Frogfoot Port Elizabeth

thewusman said:
I just want to know how they could F this up so badly.

It’s a clusterfcuk of epic proportions.
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Roll out a patch with no defined rollback. Something goes wrong, they get the "Oh ****!" line when there's no redundancy, and there you have it...we are in this mess.
 
From the Cape Town FF thread an hour ago:

Important notice update re: Western Cape and Eastern Cape Outage

Dear Customers

The Frogfoot team, in conjunction with our equipment supplier, has been working on this outage affecting Western Cape and Eastern Cape customers with urgency.

In order to work on the links, the team will be implementing a change window at 17:00, ending at 19:00 on 2 June 2022.

This is necessary to ensure we are working towards a resolution.

Please expect Intermittent connectivity, with periods of hard down between 30 minutes to 1 Hour.

Areas affected: Knysna, Mossel Bay, George, Darling, Noordhoek, Fish Hoek, Franschhoek, Uitenhage, Caledon, Port Elizabeth, Swellendam, Oudtshoorn, Rondebosch, Rondebosch-2, Grahamstown, Cape Town CBD, Bellville, Pinelands, Montague Gardens, Sunnydale, King Williams Town, Matroosfontein, Wynberg, Goodwood, Delft, Blue Downs, Hout Bay, Blouberg, Stellenbosch, Somerset West, Paarl, Atlantis, Isando, Yzerfontein.
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thehuman said:
Vox will tell you no refund, most probably because they won't be able to recover money from frogfoot
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I'm with Telkom as ISP, they inform me that I should quote my fault report reference number/s (my Frogfoot line has been useless since last week Friday) and lodge a dispute with the (Telkom) finance department. Presumably I can apply for credit for the day/s that the service was unavailable, so I imagine Telkom will seek redress from Frogfoot in terms of their SLA.
 
AfriNatic said:
Please see the urgent change scheduled.

Emergency Change Notice

Change title: Emergency | EVPN Config upgrade | Core Switch | Cape Town - Config ROLL BACK
Service Type: FTTB/FTTH
Description: Full Config Roll back. Roll back was completed last night, with results not being fully successful, additional configs were added, in this window we will revert back to the previous config, and flap the interface between the core switches
Change ref (solid): FRG2828211
Change window start date: 02 Jun 2022 17:00
Change window end date: 02 Jun 2022 19:00
Impact: Intermittent connectivity, with periods of hard down between 30 minutes to 1 Hour

Areas affected: Knysna, Mossel Bay, George, Darling, Noordhoek, Fish Hoek, Franschhoek, Uitenhage, Caledon, Port Elizabeth, Swellendam, Oudtshoorn, Rondebosch, Rondebosch-2, Grahamstown, Cape Town CBD, Bellville, Pinelands, Montague Gardens, Sunnydale, King Williams Town, Matroosfontein, Wynberg, Goodwood, Delft, Blue Downs, Hout Bay, Blouberg, Stellenbosch, Somerset West, Paarl, Atlantis, Isando, Yzerfontein
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45 minutes left, no chance yet , holding thumbs
 
What the hell is going on here ?
No man. We must pay and pay each month to receive this nonexistent connectivity .
What a total disaster.
 
Been in this industry for a while. Probably the longest outage of an FNO I have seen at this scale. Makes one wonder why these FNO's don't adopt a simple LAC/LNS model, it seriously simplifies the core/redundancy options
 
eddief1 said:
Been in this industry for a while. Probably the longest outage of an FNO I have seen at this scale. Makes one wonder why these FNO's don't adopt a simple LAC/LNS model, it seriously simplifies the core/redundancy options
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The "upgrade" that they applied was apparently on Thursday night last week - 26 May. My connection has been hard down for four days since then and intermittent for the rest.
 
Sekiro said:
Oh no :( do i dare go ahead and get fibre after reading these extremely discouraging comments? Feel like that would be incredibly foolish now
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If it's with Frogfoot - stay far away.

I'd rather recommend you repeatedly slam your face into a cactus - it will be both cheaper and less painful.
 
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