Excessive Usage Policy

GreatBigMouth said:
Exactly. iBurst don't have a foot to stand on with any of their bizarre new terms. The same goes for the excessive usage policy. If you didn't agree to it, they can't charge you for it. :)
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Probably one of the reasons they are insisting on migration forms being completed if you want to take advantage of their new packages. You have to confirm you have accepted the current terms and conditions.

Of course that doesn't detract from the fact that some of them may be void for vagueness... :cool:
 
latest update! Read original post.
"..Hi
It has been almost a month since my request was escalated. Has there been any further development?
This is the second request of mine that has been escalated and disappeared. I'd appreciate it if you would respond..."
 
I think I've got an answer...

I signed up for iBurst just 2 weeks ago...

I also noticed the "excessive usage" policy before I signed up, and I refused to sign up before they gave me the magic number.

The sales consultant came back to me with this:

"If your connection has been throttled and your total bandwidth usage for the month exceeds your cap by 3x times, you will be flagged for excessive usage."

So there you go, 3x your cap. Means on my 1gig connection, I can use 1gig at full speed, and the next two at a throttled speed.

Let's not forget the fact that this is ONLY if you have opted out of PPU.

Which I did on my application form. Now, nowhere on their user control panel on their website does it display whether you are opted in or out, but thank goodness I phoned them first! Someone "forgot" to opt me out, so it's being "escalated" again... *sigh* Starting to wonder about the 2-year contract thingie...
 
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Tiny3001 said:
"If your connection has been throttled and your total bandwidth usage for the month exceeds your cap by 3x times, you will be flagged for excessive usage."

So there you go, 3x your cap. Means on my 1gig connection, I can use 1gig at full speed, and the next two at a throttled speed.
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Funny I have exceeded that every single month since joining them more than a year ago (sometimes by 15 times or more). I have only been phoned once when I went over 40 gigs about 6 months ago.

Wish they would put stuff like this on their website. If I know this is truly their policy I can move over to ADSL. ADSL should be available in our complex within the next month.
 
I gave them a call now, to find out about my help desk request regarding being opted out of PPU (Pay per Use). It has been three days already.

The guy at the helpdesk said he will follow up with the systems department, etc, etc... I should be getting a call back today.
 
VJB 449 said:
Funny I have exceeded that every single month since joining them more than a year ago (sometimes by 15 times or more). I have only been phoned once when I went over 40 gigs about 6 months ago.

Wish they would put stuff like this on their website. If I know this is truly their policy I can move over to ADSL. ADSL should be available in our complex within the next month.
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This is something some sales dude told me. Their technical department probably decides on a daily basis what excessive usage is. Look, once I'm 100% sure that I am opted out of PPU, I will be testing it.

If they don't call or correspond with me about my "excessive usage", they can forget about being paid :)
 
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Question: If you are flagged for excessive usage, will iburst notify you with a warning or just let you be till the end of the month where they hit you with a mother bill?
 
S1ght said:
Question: If you are flagged for excessive usage, will iburst notify you with a warning or just let you be till the end of the month where they hit you with a mother bill?
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Pretty good question.

I've been trawling around on their website, going through all the FAQ's, the terms of service, etc.

Their FAQ's don't say that they will contact you, and their terms of service document doesn't mention excessive usage OR throttling at all.

So I don't know...
 
I think some memebers here hit the 60gig excessive usage and Iburst phoned them to notify their service is being cut...
 
It appears that we're getting different answers from different people at iBurst in regard to this issue. This clearly means that they do not actually know. If they try charge me more or flag me, I'll take it to a small claims court and see what the court says. It is impossible for them to charge or otherwise punish us for something of which they will not disclose the details.
I wonder if South African ISPs are aware of the service being offered abroad. I asked my friend in the UK what his cap was on his measly 2MB/s line. "..INFINITY.."
Another friend in the UK told me they get a warning letter after 300Gigs.
My friend in the United States is on a 10MB/s cable connection with no throttling or capping at all.
What happened to quality of service? This whole damn country is run by the greedy.
 
fishfly said:
I think some memebers here hit the 60gig excessive usage and Iburst phoned them to notify their service is being cut...
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As long as that is what happens to me as well...

I would rather be cut off than pay.

And obviously, there needs to be notification!
 
Tiny3001 said:
As long as that is what happens to me as well...

I would rather be cut off than pay.

And obviously, there needs to be notification!
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Closey close on that one, we were actually cut at the 40gig margin but most of us had done WAY beyond that. The cutting however only lasted till the end of the month for most and some for even less time.

The problem is as long as there is no clear (and public - by which I mean on their website at least) answer on what
counts as excessive use, what charges they wish to implement and a notification to all current subscribers of these changes, they don't have much of a foot (or even a peg leg) to stand on.

3x the cap is ludicrous and highly unlikely. Such a small limit would likely make everyone using the softcap switch to adsl in a hurry.....of course I'm not blaming you or anything as you're just telling us what the sales guy potentially made out of his ass in order to grab another customer.
 
fishfly said:
I think some memebers here hit the 60gig excessive usage and Iburst phoned them to notify their service is being cut...
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As already stated in these threads, "they" have different ways of doing things depending how they feel from day to day.:rolleyes:

I used to regularly used to hit 80GB or more at full speed and never got called or cutoff.

The only way to get to the bottom of what their excessive policy is now is for them to either post it on their website or post it on this forum, and even though we all know they read these threads none of them are willing to put their nuts on the line by replying.:rolleyes:
 
MrH said:
The only way to get to the bottom of what their excessive policy is now is for them to either post it on their website or post it on this forum, and even though we all know they read these threads none of them are willing to put their nuts on the line by replying.:rolleyes:
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As if this will EVER happen? Vodacom thread have the most amazing representative there for their support.

And iBurst?
 
limnos said:
As if this will EVER happen? Vodacom thread have the most amazing representative there for their support.

And iBurst?
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PSH! lol. I think they have trolls that read and do nothing. They might have trolls that attempt to read and fail. I don't know. I will admit that they're pretty good at responding to my emails, usually within the same day. It appears that when its escalated to a manager things just stop. So I deduce from this that the problem is with Management.

New UPDATE! read original post.
 
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