Gelvan Park ADSL problems

[Maik]

Router does not sync a the correct speed and will resync constantly. I've had a 2mbps line for over two years without sync issues and it would always sync at 2048kbps, but when I logged a call with Telkom, the technician claimed that I'm too far from the exchange to get 2mbps. I feel there is an underlying issue as there is also quite a bit of noise on the line.

Phone number: 041 452 xxxx
ADSL line speed: 2048kbps
ISP: Afrihost uncapped business
Time: Throughout the day

Traceroute:
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 80 ms 66 ms 68 ms 105-236-12-1-esr-lo.mtnbusiness.co.za [105.236.12.1]
3 61 ms 35 ms 65 ms 41.181.201.94
4 107 ms 76 ms 121 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 86 ms 93 ms 98 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 188 ms 96 ms 126 ms tb-pr-1.za--tb-cr-2.za-a.mtnns.net [196.44.18.143]
7 59 ms 31 ms 65 ms wblv-ip-se-2-gw.telkom-ipnet.co.za [196.25.165.197]
8 46 ms 36 ms 55 ms 196.43.25.205
9 108 ms 76 ms 49 ms 196.43.39.162
10 132 ms 134 ms 119 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 136 ms 139 ms 186 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.30]
12 113 ms 102 ms 71 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

Sync speed:
Varies all the time - anywhere between 992kbps and 1920kbps

Attenuation:
52.5db downstream
31.0db upstream

Noise Margin:
2.4db-6.5db downstream
+/-13db upstream

 

[MickZA]

SMS your tel no to 012 321 0212 and reply "Noisy Line" (option 5 I think) to the response.

Fixing the noise on the voice line usually sorts out the ADSL problem.

 

[MickeyD]

You are linked to the Algoa Park exchange in Dyke Road.... depending on the cable feed this could be quite far.

 

[Maik]

You are linked to the Algoa Park exchange in Dyke Road.... depending on the cable feed this could be quite far.

I've done distance tests. It's about 3.5km, which is quite far, but I've had a 2Mbps line for 2 years without sync and sync speed issues. My house didn't move, so if there's anything that's changed which is causing my problems, it's on Telkom's side.