help with Telkom Router issue

[Sibr7609]

Hi
I desperately need help with my Telkom Router issue. Telkom have closed my support call 6 times without resolving my issue.
basically from the router interface I can see the adsl line but i am unable to connect(see Error below). The telkom call centre tell me that there is no issue on the line and that they can see my router and that it has sync.
I'm going around in Circles and can't take being asked the same questions over and over again. my best so far is because I'm a mac user its the mac that is causing the problem and i should go buy a windows PC...
I have tried a different Router and get the same error.

here is the log, please see if you can help. I have googled this issue and it seems to be common but none of the solutions that I have found work.

Thanks a mill
Si


2002:9:8:12:0
2002:9:8:12:0
2002:9:8:12:0
2002:9:8:12:0 ----------------------------------------------------------------
2002:9:8:12:0
2002:9:8:12:0 ----------------------------------------------------------------
2002:9:8:12:0
2002:9:8:12:0 AP Power Level = 1
2002:9:8:12:0
2002:9:8:12:0 Regulatory Domain = ETSI
2002:9:8:12:0
2002:9:8:12:0 Channel=11
2002:9:8:12:0
2002:9:8:12:0 ----------------------------------------------------------------
2002:9:8:12:0
2002:9:8:12:0 FW Watchdog is Enabled
2002:9:8:12:0
2002:9:8:12:0 Start function
2002:9:8:12:0
2002:9:8:12:0 if=wlan0, event=1
2002:9:8:12:0 Bridge Interface Added: wlan0
2002:9:8:12:1 pppd 2.4.1 started by root, uid 0
2002:9:8:12:1 tr069: Delayed FE start.
2002:9:8:12:1 tr069: Delayed Device Info First use Date set
2002:9:8:12:1 No valid connection.
2002:9:8:12:1 PPPoE Exit Status = 1
2002:9:8:12:1 del_iptable_rules : ppp_name not intact
2002:9:8:12:1 PPPoE Send a Interface Delete Event Below
2002:9:8:12:1 System Call Error
2002:9:8:12:1 Couldn't get channel number: Transport endpoint is not connected
2002:9:8:12:1 Doing disconnect
2002:9:8:12:1 pppd 2.4.1 started by root, uid 0