FNB... Seriously?!?!

Jeffrsnapln

Well-Known Member
Joined
Sep 28, 2009
Messages
175
Aai FNB, I really don't understand you. You have this big drive to get people onto self service banking. Great, its better for everybody. Then I need to do a simple thing like change the cell number that my OTP gets sent to. Not even Google can tell me how to do this.

I call the helpline, and you ask me a whole bunch of questions to verify that I really am me. Fair enough.

I answer all the questions with perfect accuracy. Then you tell me that I am not who I claim to be and I must go into the bank to prove that I am really me. WTF?!?

I have accounts to pay and a business to run, and you tell me at 14h30 on a friday afternoon, sorry - END OF THE MONTH FRIDAY AFTERNOON - that I must go into the bank to prove that I am who I am. No frikkin way. Especially since the ONLY branch in Uitenhage is offline 9 times out of 10 that I have been there.

This is just not good enough man. :(
 
F

Fudzy

Guest
Aai FNB, I really don't understand you. You have this big drive to get people onto self service banking. Great, its better for everybody. Then I need to do a simple thing like change the cell number that my OTP gets sent to. Not even Google can tell me how to do this.

I call the helpline, and you ask me a whole bunch of questions to verify that I really am me. Fair enough.

I answer all the questions with perfect accuracy. Then you tell me that I am not who I claim to be and I must go into the bank to prove that I am really me. WTF?!?

I have accounts to pay and a business to run, and you tell me at 14h30 on a friday afternoon, sorry - END OF THE MONTH FRIDAY AFTERNOON - that I must go into the bank to prove that I am who I am. No frikkin way. Especially since the ONLY branch in Uitenhage is offline 9 times out of 10 that I have been there.

This is just not good enough man. :(
Sucks but would you really prefer it was overly simple to change OTP details?
 

Surv0

Executive Member
Joined
Jan 7, 2006
Messages
5,568
go paste that on their facebook page or something, no good putting it up here...
 

Cool E

Expert Member
Joined
Feb 23, 2012
Messages
4,023
OP I don't really understand your issue. Things like changes on cell number must be done at the branch to avoid guys robbing us our hard earned money.

Why cant you visit the branch with your ID book?
 

supersunbird

Honorary Master
Joined
Oct 1, 2005
Messages
52,020
I have accounts to pay and a business to run, and you tell me at 14h30 on a friday afternoon, sorry - END OF THE MONTH FRIDAY AFTERNOON - that I must go into the bank to prove that I am who I am. No frikkin way. Especially since the ONLY branch in Uitenhage is offline 9 times out of 10 that I have been there.
And who changed a cell number they want to use for their OTP just end of month friday? :p
 

medicnick83

Paramedic
Joined
Aug 23, 2006
Messages
20,555
FNB is a great bank - they always coming out with great ideas and such - If I have issues, I either contact the FNB guy on Twitter or I call them, I'm sorted quick quick.
If they being 'anal' with you, then it's just for safety!
You rather go in and moan than all your money goes missing and then you REALLY moan! :D
 

lucifir

Expert Member
Joined
Mar 17, 2004
Messages
3,342
this is a security feature and I def do not want anyone calling in and being able to change my cell number for my OTP ...
so well done to FNB ... op ... this is to protect you too .... but you too wrapped up in ur little issues to see it
 

DrJohnZoidberg

Honorary Master
Joined
Jul 24, 2006
Messages
21,585
There is a building which you go to and it has real people you can talk to. It would be ridiculous if you could change this over the internet.
 

guest2013-1

guest
Joined
Aug 22, 2003
Messages
19,808
huh? last time I checked you can edit it in your profile on your online banking.... Settings -> inContact / Personal Details

They send you a OTP to the old cell to verify it's you
 

adam1234

Well-Known Member
Joined
Nov 24, 2011
Messages
427
you can afik change it online. but I like the idea of going in the bank with ID etc for the change. I just changed my residential address and had to go into a branch to do so.

if security measures like this weren't in place, you would be complaining of security so rather go the extra mile and know that you are safe
 

baskill

Well-Known Member
Joined
Sep 9, 2008
Messages
106
huh? last time I checked you can edit it in your profile on your online banking.... Settings -> inContact / Personal Details

They send you a OTP to the old cell to verify it's you
Actually the OTP and inContact numbers are 2 different things. You can change the inContact settings via online banking, and that will affect things like getting notifications when money enters or leaves your account.
However to change your OTP you need to go into the bank. It is impossible to do it online.
 

CaffeinePirate

Well-Known Member
Joined
Dec 3, 2011
Messages
346
When I changed my number in August, I first changed it for in contact etc online- then phoned and went through the verification (card number/ pin/ questions etc) and they changed it over the phone. If you fail that, or I think- don't have your new number registered on your profile- you have to go in to the branch.
 
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