Frogfoot Port Elizabeth

[PhireSide]

I hope you all have been logging calls with your ISP so that you can share the references with the Frogfoot rep as these are very important.

 

[Koning Lodewyk]

I'm not even getting a simple bot reply on my tickets to ISP. It feels like I'm funding a Ponzi scheme at this stage. Its just hopes, dreams and promises of something bigger/better later on but at the end its just money that I am never going to see again and I don't have anything to show for it while Mr CEO is surfing like a boss on his stable Openserve/MFN/Vuma connection while coining it.

 

[BeerIsNotGood...]

There's definitely problems with afrihost..

Also quite telling that there are no replies from them after all the @'s

 

[kjbanks]

@Frogfoot Fibre been a few days now
Thank you so much for your time and patience, Ref Fault #52995 Fault has been logged with URGENCY, ETR is up to 48 working hours depending on the nature of the problem. A technician will contact you to arrange an appointment should they need to come to your premises. not great for a 1000mb line

 

[xxeagle_za]

@Frogfoot Fibre been a few days now
Thank you so much for your time and patience, Ref Fault #52995 Fault has been logged with URGENCY, ETR is up to 48 working hours depending on the nature of the problem. A technician will contact you to arrange an appointment should they need to come to your premises. not great for a 1000mb line

This is normal for a 1Gbps line on Frogfoot in PE after 18h30 in the evenings unfortunately

 

[Vamp1r3]

Even more packet loss again tonight, is this just a nightly thing again? I don't see anything on their website about maintenance in our area

 

[BeerIsNotGood...]

Even more packet loss again tonight, is this just a nightly thing again? I don't see anything on their website about maintenance in our area

Seems like it.

 

[Adeptus Mechanicus]

There's definitely problems with afrihost..

Also quite telling that there are no replies from them after all the @'s

Wider than just Afri I'm afraid.

They're probably getting stonewalled by FF just like we are.

 

[BeerIsNotGood...]

Wider than just Afri I'm afraid.

They're probably getting stonewalled by FF just like we are.

They should at least reply back...

 

[Retro1337]

atleast we not like the whole of coega which is down atm xd

 

[kyton]

This is getting ridiculous. Packet loss every day since the weekend.

 

[BeerIsNotGood...]

Anyone with cool ideas suffering the same problem?

 

[BeerIsNotGood...]

This is getting ridiculous. Packet loss every day since the weekend.View attachment 1271342

Slow downloads is one thing but packet loss is another

 

[BeerIsNotGood...]

atleast we not like the whole of coega which is down atm xd

Fibre down??

 

[Retro1337]

Fibre down??

yep dimension data ..both backhaul links are down due to fibre breaks...just got back from client out there

 

[BeerIsNotGood...]

Yep, and I think @Reaper84 is as well.
Not sure how its not affecting some ISPs, unless perhaps FrogFoot has another path and splitting traffic.

Still clean on your side? (no issues? )

 

[BeerIsNotGood...]

yep dimension data ..both backhaul links are down due to fibre breaks...just got back from client out there

How though??

 

[Retro1337]

How though??

not sure...just quoting their message

 

[BeerIsNotGood...]

@Jan @rpm Can you can check for us wtf is happening? Nation wide issues it seems (Latency, Packet Loss, Slow downloads etc.)

 

[Convex]

@AfriGuy @AfriNatic @Afrihost-Gian Are fully aware of the issues we are having in PE, but i guess are deliberately ignoring addressing it, till they fix it. I sent a support ticket and an email, explaining the issues we are experiencing in PE and have yet to receive a response.