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Same here
International latency was a little slow during the peak time last night (Sunday 6pm-9pm).
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GWISA=SCREAMER
- Thread starter rebel998
- Start date
Same here
International latency was a little slow during the peak time last night (Sunday 6pm-9pm).
I have read every single post in this treat, and decided that I need to post here to get some possible answers to my questions about Screamer and their service. The poster Howzit may be answering, but anyone else that knows the answers, please help.
I am trying to contact Screamer on their 0860 scream number (0860 727326 ) and get the standard "number not in use" message.
3 Days ago I wrote an email to their sales department, with some pre-sales questions, and still no answer on that as well.
If Howzit still reads and reply here, I would appreciate some sort of contact, as none of the tel numbers on the screamer website is working, and I need to make a decision to join screamer, because the area where I want to relocate my business, has no ADSL.
This is in short what I want to know:
1. The wireless broadband do have latency problems, how can you assure me that yours do not have latency problems, and we can recon on a constant connection that is not dropping, same like fibre optic, and especially to our overseas servers?
2. As we do streaming to our overseas servers, the connection must be at least 512, we are streaming at a constant 56 kbps upstream, but also do regular internet work, and skype calls etc while we are streaming, therefor it is important to not have any dips in speed, because of poor connections and latency.
3. How do you connect to overseas from the wireless application of the client to your network, from your network to overseas, hopefully not via sattelite? (latency again)
4. On your website, your quoted prices are extremely expensive, and does not compare well at all with fixed line adsl. Currently, we are using a 512 Telkom line costing only R 289.00 per month, and each gig we are using, costing only R 54.00 per gig. Can you better this, as this prices include VAT and this is all we pay, no other costs.
5. Is it possible for your clients to configure screamer wireless system router not to use gigs from your company, in other words, a client only pays for the connection monthly, but can use gigs from any other service provider of their choice. This question is asked for incase you can not better number 4 above.
6. Your network Data centre is situated in Centurion, what about power failures, is there a backup?
Please let us know your answers asap.
I am trying to contact Screamer on their 0860 scream number (0860 727326 ) and get the standard "number not in use" message.
3 Days ago I wrote an email to their sales department, with some pre-sales questions, and still no answer on that as well.
If Howzit still reads and reply here, I would appreciate some sort of contact, as none of the tel numbers on the screamer website is working, and I need to make a decision to join screamer, because the area where I want to relocate my business, has no ADSL.
This is in short what I want to know:
1. The wireless broadband do have latency problems, how can you assure me that yours do not have latency problems, and we can recon on a constant connection that is not dropping, same like fibre optic, and especially to our overseas servers?
2. As we do streaming to our overseas servers, the connection must be at least 512, we are streaming at a constant 56 kbps upstream, but also do regular internet work, and skype calls etc while we are streaming, therefor it is important to not have any dips in speed, because of poor connections and latency.
3. How do you connect to overseas from the wireless application of the client to your network, from your network to overseas, hopefully not via sattelite? (latency again)
4. On your website, your quoted prices are extremely expensive, and does not compare well at all with fixed line adsl. Currently, we are using a 512 Telkom line costing only R 289.00 per month, and each gig we are using, costing only R 54.00 per gig. Can you better this, as this prices include VAT and this is all we pay, no other costs.
5. Is it possible for your clients to configure screamer wireless system router not to use gigs from your company, in other words, a client only pays for the connection monthly, but can use gigs from any other service provider of their choice. This question is asked for incase you can not better number 4 above.
6. Your network Data centre is situated in Centurion, what about power failures, is there a backup?
Please let us know your answers asap.
Rocket-Boy
Honorary Master
- Joined
- Jul 31, 2007
- Messages
- 10,199
Kraai, I dont mean to sound negative buuuuut:
1. The wireless broadband do have latency problems, how can you assure me that yours do not have latency problems, and we can recon on a constant connection that is not dropping, same like fibre optic, and especially to our overseas servers?
A. Lol, no silly head, this is wireless and it cannot compare to a wired connection.
Look they are not going to let you use another ISP for your bandwidth and they are probably not going to enter into a SLA with you in regards to latency and uptime. What were you using to connect before? ADSL? your only other opton for a stable connection if you dont have that is Diginet(hugely expensive) or 3G with HSUPA(not as stable)
1. The wireless broadband do have latency problems, how can you assure me that yours do not have latency problems, and we can recon on a constant connection that is not dropping, same like fibre optic, and especially to our overseas servers?
A. Lol, no silly head, this is wireless and it cannot compare to a wired connection.
Look they are not going to let you use another ISP for your bandwidth and they are probably not going to enter into a SLA with you in regards to latency and uptime. What were you using to connect before? ADSL? your only other opton for a stable connection if you dont have that is Diginet(hugely expensive) or 3G with HSUPA(not as stable)
- Joined
- Sep 9, 2007
- Messages
- 439
Hi there
I got your PM and have replied. I have tested our numbers and they are all working??
Anyway lets see if we can help you.
I got your PM and have replied. I have tested our numbers and they are all working??
Anyway lets see if we can help you.
Thanks for reply, yes, I do know that latency is a problem, but as explained to howzit, it is mainly to the oversea servers where I wanted to know, how do they connect, because via sattelite to overseas is no good for my needs.
I am a bandwidth eater, and 3G is out of the question for me, too expensive. I am on ADSL currently, shaped, on a 512 line, and that is very stable for my needs, I just want something similar in a wireless, if possible, with more or less same cost. Hope this makes sense to everyone?
Thanks, maybe my phone does not like your numbers, or maybe I have your number wrong?
They connect into the Telkom backhaul i.e. submarine cable for international traffic. However I do occassionally experience very high international latency (checked with pings, traces and my client programmes) around 7-10pm in the evenings.
buffalobill
Senior Member
- Joined
- Jun 20, 2004
- Messages
- 844
This is about par for the course. You can expect the same level of service if you have technical problems. And yes, I'm still cynical about their ability to run a customer-orientated business. Of course, in your case, you may have no choice.
Last night I was getting pings to www.google.com of approx 1500ms between 9pm and 10:30 pm. Dropped to the usual 250ms after that. It is either that (a) Telkom can't handle the volume at that time; or (b) Screamer have not procured enough bandwidth to handle the volume at peak times.
This only used to be an issue on Sunday evenings (most not all) but I now see it occuring during the week as well. Screamer do not believe that the issue is with them ....
Harrismith Gateway broken since November 08
My poor connection :
Ping results
google.fr: 50% packet loss Avg 769ms
Harrismith gateway: 21% packet loss avg 10ms
HRS-Main-1: 3% packet loss avg 8ms
Oliviershoek pass (my tower): 1% packet loss avg 6ms
How much of the packet loss can be attributed to poor signal? - I am 19km from the tower. I have the Zerowire panel -
Surely if I can ping the tower then poor signal is a poor excuse. I bet that with the Grid antenae they want to sell me I will still get 20% packet loss on the Harrismith server which has been in bad condition since November last year.
I have done the same test from other peoples houses and its always the same result. 20% packet loss on the harrismith gateway 10.1.120.1 and 1 or 2 % on other parts of the network. The Harrismith gateway stops repling to pings for 2 seconds at a time. Its too busy or something. I have frequently reported this problem and seen no response from screamer. Other than offer me a grid antenae.
A grid antenae at my house is not going to fix a faulty gateway in harrismith. When you fix that then I will buy the antenae.
I have just pinged your harrismith gateway for 200 seconds there were 5 gaps of 2 seconds each when your gateway went to sleep. I cant download a simple 5 mb file from Mozilla. It stops every time after about 2 mb.
Download speed from Mozilla is 3 kB /s -useless - I get more speed out of a dial up connection.
Now I have wasted a whole morning trying to download a file let me dial up so I can get it in 5 minutes!!!
My poor connection :
Ping results
google.fr: 50% packet loss Avg 769ms
Harrismith gateway: 21% packet loss avg 10ms
HRS-Main-1: 3% packet loss avg 8ms
Oliviershoek pass (my tower): 1% packet loss avg 6ms
How much of the packet loss can be attributed to poor signal? - I am 19km from the tower. I have the Zerowire panel -
Surely if I can ping the tower then poor signal is a poor excuse. I bet that with the Grid antenae they want to sell me I will still get 20% packet loss on the Harrismith server which has been in bad condition since November last year.
I have done the same test from other peoples houses and its always the same result. 20% packet loss on the harrismith gateway 10.1.120.1 and 1 or 2 % on other parts of the network. The Harrismith gateway stops repling to pings for 2 seconds at a time. Its too busy or something. I have frequently reported this problem and seen no response from screamer. Other than offer me a grid antenae.
A grid antenae at my house is not going to fix a faulty gateway in harrismith. When you fix that then I will buy the antenae.
I have just pinged your harrismith gateway for 200 seconds there were 5 gaps of 2 seconds each when your gateway went to sleep. I cant download a simple 5 mb file from Mozilla. It stops every time after about 2 mb.
Download speed from Mozilla is 3 kB /s -useless - I get more speed out of a dial up connection.
Now I have wasted a whole morning trying to download a file let me dial up so I can get it in 5 minutes!!!
I had one long ago and was told (by GWI/Screamer) the company who supplied these to GWI/Screamer went under and that all of them were being replaced???/
If Screamer is going to enforce a cap and indeed charge for usage above one's cap why can they not provide a utillity for monitoring one's usage?
If I use a freeware utillity such as Bitmeter, can I use my readings, should a dispute over BW usage arise?
What's the legal angle on this?
If I use a freeware utillity such as Bitmeter, can I use my readings, should a dispute over BW usage arise?
What's the legal angle on this?
buffalobill
Senior Member
- Joined
- Jun 20, 2004
- Messages
- 844
I guess you'd have to prove the validity of your claim (and so would they). Hardly worth it for a couple of hundred Rands, though.If Screamer is going to enforce a cap and indeed charge for usage above one's cap why can they not provide a utillity for monitoring one's usage?
If I use a freeware utillity such as Bitmeter, can I use my readings, should a dispute over BW usage arise?
What's the legal angle on this?
The monitor was promised a year-and-half ago. Another one broken.
Why should they NOT have this feature available?
I have about six machines on my home network at some times. It sure would be a lot easier to just go to their site and see my total usage once off. Instead, I have to install a BW monitor on each machine and regularly add all the totals up and calculate my total usage.
Surely a centralised system would be more reliable than any freeware program?
I have about six machines on my home network at some times. It sure would be a lot easier to just go to their site and see my total usage once off. Instead, I have to install a BW monitor on each machine and regularly add all the totals up and calculate my total usage.
Surely a centralised system would be more reliable than any freeware program?
Isn't it obvious? It is the same reason why Vodacom/MTN don't send you an SMS when you've depleted you're monthly free minutes - they can charge you additionally for any out of bundle usage.
But they do send you an sms when you've reached 80%. But you can monitor your BW usage with the adapter and it is acurate.
But they do send you an sms when you've reached 80%. But you can monitor your BW usage with the adapter and it is acurate.
You mean on data contracts? Or voice packages?
I've got MTN for both and never received any SMS for either. How do you activate it.
Agree on the data connection GUI as BW monitor though. Just wished it could reset the usage stats automatically each month. And have history...
I use the Vodafone connect GUI and it resets each month. Its acurate only if you don't change sims or anything as that throws out the whole thing.
I'm not sure how you activate the sms thing but call the helpdesk, they'll be able to help you.