Debbie
Banned
My next endeavour against Telkom:
Today I went to a local Telkom ‘customer care’ branch to ask for a refund for all the times in the past 7 months that Telkom has illegally disconnected my line whilst I was on Infinitecall (former R7 call plan). I also asked for a refund for the 83 times Telkom has dropped my internet call after having been connected for only a few seconds.
I was passed through a series of people, and was continually told that the reason for my continual disconnections is because of either a) my modem; or b) my ISP.
Having failed to resolve my complaint at the local customer branch, I was passed on to the regional supervisor late this afternoon. Tomorrow he will let me know if Telkom will be crediting my account with the money they have illegally charged me in the past 7 months.
If Telkom does not credit my account, the terms of my contract with them state that I have the right to be given the phone number of the CEO’s office. (Yes, this is in the Telkom contract – see section 10 – it took me 7 months to get this contract, which Telkom denied even existed!!!!)
If my compliant is not resolved by the CEO’s office, I then have a right, as per my Telkom contract, to request that the matter be referred to arbitration with or without legal representation. I expect Telkom will continue to deny liability, in which case I will take this to arbitration. I am preparing for this event as of tonight.
I need to collect evidence that indicates that Telkom is responsible for these illegal disconnections of calls on Infinitecall. Therefore, I request help from anyone who has had similar problems with their Infinitecall service, or problems with having to dial into the internet several times before the connection doesn’t drop.
If you would like to help me in this matter, PLEASE EMAIL ME THE NAME OF YOUR SERVICE PROVIDER, AND IF POSSIBLE, THE MAKE AND MODEL OF YOUR MODEM. You can do this anonymously if you like. If you do happen to send me your name, then it will remain known only to me.
I intend to prove that these disconnections occur across every ISP and almost every modem type. This is why I want to build up a list of ISPs and modem types – to show that it is not the ISP nor the modem’s fault, but rather Telkom’s poor network condition, or Telkom deliberately disconnecting people.
PLEASE HELP IN THE CONSUMER FIGHT AGAINST TELKOM’S ILLEGAL PRACTICES!!! If this goes to arbitration, it will be a win for the consumer who will be able to cite my example in their own attempts to claim back from Telkom's illegal charges!
Debbie2
[email protected]
Today I went to a local Telkom ‘customer care’ branch to ask for a refund for all the times in the past 7 months that Telkom has illegally disconnected my line whilst I was on Infinitecall (former R7 call plan). I also asked for a refund for the 83 times Telkom has dropped my internet call after having been connected for only a few seconds.
I was passed through a series of people, and was continually told that the reason for my continual disconnections is because of either a) my modem; or b) my ISP.
Having failed to resolve my complaint at the local customer branch, I was passed on to the regional supervisor late this afternoon. Tomorrow he will let me know if Telkom will be crediting my account with the money they have illegally charged me in the past 7 months.
If Telkom does not credit my account, the terms of my contract with them state that I have the right to be given the phone number of the CEO’s office. (Yes, this is in the Telkom contract – see section 10 – it took me 7 months to get this contract, which Telkom denied even existed!!!!)
If my compliant is not resolved by the CEO’s office, I then have a right, as per my Telkom contract, to request that the matter be referred to arbitration with or without legal representation. I expect Telkom will continue to deny liability, in which case I will take this to arbitration. I am preparing for this event as of tonight.
I need to collect evidence that indicates that Telkom is responsible for these illegal disconnections of calls on Infinitecall. Therefore, I request help from anyone who has had similar problems with their Infinitecall service, or problems with having to dial into the internet several times before the connection doesn’t drop.
If you would like to help me in this matter, PLEASE EMAIL ME THE NAME OF YOUR SERVICE PROVIDER, AND IF POSSIBLE, THE MAKE AND MODEL OF YOUR MODEM. You can do this anonymously if you like. If you do happen to send me your name, then it will remain known only to me.
I intend to prove that these disconnections occur across every ISP and almost every modem type. This is why I want to build up a list of ISPs and modem types – to show that it is not the ISP nor the modem’s fault, but rather Telkom’s poor network condition, or Telkom deliberately disconnecting people.
PLEASE HELP IN THE CONSUMER FIGHT AGAINST TELKOM’S ILLEGAL PRACTICES!!! If this goes to arbitration, it will be a win for the consumer who will be able to cite my example in their own attempts to claim back from Telkom's illegal charges!
Debbie2
[email protected]
.