For those with Plasmas?

alf101 said:
How do u get to that menu?
Click to expand...
Power off the set, then press info, menu, mute and power button in quick succession. Power off to exit service menu but all settings will revert to the default settings so write them down if you want them. There all kinds of settings to be adjusted but rather read up on it 1st cause they have implications.
 
sandmanm34 said:
Power off the set, then press info, menu, mute and power button in quick succession. Power off to exit service menu but all settings will revert to the default settings so write them down if you want them. There all kinds of settings to be adjusted but rather read up on it 1st cause they have implications.
Click to expand...

tx
Too much effort for me. :)

I think you faff and fart ass too much with the settings, burning in etc, that's why you get the issues.
 
alf101 said:
tx
Too much effort for me. :)

I think you faff and fart ass too much with the settings, burning in etc, that's why you get the issues.
Click to expand...
hahaha, nah man, these are precautions taken to prevent issues not create them..
 
I don't watch rugby, as i don; thave premium DSTV, but the style channel has a burning white logo at the bottom right, and widescreen bars. If i flip channels, it's clearly visible, but dissapears after 10 to 15 minutes, depending on how long the wife watches it. Maybe i'm lucky with my panel, but the IR doesn't last long. About AVSForums, those guys are overboard in my opinion when it comes to settings and PQ. They are the extreme, and i would advise staying away from those forums, unless you want to scrutinise everything to perfection.
 
Alright folks, here is an update.

Of course, as I suspect, the technician cannot reproduce the problem that I've got. But I thought I'd get you guys opinion on this one too.

Below is the e-mail I sent to Derek at Liptronics.

If you look at the images below, the first one demonstrates it best.

Let me know what you think.

Hi Derek,

Sorry for the dealy. Below I've linked to 5 images whereby I was able
to capture the situation in
question. This is regarding the PS50B550 50" Samsung plasma that you
are currently working on.

I had to upload them to a server since they were just too big to e-mail out.

The source material is DSTV. The DSTV decoder (DSD-1110) is connected
to my home theatre receiver (Yamaha RX-V795a) via component which in
turn is connected to the TV via component.

I cannot reproduce this via HDMI since I don't have a TV source, like
an HD-PVR connected to it.

I notice this mainly on commercials since that is the only material
where a solid white background with text or graphics are displayed.

I watch the TV from about 2.5m or so and notice it clearly. Although
these pictures were taken closer to the TV, it is still visable from a distance.

Looking at the images

http://www.verran.co.za/images/IMG_3180.jpg

It is the closing screen to a Dial Direct commercial. Look at the "d"
in dial direct, you can see to the left of the "d" a trail stretching
acorss the remainder of the screen on the left. Also look at the
words "simple smart ..". Look at the left of the "s" in simple. Note
the long trail as well. The same can be said to the left of the 0 in
the 0860 number as well as the www address at the bottom of the
screen.

The same occurs on the right side as well

http://www.verran.co.za/images/IMG_3185.jpg

Again, you can see a trail to the left of the T and the f.

http://www.verran.co.za/images/IMG_3189.jpg

This is on a yellow background, not nearly as visiable as the white
though. The picture doesn't do it justice though.

http://www.verran.co.za/images/IMG_3192.jpg

Here the evidence is more to the left of the word "mega".

http://www.verran.co.za/images/IMG_3190.jpg

See the trail to the left of the Mutual and Federal logo.
Click to expand...
 
You know what frustrates me the most is the fact that people cannot follow simple guidelines in order to reproduce a problem. Gosh, I am a software engineer by trade and if there is anybody who knows all about reproducing problems, it is me.

Just got off the phone with Derek from Liptronics requesting an update on my TV. They told me that they cannot reproduce the problem, so I asked them how they are going about it - now remember, this is after I had explained to them in great detail on the phone as well as the e-mail above how I am seeing the problem. They are running a Blu Ray movie through HDMI and component where the title screen consists of a bright blue background and dark blue text. I said to them that I have not tested this via HDMI since I don't have source material via HDMI that I could test. Not to mention that I explicitly told them this occurs on WHITE backgrounds in SD - that is where I am seeing it and where it can be reproduced.

Now ANOTHER day is going by where no progress is made. What makes it worse is that Monday is a public holiday, which is another day lost. So I asked him if they have an SD source via DSTV that they can test. He responds that they don't have DSTV in their workshop, but that they have DSTV somewhere else in the building, so I asked him what they're going to do about it. He said that they'd have to move the TV to where their DSTV decoder is and attempt to reproduce it.

Goodness knows why they didn't do that in the first place!

So, I'll be calling him at the end of today to get an update.

The sad thing is that since this is not an explicit problem that is easily reproduced, I made myself available to be involved in troubleshooting hence why I am on their case every day and why I am sending the photos, etc. I know that I can help them more, but I'd require a DVD recorder to record the relevant commercials and get them to play them back on that side.

Wish me luck, if they don't see anything by Tuesday, I think I'm going to request the TV back. I'll have to see how things go today.
 
Hectic Ipodmusicman,

I understand your frustration fully. And from your experience, the focus moves from the TV to the intelligence (or lack of). It's easier said than done, but try not let their tardness influence your TV returning. I see exactly what your gripe is from your pics in your e-mail. I watch limited SD tv, and the quality of it is really poor. I too notice the SD image is "smudged" or ghosted, but it is restricted only to SD. If i go PC, or HDMI, then nothing, so i tend to write it off as the poor SD signal. I may be wrong, but good luck with those guys. I hope they come right, oh, and also don't leave a static pic on the whole weekend!!!!!!
 
Hell man I share your frustration. I been trying to get hold of the service manager for Samsung SA, Jack Osher on [email protected] and he doesn't bother to acknowledge or return emails. I've basically got a "brand new panel" showing 1491 hours worth of log time and am keen to get his opinion or reasoning why this is. Thus far no explanation is forthcoming. Unfortunately the truth of the matter is these guys simply don't care....
 
Just spoke to the folks over at Liptronics this morning. They are replacing the signal board at the back of the TV. It is the board that contains all the input/outputs at the back and apparently also contains the tuner, video processing, etc, etc, etc. Whether it will fix the problem or not is anyone's guess. But I think it is a good start. They said the board will arrive in Cape Town on Wednesday overnight, will be replaced that day and hopefully by Thursday or Friday, I'll have my TV back. Man, it has been HELL here at home watching on a small 52cm CRT TV. Did I say 52cm? The funny thing is that my wife has shown her frustration more than me regarding having to watch on such a small screen. It is quite funny actually. :)

@Wasp_21 If the problem still persists, I hope to not endure SD via composite for too much long. The World Cup is just around the corner and I know that I'll have the HD PVR by then - there is no way I'm not going to have HD by then, NO WAY!

@sandmanm34 It is quite concerning that your TV is showing so many hours. How long have you had it?
 
ipodmusicman said:
@sandmanm34 It is quite concerning that your TV is showing so many hours. How long have you had it?
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Good to hear it's getting sorted IPMM.

My set is 9 months old. It had 1300 hours when I sent it in plus the running in now another 191 hours I guess but I would have thought the "new panel" would be reset and log time would begin again from 0 hours...:confused:

Anyway, IR seems to be improving :). Certainly not as prevalent as it was on the "old panel". Hell man, these guys could have taken the set, kept it for 3 weeks, stuck a few stickers on it and returned it, exactly the same set barring a couple of stickers on the back casing... :wtf:

HD is awesome!!! Really, so superior to SD feed!!! Software is niggly though, numerous small but quite irritating nuisances like the unresponsive remote..
 
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An update. I got my TV back on Friday! Man, one thing is for sure - over the past week, my wife and I have really appreciated our plasma a lot since we had to live with a little 52cm CRT. It is so nice to have my plasma back! Now I can catch up on my TV shows.

Just over the past few days, I've been keeping my eye on the issue at hand and found that it isn't as bad as it was. We still have this coming week to really sus it out, so I don't want to give my verdict as yet.

But one thing that I did find was when I changed the display profile to "Movie" the screen was much darker than what it was before. I had my profile on Movie before I sent it in. I've changed it to Standard now which I am happy with. If I notice anything else, I'll put up an update. :) It is like night and day between Movie and Standard now.
 
Good to hear and thanks for the update!!! I leave my set on the standard setting as movie is so dull and pointless. I've never understood the point of those settings. Also while burning in the screen I left it on the toned down movie setting most of the time....
 
ipodmusicman said:
An update. I got my TV back on Friday! Man, one thing is for sure - over the past week, my wife and I have really appreciated our plasma a lot since we had to live with a little 52cm CRT. It is so nice to have my plasma back! Now I can catch up on my TV shows.

Just over the past few days, I've been keeping my eye on the issue at hand and found that it isn't as bad as it was. We still have this coming week to really sus it out, so I don't want to give my verdict as yet.

But one thing that I did find was when I changed the display profile to "Movie" the screen was much darker than what it was before. I had my profile on Movie before I sent it in. I've changed it to Standard now which I am happy with. If I notice anything else, I'll put up an update. :) It is like night and day between Movie and Standard now.
Click to expand...

Ipod - Glad your set is back. I too have learnt to appreciate my TV. Went to my wife's cousin, and stared blankly into his 32 inch LCD when watching a movie. Man it was terrible. Had to strain myself just to see the action. Anyways, on topic. Check how the set responds to increasing brightness etc to the same or similar levels you had before. Just for info, and not to upset, but i know the tsch guys CAN change brightness etc in the service menu. This would mean less IR etc. So hopefully that's NOT what they have done in order to satisfy your complaint. Is the ghosting gone too? or at least improved?
 
Wasp_21 said:
Just for info, and not to upset, but i know the tsch guys CAN change brightness etc in the service menu. This would mean less IR etc. So hopefully that's NOT what they have done in order to satisfy your complaint.
Click to expand...
Which is why I've reset to factory defaults in the service menu when I got my set back..
 
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