Gaming LAG problem

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nelis

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Hi there

Been having this issue lately. I was with Telkom Had 0 issue gaming on a 150/75 internet but due to some other work related issues having 250ms ping to my work place and Telkom incompetent to sort I had to move. Decided to go with WebsQuad seeing as we use them at work and it's been good.

Now on to my problem. I've been having lagg in games. It's not packet loss or high ping especially when playing Warzone 2. It's like everything is glitchy. So I got another isp account and it works 100%.

What WebsQuad is telling me that it's out of order packets and I've been sending them wireshark data many times. Over a week to sort out issues.

So what do you people think I should do just move or wait? The websquad help team has been communicating and they trying to figure out what is wrong, but I can't pay for something that is unusable for what I'm doing.
 
I had the same problem with Rsaweb. They told me there is a problem on the line to my house. Got it checked out and all tested OK. Then they told me it is the fibre line going to the hub. I got fed-up of waiting and switched to Afrihost.

Had no problems ever since I switched...
 
Phylax said:
I had the same problem with Rsaweb. They told me there is a problem on the line to my house. Got it checked out and all tested OK. Then they told me it is the fibre line going to the hub. I got fed-up of waiting and switched to Afrihost.

Had no problems ever since I switched...
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They also not communicating properly. Yes they responded a few times but hey my ticket has been open for a week without response. He even told me to enable ipv6 :ROFL: thinking that would help. Then told me about LNS and something like that.

The best of it all is when I told them they have a week to sort this out then I'm moving they didn't seem like they want to help me anymore. Here I am struggling with LAG, rubber banding and teleporting etc, etc
 
nelis said:
They also not communicating properly. Yes they responded a few times but hey my ticket has been open for a week without response. He even told me to enable ipv6 :ROFL: thinking that would help. Then told me about LNS and something like that.

The best of it all is when I told them they have a week to sort this out then I'm moving they didn't seem like they want to help me anymore. Here I am struggling with LAG, rubber banding and teleporting etc, etc
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I gave them 2 months and even that was not enough for them to sort out the issue.

Yea, as soon as I canceled the support dried up and they closed the ticket.

I will never, ever again do any business with Rsaweb, they are on the same list as Telkom after this.
 
Phylax said:
I gave them 2 months and even that was not enough for them to sort out the issue.

Yea, as soon as I canceled the support dried up and they closed the ticket.

I will never, ever again do any business with Rsaweb, they are on the same list as Telkom after this.
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I only see now you mentioned they said it's your fibre line LOL. How the hell can it be fibre line. I hope you told them can't it's not copper but fibre and fibre is either on or off.
 
So now websquad told me to connect directly to the ont. They gave me 3 differenet isp accounts that use badwith from websquad. I then get lag with all 3 of them buit the other isp account I have myself it works 100% no lag at all.

So I will say if you into gaming stay away from Websquad
 
nelis said:
So now websquad told me to connect directly to the ont. They gave me 3 differenet isp accounts that use badwith from websquad. I then get lag with all 3 of them buit the other isp account I have myself it works 100% no lag at all.

So I will say if you into gaming stay away from Websquad
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Just a reminder here, the one test account provided does not get bandwidth from our network, and still had the same issue. Also, you're the only one with this issue, and I can assure you that you're not the only gamer on our network. As per all the back and forth on our PMs, this issue is somehow FNO related - this just takes investigation and time.
 
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nelis said:
So now websquad told me to connect directly to the ont. They gave me 3 differenet isp accounts that use badwith from websquad. I then get lag with all 3 of them buit the other isp account I have myself it works 100% no lag at all.

So I will say if you into gaming stay away from Websquad
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That makes no sense
 
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