Frogfoot Port Elizabeth

Good day,

Thank you for alerting us!

Please inbox us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.

Kind regards.
 
Still getting dips, wonder how long before we see this issue sorted out

1730467575204.png

EDIT: disconnected at 15:25 and 19:25 again, which doesn't show above. What a shiteshow.
 
Last edited:
@Frogfoot Fibre

Think you guys need to look at instability of your network, again.

Western PE suburbs.

My line's been fine all the time others have been posting about dropped connections.

Until today that is - my line's not disconnecting, but speedtests are erratic, and not ending off close to full speed.

Download hiccups at first (unlike normal), then goes towards full speed, then drops 10 or 20 Mbps close to the time it's finished.

Upload sometimes gets to 9 Mbps, then close to full speed, also dropping off at the end. Alternatively, get close to full, but drops (just like download)

On a 60 / 30 line.
Primary DNS set to Cloudflare ; Secondary to Google - still makes no difference.

Will lodge a ticket with @Captain Axxess ' crowd, but please check your network, as FNO.

EDIT - attached screenshot + Axxess ticket number ;
there's even delay in page loading this website (more than usual).

A 12 hour 1440p60 You Tube video's connection speed is spending most of its time between 13 to 20 Mbps, sometimes getting to 25 Mbps (in Stats for nerds).
 

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Last edited:
240/120 Grahamstown.
Utter garbage today. Up down up down. Disconnects and reconnects.
 
  • Sad
Reactions: BCR
BCR said:
@Frogfoot Fibre

Think you guys need to look at instability of your network, again.

Western PE suburbs.

My line's been fine all the time others have been posting about dropped connections.

Until today that is - my line's not disconnecting, but speedtests are erratic, and not ending off close to full speed.

Download hiccups at first (unlike normal), then goes towards full speed, then drops 10 or 20 Mbps close to the time it's finished.

Upload sometimes gets to 9 Mbps, then close to full speed, also dropping off at the end. Alternatively, get close to full, but drops (just like download)

On a 60 / 30 line.
Primary DNS set to Cloudflare ; Secondary to Google - still makes no difference.

Will lodge a ticket with @Captain Axxess ' crowd, but please check your network, as FNO.

EDIT - attached screenshot + Axxess ticket number ;
there's even delay in page loading this website (more than usual).

A 12 hour 1440p60 You Tube video's connection speed is spending most of its time between 13 to 20 Mbps, sometimes getting to 25 Mbps (in Stats for nerds).
Click to expand...

Regarding the ticket response I received (after just over 12 hours - due to it being the weekend ?), excerpt from my reply :

For now, the line seems to have resolved itself (or with intervention?), using my usual SAIX server options as a test.

Importantly, the speeds went up more regularly, not jumping about all over the place (like they did yesterday).
 
BCR said:
@Frogfoot Fibre

Think you guys need to look at instability of your network, again.

Western PE suburbs.

My line's been fine all the time others have been posting about dropped connections.

Until today that is - my line's not disconnecting, but speedtests are erratic, and not ending off close to full speed.

Download hiccups at first (unlike normal), then goes towards full speed, then drops 10 or 20 Mbps close to the time it's finished.

Upload sometimes gets to 9 Mbps, then close to full speed, also dropping off at the end. Alternatively, get close to full, but drops (just like download)

On a 60 / 30 line.
Primary DNS set to Cloudflare ; Secondary to Google - still makes no difference.

Will lodge a ticket with @Captain Axxess ' crowd, but please check your network, as FNO.

EDIT - attached screenshot + Axxess ticket number ;
there's even delay in page loading this website (more than usual).

A 12 hour 1440p60 You Tube video's connection speed is spending most of its time between 13 to 20 Mbps, sometimes getting to 25 Mbps (in Stats for nerds).
Click to expand...
Good day. Thank you kindly for raising this with us. Please send us a private message with your details in order for us to investigate and assist you. Kind regards.
 
Gatecrasher said:
240/120 Grahamstown.
Utter garbage today. Up down up down. Disconnects and reconnects.
Click to expand...
Hi Gatecrasher.

We sincerely apologize for the inconvenience caused.

Please inbox us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.

Thank you.
 
Frogfoot Fibre said:
Good day. Thank you kindly for raising this with us. Please send us a private message with your details in order for us to investigate and assist you. Kind regards.
Click to expand...

Thanks, but as mentioned already it's back to normal.

The (improvement) timing seemed to coincide with this Afrihost statement, so can't help thinking it was at least, somewhat related :

Post in thread 'Afrihost - Pure Fibre Feedback Thread Part 2'

Afrihost - Pure Fibre Feedback Thread Part 2

@MakoPC what DNS are you on? Just jumping in. Are the NLD's behaving or being switched around due to packet loss. Maybe the CPT akamai cache is not refreshing fast enough?
mybroadband.co.za mybroadband.co.za
Click to expand...

...... though it took a few more hours for stability to filter through.
Without any of you (2 reps here + Axxess Support dept) volunteering ANY info whatsoever over the preceding days, I can only guess as to whether it was you as FNO and / or Axxess / Afrihost as ISP, network/s playing up ..... ?


Unrelated post .....

Port 25 Blocked by Axxess

"telnet smtp.axxess.co.za 25 works locally; works externally;" I mean Telnet may work…doesn’t mean an SMTP server will respond there. Every major ISP stopped using Port 25 on their SMTP servers some 10 years ago.
mybroadband.co.za mybroadband.co.za
Click to expand...

.... except for :
"We [Afrihost] run Axxess's network so the same will apply to them."
Click to expand...
 
Last edited:
Frogfoot Fibre said:
Hi Gatecrasher.

We sincerely apologize for the inconvenience caused.

Please inbox us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.

Thank you.
Click to expand...

Pointless now, because it is fine again.

I'm with Axxess, sent them a support ticket at 10am Saturday 2 Nov. Finally got a response at this morning 5 Nov at 4:46am with a long list of useless instructions that I would have to be insane to waste my time with.

Support has to be timeous or just don't bother.
 
Hi Gatecrasher,

We’re sorry to hear that you're not satisfied with our service, but we're glad your issue has been resolved.

We want every client to have the greatest experience possible so if you have any further questions or need assistance, feel free to reach out. Our goal is to make your experience better.
 
Chillypips said:
Down again - This is a joke
Click to expand...
Good day,

Thank you for your message.

Please inbox us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter.
 
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