Intermittent packet loss

I've logged several packet loss issues, intermittent disconnections (which is still happening right now) with ClearAccess as the FNO for over a year now in JHB, provided proof of packetloss to Cool Ideas support, they tried their best to help but ClearAccess say there is no issues. Tried ethernet cable and routers. Hope your issue gets resolved.

Edit: this took 15 seconds after pressing post reply to actually post. Lmao
 
Lukitz said:
I've logged several packet loss issues, intermittent disconnections (which is still happening right now) with ClearAccess as the FNO for over a year now in JHB, provided proof of packetloss to Cool Ideas support, they tried their best to help but ClearAccess say there is no issues. Tried ethernet cable and routers. Hope your issue gets resolved.

Edit: this took 15 seconds after pressing post reply to actually post. Lmao
Click to expand...
After being with Clear Access as my FNO for years, I know exactly what you mean. And what's frustrating is that you have to go through days of testing and back-and-forth emails before they start believing that it's not your router that's at fault, but the network. But they never could completely "fix" my packet loss. It always comes back eventually ><.
 
Lukitz said:
I've logged several packet loss issues, intermittent disconnections (which is still happening right now) with ClearAccess as the FNO for over a year now in JHB, provided proof of packetloss to Cool Ideas support, they tried their best to help but ClearAccess say there is no issues. Tried ethernet cable and routers. Hope your issue gets resolved.

Edit: this took 15 seconds after pressing post reply to actually post. Lmao
Click to expand...
Rather escalate that to myself, please PM me those tickets.
 
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