Frogfoot Port Elizabeth

[vyking_sa]

All good again....

 

[PBCool]

@PBCool when will Openserve reflect for Sunridge Park / Fernglen in Port Elizabeth on your product page ?

I've contacted your support and it's an absolute mission to migrate from (spit) FrogFoot to Openserve with you.

Very convoluted process: I have to cancel the entire product I have then apply for a new one. However I can't even start as OS is not shown as an option.

Meanwhile - I have a ticket number and email from Openserve directly who say the Fibre is active and they want to come install it.

Come on guys, make this easier.

The maps we get for availability are from Openserve themselves, however I think they are mostly updated on Fridays.

Unfortunately the process is such as each FNO has their own terms, mostly with a calendar notice period involved. Are you getting poor service from the Frogfoot side?

 

[thewusman]

The maps we get for availability are from Openserve themselves, however I think they are mostly updated on Fridays.

Unfortunately the process is such as each FNO has their own terms, mostly with a calendar notice period involved. Are you getting poor service from the Frogfoot side?

FrogFoot is shockingly unreliable

 

[breadbox]

Down up down up down up down up

Thats why they call it frogfoot I guess.

 

[DragonMolester]

Despatch down since this morning, was hoping it would be back after loadshedding but no such luck. Anyone else having issues?

 

[DragonMolester]

And down again in Despatch, I'm just soooo tired of this. Hopefully it will be back after loadshedding.

 

[SNLV30]

And down again in Despatch, I'm just soooo tired of this. Hopefully it will be back after loadshedding.

I wouldn't bet on it.

 

[DragonMolester]

Hi @AfriNatic and @Afrigirl

Can you please follow up on the outage FRG3459452. We've been offline now since yesterday 17:15.

 

[Afrigirl]

Hi @AfriNatic and @Afrigirl

Can you please follow up on the outage FRG3459452. We've been offline now since yesterday 17:15.

Hello. The resolution is in progress; Frogfoot will confirm once services have been restored.

 

[DragonMolester]

Hello. The resolution is in progress; Frogfoot will confirm once services have been restored.

Hi, still offline and running out of patience.

Any ETR from Frogfoot?

 

[Afrigirl]

Hi, still offline and running out of patience.

Any ETR from Frogfoot?

@Frogfoot Fibre please advise on the ETR for FRG3459452

 

[Frogfoot Fibre]

Hi @Afrigirl, and @DragonMolester, the latest on the outage:
Outage Update| PLZ | Despatch Botharus & Retief | Down
Awaiting feedback from Vendor Team
The vendor team requested link confirmation, the link is still down and currently under investigation
No ETR as yet, but we will update once ETR is acquired

 

[AfriNatic]

Hi, still offline and running out of patience.

Any ETR from Frogfoot?

Please see the latest on the outage.

Outage Update

Outage Title: Outage | PLZ | Despatch Botharus & Retief | Down
Outage Ref(solid): FRG3459452
Impact Start Time: 2023-01-25 17:21:00
Impact: Hard Down

Outage Update:
2023-01-25
-- Logged to layer 1 vendor
-- Impact due to multiple backhaul failures in the region
-- Escalated with vendor management for feedback
-- Escalated with vendor executives for feedback
2023-01-26
-- Vendor Technicians have commenced fibre preparations for splicing
-- Vendor Technicians are experiencing difficulties in getting updates from Field Team, Vendor has dispatched an additional Team to assist on site
-- Vendor Team are experiencing network connectivity issues at site and communication from the Field Team has been affected however Teams are working on site working towards resolution
-- Awaiting feedback from Vendor Team
-- Techs advised ETR 11:30
-- Vendor team requested link confirmation, link still down and currently under investigation
-- Techs busy arranging slack

 

[DragonMolester]

Please see the latest on the outage.

Outage Update

Outage Title: Outage | PLZ | Despatch Botharus & Retief | Down
Outage Ref(solid): FRG3459452
Impact Start Time: 2023-01-25 17:21:00
Impact: Hard Down

Outage Update:
2023-01-25
-- Logged to layer 1 vendor
-- Impact due to multiple backhaul failures in the region
-- Escalated with vendor management for feedback
-- Escalated with vendor executives for feedback
2023-01-26
-- Vendor Technicians have commenced fibre preparations for splicing
-- Vendor Technicians are experiencing difficulties in getting updates from Field Team, Vendor has dispatched an additional Team to assist on site
-- Vendor Team are experiencing network connectivity issues at site and communication from the Field Team has been affected however Teams are working on site working towards resolution
-- Awaiting feedback from Vendor Team
-- Techs advised ETR 11:30
-- Vendor team requested link confirmation, link still down and currently under investigation
-- Techs busy arranging slack

FYI, finally back up and running

 

[Masik3R]

Got billed for the adjusted 100/100 -> 150/150 today but line speed hasn't changed . With Vox.

 

[froggy74]

Got billed for the adjusted 100/100 -> 150/150 today but line speed hasn't changed . With Vox.

Same here with Web Africa. Still waiting for the change over. Did reboot the router a couple times.

 

[veethree]

Same here with Web Africa. Still waiting for the change over. Did reboot the router a couple times.

Same here with Axxess.

 

[BeerIsNotGood...]

offline...

 

[veethree]

Line is still up for me and they've done the speed upgrade now as well - getting my full 150/30.

 

[Retro1337]

Line is still up for me and they've done the speed upgrade now as well - getting my full 150/30.

Interesting, My ISP only said from 1 March