My setup is the following:
Primary decoder HD PVR connected via HDMI cable to a 50” Samsung Plasma
Secondary decoder HD PVR 2P connected via HDMI cable to Sony Amp and from the Amp via HDMI cable to a Sinotec 47” FHD LCD.
The 2 decoders are separated by a wall between the main bedroom and lounge and connected together by the heartbeat cable (RF Out on Primary, RF In on secondary) as well as 2 other cables that run through a hole in the wall from the splitter in the lounge to Satellite 1 and 2 respectively on the back of the HD PVR 2P.
I’m having a number of issues with my HD PVR 2P and it started about 2 months ago. Prior to that I’ve had about 8 months of relatively trouble free viewing on the HD PVR 2P. I would be watching tv and unexpectedly it would lose the heartbeat. It appeared to be completely random and for the most part I suspect it is. I would get a “waiting for communication from primary decoder error message E143-4”.
The only way to resolve this issue is to phone the call centre and have the extra view connection reset/resent.
Then about 10 days ago it happened again but this time all the processes tried with the call centre did not resolve the waiting for communication from primary decoder error message.
I think it’s also pertinent at this stage to point out that the failures seem to occur when I am viewing recorded or recording a channel, IOW when the secondary decoder is running under a bit of stress. I tried to playback recorded footage off the devices internal hardrive and I get the following error message, Error smart card message E102-29....
This morning I took both HD PVR and HD PVR 2P through to MC Randburg for testing.
It took them a while but they got the decoders to work and I went home and re-connected everything up but alas “waiting for communication from primary decoder error message E143-04”.
So called the helpdesk and ran through a multitude of settings only for the problem to persist. The help desk suggested it may be installation related.
I went to the local hardware and bought some coaxial cable and f connectors, got home made a new heart beat cable, called the call centre, had the extra view connection resent/reset and it worked... for about 20 minutes... I tried recording footage and 1st I got the yellowed out box signifying a failed recording but after a reboot the decoder recorded. While playing back the recorded footage the “waiting for communication from primary decoder error message returned’ as did the E102-29 error message when trying to view the recorded footage.
Further to this under information central in the hardware status menu it’s displaying next to smart card: error.
Signal strength is 98% and 100% respectively on both Tuner 1 and Tuner 2.
Extra view settings as per primary decoder:
Primary smart card active
RF in
TV 1
on
on
Transmitting heartbeat
Extra view settings as per secondary decoder:
Ready but inactive
RF Out
TV 2
on
on
communication status remains blank
I’m seriously fed up with this rubbish!! My issues with the HD PVR are well documented on the DSTV forum.
Please advise