Fourways internet - DOWN

More failure.

The fault guy I spoke to could only say one thing:

" They are working on the line "

In other words, he doesn't have a clue about the fourways faults either.
 
Maybe we should make a huge banner - "Telkom ADSL Down" and tie it from lamp pole to lamp pole across William Nicol...
Or I'm going to take a drive to the Exchange with some KFC and a 2L Coke :-)
 
OK I jut spoke to them too - Same story "They are working on the fault". But they dont have any detail on what the fault is.

So we site and be patient.
 
I am in Fourways off the Fourways Golf Park exchange and i have had no issues.

PING www.mweb.co.za (196.2.63.110): 56 data bytes
64 bytes from 196.2.63.110: icmp_seq=0 ttl=119 time=34.433 ms
64 bytes from 196.2.63.110: icmp_seq=1 ttl=119 time=35.340 ms
64 bytes from 196.2.63.110: icmp_seq=2 ttl=119 time=34.956 ms
64 bytes from 196.2.63.110: icmp_seq=3 ttl=119 time=36.118 ms
64 bytes from 196.2.63.110: icmp_seq=4 ttl=119 time=36.838 ms
 
badseed said:
OK I jut spoke to them too - Same story "They are working on the fault". But they dont have any detail on what the fault is.

So we site and be patient.
Click to expand...



Also having the same issues since Thursday last week.

My last call this morning was at 11am, the Telkom helpdesk is still adamant there are NO issues with the Fourways exchange!!!!!!
 
Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data
Reply from 196.2.63.110: bytes=32 time=1436ms TTL=115
Reply from 196.2.63.110: bytes=32 time=1456ms TTL=115
Reply from 196.2.63.110: bytes=32 time=1332ms TTL=115
Reply from 196.2.63.110: bytes=32 time=1281ms TTL=115

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1281ms, Maximum = 1456ms, Average = 1376ms
 
IamtheGB said:
I am in Fourways off the Fourways Golf Park exchange and i have had no issues.

PING www.mweb.co.za (196.2.63.110): 56 data bytes
64 bytes from 196.2.63.110: icmp_seq=0 ttl=119 time=34.433 ms
64 bytes from 196.2.63.110: icmp_seq=1 ttl=119 time=35.340 ms
64 bytes from 196.2.63.110: icmp_seq=2 ttl=119 time=34.956 ms
64 bytes from 196.2.63.110: icmp_seq=3 ttl=119 time=36.118 ms
64 bytes from 196.2.63.110: icmp_seq=4 ttl=119 time=36.838 ms
Click to expand...

Hi - I'm around the corner from you in Granite Road (Fairfield c/o William Nicol / Uranium). My phone lines are down and DSL completely flat lined still...Getting nowhere with Telkom.
 
IamtheGB said:
I am in Fourways off the Fourways Golf Park exchange and i have had no issues.
Click to expand...
Probably on an unaffected DSLAM, most likely one of the older ATM fed Marconi ones.

Skywalker786 said:
the Telkom helpdesk is still adamant there are NO issues with the Fourways exchange!!!!!!
Click to expand...
Little birdie told me the right (level of) personnel are now on the job and have identified that there is a issue (at least on the IMAX I'm on). Keeping fingers crossed.
 
my connection was pretty stable this morning although speeds were somewhat slower than yesterday, but they just dropped through the floor about 15 minutes ago (I can't even run sppedtest), so have had to switch back over to 3G, this is damn frustrating
 
I called this AM when I got to the office and they reset the ports. Got home, rebooted my router and viola... Got internet.
Really strange thing happened when I called them. Not even two rings and I was speaking to someone. I nearly fell off my chair.
 
Setting a new record in FAIL here:

Pinging www.mweb.co.za [196.2.63.110] with 32 bytes of data:
Reply from 196.2.63.110: bytes=32 time=1409ms TTL=115
Reply from 196.2.63.110: bytes=32 time=1393ms TTL=115
Reply from 196.2.63.110: bytes=32 time=1377ms TTL=115
Reply from 196.2.63.110: bytes=32 time=1294ms TTL=115

Ping statistics for 196.2.63.110:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1294ms, Maximum = 1409ms, Average = 1368ms
 
Guess what?.......................................... Still sweet FA!

Check my Voda 3G ping stats...Wooo! Come on Helkom...I cant afford the bandwidth.

Pinging www.saix.net [196.25.1.200] with 32 bytes of data:
Reply from 196.25.1.200: bytes=32 time=86ms TTL=243
Reply from 196.25.1.200: bytes=32 time=85ms TTL=243
Reply from 196.25.1.200: bytes=32 time=84ms TTL=243
Reply from 196.25.1.200: bytes=32 time=94ms TTL=243

Ping statistics for 196.25.1.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 84ms, Maximum = 94ms, Average = 87ms
 
Last edited:
Plan F - KFC, Coke & a smile, with a personal visit to the DSLAM? I have a strange feeling that I'll find nobody on site....
 
Anyone getting better speeds, I for one am not.
 
Im confused..just got an sms from telkom saying that they have tested the line and no fault could be found!!!! My phone is still down and dsl speeds still poked! What can we do next?
 
badseed said:
Im confused..just got an sms from telkom saying that they have tested the line and no fault could be found!!!! My phone is still down and dsl speeds still poked! What can we do next?
Click to expand...
Phone back (good luck) and report it faulty again. First try and insist that they re-open your existing fault ref and also request an escalation fault ref.



Fortunately I'm not in your shoes.
 
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