layman thinking would say that a court would say that the max you are allowed to reasonably utilise is cap at max speed plus 64kbps @ remaining time. If you had consistent evidence of surpassing this without any recourse, they would then take that as a next level.

I will tell you now they will never threaten anyone who uses PPU to say download 20GB. The cash in their pocket is just what they are hoping for.

EDIT: My assumption is that PPU costs more on a R/MB basis than buying top-up.
 
milomak said:
I will tell you now they will never threaten anyone who uses PPU to say download 20GB. The cash in their pocket is just what they are hoping for.
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20GB PPU = R20.000 given to iBurst. Why would they threaten any1 who did that? I'm assuming you mean someone who did the 64kbps 24/7 on fast
download sites (Rapidshare etc). Again they clearly state that you
can carry on surfing just your speed is restricted, they don't say "You can carry on surfing for 1GB and then you should voluntarily stop."

I'm sorry I have yet to see a voluntary stop option anywhere in any contract anywhere in the world. I hope iBurst doesn't live in some bizarro world.
 
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