Greencom

[FrEaKo]

Please pm me with your details and we will check your connection. We are still unshaped and uncapped.

Thanks for your response. I logged a ticket via your website earlier today so will see how it goes.

But for now, the network is looking much better tonight. It's the first time I am getting near full speed speedtest results after work. Hopefully it can keep up like this

-F

 

[ronto]

Hi, I am also with Greencom on a 10mpbs line you should see me struggling to watch a youtube video. I am on a month to month contract so i can leave anytime.

Does anyone know an ISP that has good service ? I am considering moving to Vodacom.

Thanks

 

[WELIHF]

I've still been struggling with them, apparently they now acknowledge there is an issue, but don't know what's wrong and can't give me a timeline as to when it will be sorted.

Very tempted to just switch over to a different ISP

 

[Littlened]

Ronto - Move to Firestream.

Hi Ronto - I am with Firestream on a 10mpbs line provided for Metro Fibre in Sunninghill Gardens. They don't limit my bandwidth, so there are times when I go over 10. I have no issues with Netflix, Showmax, Youtube, etc. I pay less than R600 a month for unlimited downloads.

Hi, I am also with Greencom on a 10mpbs line you should see me struggling to watch a youtube video. I am on a month to month contract so i can leave anytime.

Does anyone know an ISP that has good service ? I am considering moving to Vodacom.

Thanks

 

[Gwatamalie]

View attachment 190387

Hi Guys ,

I am a director of Greencom and we are indeed rolling out in Sunninghill. You will see the fibre routes being created and our construction team is currently at Tana Road. With regards to Glenferness we are live and planing the connectivity to the clients who have signed up.

More info and contact details on www.greencom.co.za and we also have suburb sites www.suninghillfibre.co.za and glenfernessfibre.co.za

Feel free to contact me at any time if you require more info and our roll out plans in other areas.

Paul Colmer

Hi Mr Greencom. According to our body corporate Greencom will be installing fibre in our complex soon. The complex is Piccola Italia in Broadacres/kengies. We have been waiting a couple of months now for someone to sign a contract before you can start with the installation. Do you know anything about this? Will it still happen? We have been waiting since December. Any info would be appreciated.

 

[Gwatamalie]

Hi Mr Greencom. According to our body corporate Greencom will be installing fibre in our complex soon. The complex is Piccola Italia in Broadacres/kengies. We have been waiting a couple of months now for someone to sign a contract before you can start with the installation. Do you know anything about this? Will it still happen. We have been waiting since December.

 

[Drone 42]

Hi Mr Greencom. According to our body corporate Greencom will be installing fibre in our complex soon. The complex is Piccola Italia in Broadacres/kengies. We have been waiting a couple of months now for someone to sign a contract before you can start with the installation. Do you know anything about this? Will it still happen. We have been waiting since December.

In the end Greencom is not installing anything. It is Metrofibre, greencom is just a ISP that resells Metrofibre. They don't own the fibre. Best is to follow up with Metrofibre.

 

[Gruppo]

Support from Greencom is non-existent. Have had no internet since the 22nd June when I logged a ticket. Their canned one-liner responses contain no information but to blame the layer 2 provider, i.e. Metrofibre. Funny thing is, Metrofibre have been to test the line and all is super.
Phoning the office is a joke. Office hours supposed to be 8-5, but don't call before 8H30 or after 4h30, otherwise you go straight to an electronic operator and voicemail?
Lucky for me my 3 months is nearly up. Certainly wont be paying them.

 

[Vladimort]

Choosing greencom is like a massive gamble. If you're experience issues with them, it will most probably not be resolved judging from what I'm reading on this thread. If you don't have any issues from the start, then your very lucky.
Been with them since March. Had my ticket open (worst download speeds ever) since March too and was never resolved.
I'm paying for a 25Mbit line and I'm only getting like ~8 after 7pm when I actually get to use the internet. Not sure if its some qos issue or something, but they keep on saying "Your link to us is 100%". They cant even tell me how they test it.

Anybody else also experiencing this in Matika Lifestyle Estate? I'm looking at moving over to Firestream in this complex. They any better?

 

[Littlened]

@Vladimort I am with Firestream and they are awesome! I have a 10MB line, but I sometimes get higher speeds. No issues with them at all.

 

[Napalm2880]

Support from Greencom is non-existent. Have had no internet since the 22nd June when I logged a ticket. Their canned one-liner responses contain no information but to blame the layer 2 provider, i.e. Metrofibre. Funny thing is, Metrofibre have been to test the line and all is super.
Phoning the office is a joke. Office hours supposed to be 8-5, but don't call before 8H30 or after 4h30, otherwise you go straight to an electronic operator and voicemail?
Lucky for me my 3 months is nearly up. Certainly wont be paying them.

AVOID this company at all costs. Despite advertising, they DO NOT provide support over weekends. I've logged several tickets with them in the past. The last ticket they responded 3 weeks later asking if they could close the ticket. If you're lucky enough to get through to a support team member, they have ZERO visibility of the network. They also have no systems in place to deal with a large no. of customers e.g. their accounting staff manually e-mail out individual invoices to customers. This is obviously prone to errors, so often I receive no invoice. Their support portal is woefully inadequate and looks like it was made in 1995 in Microsoft Frontpage where you can only indicate what lights on the ONT device are flashing.

Please stop funding these guys. They're a bunch of amateurs pretending to be an ISP. AVOID! AVOID! AVOID!

 

[Vladimort]

@Vladimort I am with Firestream and they are awesome! I have a 10MB line, but I sometimes get higher speeds. No issues with them at all.

Thanks bud! Im gonna give hem a shot! Wish me luck

 

[Stunt]

Hey all, specifically @paulcolmer

So, I live in a complex in Paulshof and have been using Greencom for most of this year. The experience has been pleasant for the most part. Generally few issues, I find the pricing to be very good but their support to be lacking quite a lot. More so lately.

Let me get to that... So for the last 3 weeks my service has been so poor that my 25MBPS/25MBPS Uncapped package that costs me a grand a month has devolved into an almost 8MBPS/8MBPS line that struggles to maintain stability of any kind (random 2000+ ping spikes, connection drops etc.). This is affecting my life in every way as I rely on my internet for my my jobs and my hobbies. Everything really.

Problems are common though, having had internet for the better part of a decade now, I'm well aware of issues arising and having to deal with poor support who can hardly supply reason for faults, not to mention resolution eta's. Over the years things have improved though, mostly due to a bigger pool of competing ISP's and obviously pro-rata packages meaning few client's HAVE to stay, they can leave at their whim for a better experience. I prefer loyalty (but being in a complex leaves you little option at times).

So I have contacted Greencom endlessly for a reason for my poor quality line and just some form of feedback. Bar the odd we'll get back to you, I'm being blatantly ignored. Seriously, I'll put the endless tweets that go unanswered and mails that are ignored here if need be. Not to mention the lack of getting back to my numerous tickets and follow ups via their support system...

Personally, I find them to be the most unresponsive ISP in existence as their handling of issues of any kind are slow, if not without existence.

Metrofibre actually killed their Twitter account instead of getting back to me (and likely numerous others).

Worst ISP ever. @Greencom , anything?

 

[Stride Mother]

Hey all, specifically @paulcolmer

So, I live in a complex in Paulshof and have been using Greencom for most of this year. The experience has been pleasant for the most part. Generally few issues, I find the pricing to be very good but their support to be lacking quite a lot. More so lately.

Let me get to that... So for the last 3 weeks my service has been so poor that my 25MBPS/25MBPS Uncapped package that costs me a grand a month has devolved into an almost 8MBPS/8MBPS line that struggles to maintain stability of any kind (random 2000+ ping spikes, connection drops etc.). This is affecting my life in every way as I rely on my internet for my my jobs and my hobbies. Everything really.

Problems are common though, having had internet for the better part of a decade now, I'm well aware of issues arising and having to deal with poor support who can hardly supply reason for faults, not to mention resolution eta's. Over the years things have improved though, mostly due to a bigger pool of competing ISP's and obviously pro-rata packages meaning few client's HAVE to stay, they can leave at their whim for a better experience. I prefer loyalty (but being in a complex leaves you little option at times).

So I have contacted Greencom endlessly for a reason for my poor quality line and just some form of feedback. Bar the odd we'll get back to you, I'm being blatantly ignored. Seriously, I'll put the endless tweets that go unanswered and mails that are ignored here if need be. Not to mention the lack of getting back to my numerous tickets and follow ups via their support system...

Personally, I find them to be the most unresponsive ISP in existence as their handling of issues of any kind are slow, if not without existence.

Metrofibre actually killed their Twitter account instead of getting back to me (and likely numerous others).

Worst ISP ever. @Greencom , anything?

My guess is that someone at Greencom is related to someone at Metrofibre. Otherwise I have no idea why they are in business together. I mean, Metrofibre isn't the greatest either, but Greencom is the absolute WORST. They have literally no customer service. None. I'm not exaggerating.

 

[JimboBob]

My guess is that someone at Greencom is related to someone at Metrofibre. Otherwise I have no idea why they are in business together. I mean, Metrofibre isn't the greatest either, but Greencom is the absolute WORST. They have literally no customer service. None. I'm not exaggerating.

My understanding is that they are actually the same company. One is the infrastructure and the other is a ISP.

 

[chunk10]

My understanding is that they are actually the same company. One is the infrastructure and the other is a ISP.

Metrofibre is an ISP over their own infrastructure. Not the same company Greencom is a reseller

 

[Drone 42]

Metrofibre is an ISP over their own infrastructure. Not the same company Greencom is a reseller

Metrofibre is a infrastructure provider of Fibre, like Vumatel or DFA. They do however have their own ISP portion that one can subscribe to, like Telkom being a ISP and a infrastructure provider.

Greencom was a re-seller of Metrofibre, and they marketed themselves to complexes as the fibre provider but this is not true, they only re-sell Metrofibre. They use to even run on the Metrofibre ISP portion but now they moved away and they are a ISP on their own.

 

[Stride Mother]

"It gives us great pleasure to announce that Greencom’s current active client base on the Metrofibre Network will be adopted by Cell C!"

From an email received from Greencom this afternoon.

 

[Spruceddingi]

Hi Mr Greencom. According to our body corporate Greencom will be installing fibre in our complex soon. The complex is Piccola Italia in Broadacres/kengies. We have been waiting a couple of months now for someone to sign a contract before you can start with the installation. Do you know anything about this? Will it still happen? We have been waiting since December. Any info would be appreciated.

So you wont believe how long down the line and still no connectivity. in house point have been installed by Edge-telecoms and are supposedly now waiting for DFA. I phoned Edge they were fairly helpful, however the problem doesnt seen to lye with them. and no response from DFA, I have no idea who to contact, or what ISP i could use. I tried cool ideas because Netstream was once involved with the install. Seems like there are far too many fingers in this fibre pie setup. Does anyone have any idea who one can go to to get a fixed answer or realistic date of connectivity?

 

[Corrosive]

So you wont believe how long down the line and still no connectivity. in house point have been installed by Edge-telecoms and are supposedly now waiting for DFA. I phoned Edge they were fairly helpful, however the problem doesnt seen to lye with them. and no response from DFA, I have no idea who to contact, or what ISP i could use. I tried cool ideas because Netstream was once involved with the install. Seems like there are far too many fingers in this fibre pie setup. Does anyone have any idea who one can go to to get a fixed answer or realistic date of connectivity?

Well I am not sure I can point you in the right direction to finding fibre in your area. I can tell you that Greencom seem to have had some major issues with their home fibre in my area (Metrofibre network). They have handed over their clients to Cell C and even that apparently has not gone through so smoothly as I am still in contact a few months later with Cell C to sort out my billing. Cell C thankful seem very understanding and have said they will not hold me to any addition costs that they haven't billed me for yet.

Here is the letter Greencom sent in December about the hand over. Perhaps it is of no interest to you, but I have included the full letter anyway. I would like to finish off by saying that IF Greencom do still offer fibre I would not recommend anyone signs up with them. This is based a few years of past experiences with them and the incomplete handover they did with my account to Cell C.

Dear ****
Since it’s inception, Fibre-to-the-Home has proven to be one of the most dynamic and challenging industries within the telecommunication industry.
Although pioneered by smaller ISP’s and infrastructure providers, the maturing market has seen the larger telecommunications companies enter the fray, as well as consolidation amongst the ISP’s and infrastructure providers.

The general commercialization of FTTH as a readily accessible technology has also resulted in an increasing demand for specialized after-market and over-the-top (OTT) services such as Home Automation, Smart Homes, Video on demand and fully converged voice services. Greencom have always enjoyed a reputation for innovation and it is in the same vein that we have decided to now embark on a new chapter in our story as we re-focus on the newly emerging niche markets developing in the SOHO and SME environment.

To ensure you continue to receive excellent service and have access to the latest and greatest offers in the Fibre space we embarked on an extensive search for the best new home for you.
One service provider stood out head and shoulders above the rest in terms of innovation, customer service and an overall consumer focused approach. It gives us great pleasure to announce that Greencom’s current active client base on the Metrofibre Network will be adopted by Cell C!

Cell C’s C-Fibre brand has grown rapidly to be a dominant and formidable player in the Fibre to the Home space. In addition, Cell C have won multiple awards for customer service.
We at Greencom are confident that you will be well taken care of by the dynamic C-Fibre team at Cell C and trust that you will continue to enjoy your fibre experience.

How will this affect you?
There will be no change to your current service. Cell C will continue to provide you with the same service you are subscribed to, at the same incredible price. You will continue to make payment the same way you have since you subscribed to Greencom and there will be no change to banking details or the way your account is debited each month until further notice.

Support Contact details
During the transition period Greencom will continue to support you on the existing support contact details. The C-Fibre team will communicate new contact details to you in the next week as soon as the systems migration process is complete.
Helpdesk Contact details:
Tel: 0100 105 405
E-mail: support@greencom.co.za

What are the advantages of being part of the Cell C family?
You will have access to:
• Wider distribution and service points
• Larger call centre facility to handle any query you may have
• Extended range of value-added products and services, including Cell C’s newly launched entertainment platform, “black”.

Cell C’s C-Fibre team will be in contact with you shortly to welcome you to its family and share their exciting offers, available exclusively to C-Fibre customers.

We want to thank you for your on-going support. With the world of digital services and entertainment fast expanding, we trust you will continue to enjoy your uncapped, always-on fibre connection.

Kind regards
Colin Roberts
Managing Director