Fibre in Ramsgate

[Rayne]

Look how high the cables are it's like FF doesn't care at all what happens to infrastructure as long is the job is done. No wonder municipalities chased them away and we have breaks every week.

That's why I complained months ago when the digging started that FF does NOT have their own workforce they pull guys off the street.

In 2 years this whole coastal network will be ****ed up and ruined.

 

[dotcat]

Look how high the cables are it's like FF doesn't care at all what happens to infrastructure as long is the job is done. No wonder municipalities chased them away and we have breaks every week.

That's why I complained months ago when the digging started that FF does NOT have their own workforce they pull guys off the street.

In 2 years this whole coastal network will be ****ed up and ruined.

Yes bunch of cowboys - really amazed any of it works - that fibre optic cable is some very resilient stuff, Until it breaks.

 

[dotcat]

There has been extensive damage by cable thieves. When techs arrived on scene they were met by the thieves still damaging infrastructure. This will likely be a longer than usual outage.

View attachment 1254696

View attachment 1254698

View attachment 1254700

Any ETA given to fix this? thanks

 

[AfriNatic]

Any ETA given to fix this? thanks

The outage was marked as resolved. If that means it's been restored or just rerouted still not sure. Are you still experiencing increased latency?

 

[dotcat]

The outage was marked as resolved. If that means it's been restored or just rerouted still not sure. Are you still experiencing increased latency?

Over 60ms still. It has not been resolved.

 

[AfriNatic]

Over 60ms still. It has not been resolved.

I will add feedback on the ticket.

 

[dotcat]

I will add feedback on the ticket.

Thanks very much. Reason we got fibre was for the better latency so will really appreciate it if they could get it fixed.

 

[ronnie_94]

My latency is a little better today mid 20's but not yet what it should be.

 

[Rayne]

My Youtube's struggling at night for a few nights now I cant buffer anything past 320p.

 

[AfriNatic]

My Youtube's struggling at night for a few nights now I cant buffer anything past 320p.

Hi,

I have been noticing complaints. We are investigating the issue.

Is it possible for you to install a browser plugin called IPvFoo and then tonight when youtube is slow enable stats for nerds and click on the Ipvfoo icon and screengrab the IP serving the video and the stats for nerds stats?

 

[dotcat]

I will add feedback on the ticket.

Just checking in on progress: This should be 6ms.

PING 1.1.1.1 (1.1.1.1): 56 data bytes

64 bytes from 1.1.1.1: icmp_seq=0 ttl=56 time=50.783 ms

64 bytes from 1.1.1.1: icmp_seq=1 ttl=56 time=49.330 ms

64 bytes from 1.1.1.1: icmp_seq=2 ttl=56 time=48.744 ms

64 bytes from 1.1.1.1: icmp_seq=3 ttl=56 time=49.048 ms

64 bytes from 1.1.1.1: icmp_seq=4 ttl=56 time=47.748 ms

Thanks very much

 

[beebee123]

buffering bad on 1080p 480 ok early morning as well

 

[beebee123]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\TOM>ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Request timed out.
Reply from 1.1.1.1: bytes=32 time=47ms TTL=58
Reply from 1.1.1.1: bytes=32 time=47ms TTL=58
Reply from 1.1.1.1: bytes=32 time=47ms TTL=58

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 47ms, Average = 47ms

C:\Users\TOM>

 

[ronnie_94]

Mine jumped back to the 40's yesterday again as well.

 

[AfriNatic]

buffering bad on 1080p 480 ok early morning as well

We have recently gotten upgrades of our GGC servers in CPT and KZN. You shouldn't be seeing any buffering especially since it served from our GGC servers in KZN.

We are still working with Google Noc for issues with videos not cached.

 

[AfriNatic]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\TOM>ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Request timed out.
Reply from 1.1.1.1: bytes=32 time=47ms TTL=58
Reply from 1.1.1.1: bytes=32 time=47ms TTL=58
Reply from 1.1.1.1: bytes=32 time=47ms TTL=58

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 47ms, Average = 47ms

C:\Users\TOM>

Please can you also send me a pm with your email address so I can log a fault for the increased latency on your line.

 

[dotcat]

64 bytes from 1.1.1.1: icmp_seq=1 ttl=57 time=9.217 ms

64 bytes from 1.1.1.1: icmp_seq=2 ttl=57 time=6.792 ms

64 bytes from 1.1.1.1: icmp_seq=3 ttl=57 time=6.209 ms

64 bytes from 1.1.1.1: icmp_seq=4 ttl=57 time=9.969 ms

64 bytes from 1.1.1.1: icmp_seq=5 ttl=57 time=6.836 ms

thanks for sorting!

 

[Crumbl0x]

By the way everyone, are the batteries now installed for loadshedding, or does the fibre still cut off?

 

[ronnie_94]

By the way everyone, are the batteries now installed for loadshedding, or does the fibre still cut off?

All good for me in Uvongo during load shedding.

 

[dotcat]

Look how high the cables are it's like FF doesn't care at all what happens to infrastructure as long is the job is done. No wonder municipalities chased them away and we have breaks every week.

That's why I complained months ago when the digging started that FF does NOT have their own workforce they pull guys off the street.

In 2 years this whole coastal network will be ****ed up and ruined.

Please check your fibre once load shedding is over - on ONT Power is steady, Broadband is flashing and service is off. @AfriNatic could you log a fault please?