Frogfoot Cape Town

OhYeah84 said:
It has literally become a laughing matter. No frustrations anymore. I am busy making plans to move off Frogfoot and Vox.
If Rain doesn't work out, I will hand it back and end up paying more for Vumatel.
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At least you guys have 'mobile' data alternatives. I don't have that luxery. My only redundancy is a WISP option, and I am only willing to take that on prepaid which isn't a option. Fibre it is.

I already have Openserve installed to the wall, so I guess I do have that choice to switch, but I need more time to evaluate as I need to be ascertained that I will be in a better position. In the meantime I need to trust FF to sort out their questionable service levels. I like Vox, but FF need to improve.

Schit happens in practice, but good execution always have continuity. Whatever FF is doing, I hope that they permanently improve, interim solutions aren't workable at this scale.
 
Frogfoot Fibre said:
Important notice update re: Western Cape and Eastern Cape Outage

Dear Customers

The Frogfoot team, in conjunction with our equipment supplier, has been working on this outage affecting Western Cape and Eastern Cape customers with urgency.

In order to work on the links, the team will be implementing a change window at 17:00, ending at 19:00 on 2 June 2022.

This is necessary to ensure we are working towards a resolution.

Please expect Intermittent connectivity, with periods of hard down between 30 minutes to 1 Hour.

Areas affected: Knysna, Mossel Bay, George, Darling, Noordhoek, Fish Hoek, Franschhoek, Uitenhage, Caledon, Port Elizabeth, Swellendam, Oudtshoorn, Rondebosch, Rondebosch-2, Grahamstown, Cape Town CBD, Bellville, Pinelands, Montague Gardens, Sunnydale, King Williams Town, Matroosfontein, Wynberg, Goodwood, Delft, Blue Downs, Hout Bay, Blouberg, Stellenbosch, Somerset West, Paarl, Atlantis, Isando, Yzerfontein.
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Thanks for the update. You can add Milnerton to that list.
 
Frogfoot Fibre said:
Important notice update re: Western Cape and Eastern Cape Outage

Dear Customers

The Frogfoot team, in conjunction with our equipment supplier, has been working on this outage affecting Western Cape and Eastern Cape customers with urgency.

In order to work on the links, the team will be implementing a change window at 17:00, ending at 19:00 on 2 June 2022.

This is necessary to ensure we are working towards a resolution.

Please expect Intermittent connectivity, with periods of hard down between 30 minutes to 1 Hour.

Areas affected: Knysna, Mossel Bay, George, Darling, Noordhoek, Fish Hoek, Franschhoek, Uitenhage, Caledon, Port Elizabeth, Swellendam, Oudtshoorn, Rondebosch, Rondebosch-2, Grahamstown, Cape Town CBD, Bellville, Pinelands, Montague Gardens, Sunnydale, King Williams Town, Matroosfontein, Wynberg, Goodwood, Delft, Blue Downs, Hout Bay, Blouberg, Stellenbosch, Somerset West, Paarl, Atlantis, Isando, Yzerfontein.
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In Port Elizabeth we have been hard down since about 3am this morning. We welcome intermittent connectivity.
 
I feel so sorry for you guys. If I owned an FNO, this is when I would be grabbing the opportunity to trench into areas monopolised by Frogfoot, who evidently aren't being challenged enough, competitively. I've said it before: Guiness World Record for telecomms company with the most teething issues.
 
In southern suburbs it has been up and down every day for the last week. Frogfoot blame the ISP. The "service" has been down over 5 hours today, Thursday! Openserve can beat them with their eyes closed.
 
Sevice was restored in George, some time between midnight and 7am. Let's see if it holds.
 
Outage Update | Western and Eastern Cape | IP Core has applied a fix and all services have been restored. We ask that you please confirm.
 
hj2k_x said:
Still down. Milnerton. Grumble.
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Hi, @hj2k_x kindly advise if your connection has been restored. Should you require further assistance kindly provide us with your contact details or FRG order number for the team to investigate further.
 
Jayzee2d said:
In southern suburbs it has been up and down every day for the last week. Frogfoot blame the ISP. The "service" has been down over 5 hours today, Thursday! Openserve can beat them with their eyes closed.
Click to expand...
Hi, @Jayzee2d kindly advise if your connection has been restored. Should you require further assistance kindly provide us with your contact details or FRG order number for the team to investigate further.
 
OhYeah84 said:
It has literally become a laughing matter. No frustrations anymore. I am busy making plans to move off Frogfoot and Vox.
If Rain doesn't work out, I will hand it back and end up paying more for Vumatel.
Click to expand...
I agree, Frogfoot/Vox have dropped the ball far too often. It's become unacceptable. Thankfully we kept the Openserve fibre point in our house, and if Frogfoot/Vox don't improve exponentially in the next few weeks we'll be canceling and moving on. Enough is enough.
 
Frogfoot Fibre said:
Outage Update | Western and Eastern Cape | IP Core has applied a fix and all services have been restored. We ask that you please confirm.
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Permanent fix...and why couldn't you reroute us through other links like you have in the past?
 
Outage | Western and Eastern Cape | IP Core has applied a fix and all services have been restored. We are monitoring services for stability. Should you require any further assistance please do not hesitate to send us an inbox message.
 
Frogfoot Fibre said:
Outage | Western and Eastern Cape | IP Core has applied a fix and all services have been restored. We are monitoring services for stability. Should you require any further assistance please do not hesitate to send us an inbox message.
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Just to be sure, because I see nothing else on your twitter/facebook or here. Is the above your official 'formal communication to customers"?
 
Frogfoot Fibre said:
Outage | Western and Eastern Cape | IP Core has applied a fix and all services have been restored. We are monitoring services for stability. Should you require any further assistance please do not hesitate to send us an inbox message.
Click to expand...
Port Elizabeth is still down. So all services have definitely not been restored.
 
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