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FNB chat support issues blamed on increased user demand
- Thread starter Daniel Puchert
- Start date
Magandroid
Expert Member
Dumb and poor people should not be using FNB as a bank. They should rather go to spaza banks like Capitec where the banking system is dumbed down for easy usage and the few issues that do arise are easily resolved. Banks like FNB complicate issues that could have been easily resolved and that's why they have all those long queues of clients waiting. FNB does not have problems. Everything is an EBucks reward offer. Be positive.
HumanShield
Expert Member
- Joined
- Oct 8, 2008
- Messages
- 1,708
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"We are useless at our jobs and we were compelled to try and smooth this over"
Agh, so happy to see this.
I've had this experience so many times with them.
It's not intermittent and also like someone else mentioned, the app doesn't show responses until you kill it and restart.
Extremely frustrating even for private wealth clients
I've had this experience so many times with them.
It's not intermittent and also like someone else mentioned, the app doesn't show responses until you kill it and restart.
Extremely frustrating even for private wealth clients
epah
Honorary Master
How dare they upset a Private wealth client.
No, but seriously... @epah .
I thought your comebacks sounded like those of an FNB employee, but if you were an employee, you would be smart enough to know that private wealth is a battleground for banks and you wouldn't be insulting them. It costs a significant amount to acquire one wealth customer, and the margins on their peripheral activity are why you have a dedicated Pvt Wealth offering.
The point is that no matter who you are if you pay for a service, you should expect to get that service. Sit tight, and don't complain, "You're the stupid one, Mr. Customer". These are all things you expect from a government service, not a Service Provider. you pay to provide you with a... service.
Stinkbeaver
Expert Member
Let me partake in a bit of Friday violence.....Most techies on this Forum can't use banking apps, more so the FNB one which is a bit more advanced than the rest. Why is it some of us never experience most of these problems?
epah
Honorary Master
I agree, but if you are so unhappy, move on over to capitec, unlike goverment services where you are forced to pay whether you like it or not, with private companies you get to choose who gets your money.
epah
Honorary Master
Never had issues either, 10 years I have been with FNB and never had an issue, probably only needed the call centres/chat agents help a total of 3 times in those 10 years, everything else I can solve myself on the App. SO not sure what the issue is here. But then we also got a front end dev get scammed like he is some 95 year old who has no idea how tech works, so I am not surprised by these okes here.
supersunbird
Honorary Master
epah is right, go with another bank, a proper one, not this clown show called FNB.
epah
Honorary Master
Rude+
The irony dripping from this entire statement is beautiful.
Didn't it occur to you that maybe it's pretty much exactly the same for everyone else here?
epah
Honorary Master
No you just want to bash FNB.
longboy
Honorary Master
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- May 11, 2009
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Tried a different Browser? Any ad/script blockers running? Proxies?
Neo_X
Expert Member
FNB , hope you are reading this
had fraudulent transactions on my cheque card this morning (weird since card has never been used online -> hank you ebucks / virtual cards), and is in a wallet that I strictly use as backup -> ie card has not touched a machine for months.
tried secure chat support -> 18 minutes later -> keeps directing me to a new agent every few minutes without progress. and I need to scroll manually down on the app all the time to see if a new message arrived. FFS
call the support line. Helped within 2 minutes.
broken secure chat is not a tool that a financial institution should even consider!>!>!
had fraudulent transactions on my cheque card this morning (weird since card has never been used online -> hank you ebucks / virtual cards), and is in a wallet that I strictly use as backup -> ie card has not touched a machine for months.
tried secure chat support -> 18 minutes later -> keeps directing me to a new agent every few minutes without progress. and I need to scroll manually down on the app all the time to see if a new message arrived. FFS
call the support line. Helped within 2 minutes.
broken secure chat is not a tool that a financial institution should even consider!>!>!
zerocool2009
Honorary Master
I doubt they have staff 24/7 on secure chat. Its weekend. But glad you phoned and got help
KleinBoontjie
Honorary Master
You got helped on their support line? Jirre you lucky!! Seeing that 99% of their staff is marketing staff, reaching support staff within 2 minutes of calling them, is like finding a four leaf clover in the Namib desert.
Last edited:
Neo_X
Expert Member
if i was placed into a holding queue, then I would have probably accepted it NOT "you have been assigned to person X, who is looking into your request, and will respond shortly,"
then one minute later
"you have been assigned to person Y, who is looking into your request, and will respond shortly,"
then one minute later
"you have been assigned to person Z, who is looking into your request, and will respond shortly,"
that repeated about 5 times . after my original post and call, somebody did reply -> please phone credit card fraud on number x,y,z
so.......
JUST PUT A BOT ON THIS TO DETECT ANY MESSAGE WITH FRAUD AND AUTO REPLY WITH NUMBER TO BE CALLED?!?!?! (I was only hit for a few low value transactions, but larger amounts can be hazardous in this economy)
yup must agree, I was lucky to get support (but I assume that credit fraud is the only line they have open on weekends/sundays.
