Help determining reason for packet loss

Dismer

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Dec 10, 2012
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Hi, in a bit of a pickle here :confused:

When playing games (League of legends and DOTA 2 is the most obvious) I'm getting random instances where my character doesn't move, anything I used/cast is used suddenly when it goes fine again.

Seems to be a lot of packet loss in the logs but none on a ping test running at the same time, so I'm guessing it is UDP.

Have been speaking to my ISP for the last 4 months regarding this, but nothing has changed.
They said it is a congested exchange causing the issues and Telkom said there is nothing wrong.

Seems to be happening randomly, but more around 3pm till 10-11pm

Is there a way for me to pinpoint the problem as the ISP says one thing and Telkom another?

ISP said it's the router, got a new one, no change.
ISP said it's the line filter, removed it, no change, got new one, no change.
Replaced all network cable with new CAT 6, still the same.
Tested right where the Telkom line comes into the house, same problems (I wish I did this before replacing the cable though)

I was starting to think it might be something wrong with IS but I'm guessing there would have been a lot more posts if it was.

:confused:

Tracing route to google.co.za [216.58.223.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 75 ms 70 ms 124 ms cdsl1-rba-vl2360-ipc.ip.isnet.net [196.38.73.134]
4 55 ms 52 ms 46 ms cdsl1-rba-vl2360.ip.isnet.net [196.38.73.133]
5 70 ms 78 ms 80 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
6 97 ms 102 ms 101 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]
7 85 ms 82 ms 84 ms 196.26.0.130
8 47 ms 46 ms 48 ms 72.14.205.16
9 48 ms 52 ms 47 ms 72.14.239.129
10 50 ms 48 ms 47 ms jnb01s08-in-f35.1e100.net [216.58.223.35]

Trace complete.

:sick:


Tracing route to 155.239.255.250 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 40 ms 40 ms 40 ms 155.239.255.250

Trace complete.

Any help will be appreciated.
 
I still have some I sent to the ISP :

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 472 | 472 | 0 | 0 | 0 | 0 |
| 155.239.255.250 - 0 | 472 | 472 | 35 | 36 | 73 | 37 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 63 | 63 | 0 | 0 | 0 | 0 |
| 155.239.255.250 - 0 | 63 | 63 | 36 | 38 | 78 | 36 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 86 | 86 | 0 | 0 | 0 | 0 |
| 155.239.255.250 - 0 | 86 | 86 | 35 | 37 | 79 | 36 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

mybroadband.co.za.jpg
 
Last edited:
Test with a free 1GB account many ISPs offer and see if the problem is present on all of them as well. If the problem goes away then it's the ISP.
 
traceroute-07.jpg

Hi Dismer. I know this is not gonna help, but the IP address 216.58.223.35 is in Mountain View, California USA. Not far from San Francisco.
 
Last edited:
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