Greencom

Glipsie said:
Got some pretty horrible packet loss tonight. Laptop plugged directly into the CPE, packet loss starts at the first hop (10.0.0.1).
Anyone else?

Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.1.34
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
14/ 100 = 14% |
2 11ms 14/ 100 = 14% 0/ 100 = 0% 10.0.0.1
0/ 100 = 0% |
3 15ms 14/ 100 = 14% 0/ 100 = 0% 196.216.136.1
4/ 100 = 4% |
4 17ms 20/ 100 = 20% 2/ 100 = 2% 196.46.25.166
0/ 100 = 0% |
5 17ms 21/ 100 = 21% 3/ 100 = 3% 72.14.239.117
0/ 100 = 0% |
6 17ms 18/ 100 = 18% 0/ 100 = 0% 8.8.8.8


NZjHvDt.png
Click to expand...

Just ran at work now. Don't have anythig like this at all. Still happening?

Just an updated: 100% packet loss in Workflowy.com
 
Last edited:
I'm still getting some packet loss but not as bad as last night.
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  114 |  114 |    0 |    1 |   19 |    0 |
|                                10.0.0.1 -    0 |  114 |  114 |    0 |   10 |   25 |   15 |
|                           196.216.136.1 -    1 |  114 |  113 |    0 |   13 |   39 |   15 |
|                           196.46.25.166 -    1 |  114 |  113 |    0 |   16 |   38 |   18 |
|                           72.14.239.117 -    2 |  113 |  111 |    0 |   14 |   31 |   16 |
|                                 8.8.8.8 -    1 |  113 |  112 |    0 |   13 |   23 |   16 |
|________________________________________________|______|______|______|______|______|______|
 
Seems to be related to the time of day
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  115 |  115 |    0 |    1 |   31 |    0 |
|                                10.0.0.1 -    5 |  115 |  110 |    0 |   15 |   32 |   16 |
|                           196.216.136.1 -   11 |  115 |  103 |    0 |   19 |   46 |    0 |
|                           196.46.25.166 -    6 |  115 |  109 |    0 |   18 |   39 |    0 |
|                           72.14.239.117 -    7 |  114 |  107 |    0 |   19 |   69 |   16 |
|                                 8.8.8.8 -    6 |  114 |  108 |    5 |   20 |   53 |   23 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( [email protected] )
 
Definitely a congestion problem. 23:46 and no loss:
Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  103 |  103 |    0 |    1 |    9 |    1 |
|                                10.0.0.1 -    0 |  103 |  103 |    0 |    6 |   18 |   12 |
|                           196.216.136.1 -    0 |  102 |  102 |    0 |    9 |   52 |   16 |
|                           196.46.25.166 -    0 |  102 |  102 |    8 |   12 |   35 |   19 |
|                           72.14.239.117 -    0 |  102 |  102 |    0 |   11 |   23 |   11 |
|                                 8.8.8.8 -    0 |  102 |  102 |    8 |   12 |   25 |   10 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( [email protected] )
 
It boggles my mind why anyone would choose Greencom as their service provider. They provide no service, have no support desk and have little to no regard for post-sales service. I have been with Firestream since October and they are unbelievably slick, jump whenever I need them and proactively contact me if they identify anything out of the ordinary. Their network performance is fantastic and has given me no cause for concern as it easily meets my requirements in terms of gaming and streaming.

I also did a cost comparison between Greencom and FireStream this morning. Services appear identical (uncapped + unshaped) so it seems to be a like-for-like comparison.

Greencom Firestream
10Mbps R684 R579
25Mbps R997,50 R799
50Mbps R1350 R999
100Mbps R2000 R1299

So massively cheaper are Firestream. Personally I believe you would be off your rocker to be with anyone other than them. 2 cents worth.
Have a cracker of a day folks.
 
stemple said:
It boggles my mind why anyone would choose Greencom as their service provider. They provide no service, have no support desk and have little to no regard for post-sales service. I have been with Firestream since October and they are unbelievably slick, jump whenever I need them and proactively contact me if they identify anything out of the ordinary. Their network performance is fantastic and has given me no cause for concern as it easily meets my requirements in terms of gaming and streaming.

I also did a cost comparison between Greencom and FireStream this morning. Services appear identical (uncapped + unshaped) so it seems to be a like-for-like comparison.

Greencom Firestream
10Mbps R684 R579
25Mbps R997,50 R799
50Mbps R1350 R999
100Mbps R2000 R1299

So massively cheaper are Firestream. Personally I believe you would be off your rocker to be with anyone other than them. 2 cents worth.
Have a cracker of a day folks.
Click to expand...

Nice first post :)
 
stemple said:
It boggles my mind why anyone would choose Greencom as their service provider. They provide no service, have no support desk and have little to no regard for post-sales service. I have been with Firestream since October and they are unbelievably slick, jump whenever I need them and proactively contact me if they identify anything out of the ordinary. Their network performance is fantastic and has given me no cause for concern as it easily meets my requirements in terms of gaming and streaming.

I also did a cost comparison between Greencom and FireStream this morning. Services appear identical (uncapped + unshaped) so it seems to be a like-for-like comparison.

Greencom Firestream
10Mbps R684 R579
25Mbps R997,50 R799
50Mbps R1350 R999
100Mbps R2000 R1299

So massively cheaper are Firestream. Personally I believe you would be off your rocker to be with anyone other than them. 2 cents worth.
Have a cracker of a day folks.
Click to expand...

+1000
 
I'm patiently waiting for Firestream to become an ISP in my estate. I don't have anything good to say about Greencom.
 
Probably the same problem I'm reporting. Run WinMTR or PingPlotter for a bit to see if you are dropping packets.

Here's the network over the last 20ish hours:
ymHjZrR.png
 
Got an email from greencom saying they will check with metro fibre as to the issue. At the moment my netflix is at 240p. Wife just turns it off - mass of individual pixels was giving her motion sickness
 
Must say, i am with Firestream and can't complain. Greencom took a month to respond to my request... I already had my fibre from firestream by then.

The service at Firestream is good and i average about 30meg on my 25meg line :-)
 
4cer said:
Must say, i am with Firestream and can't complain. Greencom took a month to respond to my request... I already had my fibre from firestream by then.

The service at Firestream is good and i average about 30meg on my 25meg line :-)
Click to expand...

Shhh, dont tell everyone.....just now firestream will be ovverloaded! :D
 
Please note that we are aware of the technical issues being experienced and have escalated this to Metrofibre Networx as the problem exists on the core network . We are advised that they are busy working on the issue and expect to have resolution by today.
 
Not to mention the connection dropping every 15 minutes ... I'm trying to be patient but when its a premium service and I can't even watch Twitch or Netflix in SD what is even the point?
 
It's up **** creek again today. I think that's my cue to move on. Really not in the mood to call Greencom to get them to do their jobs.
 
KillerBOB said:
It's up **** creek again today. I think that's my cue to move on. Really not in the mood to call Greencom to get them to do their jobs.
Click to expand...

Restart your CPE.
Looks like a change was made at 8:12. The second hop no longer replies to ICMP and I am yet to drop a single packet!
 
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