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Question of the Day: What's the most interesting small town you've visited in South Africa?
Ongoing problem despite numerous promises from various CEO's that this would be addressed.
Clearly there is no 'will' to effect change for the positive, so why the hell do they even bother.
I suppose that mediocrity is something TELKOM as a company strive for, just never quite getting there.
Heaven forbid we ask for average service levels as consumers.
I suppose being protected by government allows one to sit back and just do nothing.
Clearly there is no 'will' to effect change for the positive, so why the hell do they even bother.
I suppose that mediocrity is something TELKOM as a company strive for, just never quite getting there.
Heaven forbid we ask for average service levels as consumers.
I suppose being protected by government allows one to sit back and just do nothing.
LazyLion
King of de Jungle
To be fair, sometimes it does work efficiently. I have had several experiences where the response has been quick and efficient. But the horror stories do seem to carry on. 
I'm sorry, I did not experiance any of this type of service. Dare I say, it was pretty good. I also used the callback option and 20 or so minutes later they called back, normally I don't answer numbers I do not know at night, so I almost did not answer it.
All this near 11pm.
All this near 11pm.
The_Unbeliever
Honorary Master
Helldesk, not helpdesk 
I do hope that Altech wins the court case, and can start to self-provision - this will be a major boost to the economy.
I do hope that Altech wins the court case, and can start to self-provision - this will be a major boost to the economy.
[OUPA]MrNutz
Expert Member
longest i ever had to hold before the callback option was 2hours 16min.
now with the callback - 1hour 44min.
brilliant improvement imho
now with the callback - 1hour 44min.
brilliant improvement imho
medicnick83
Paramedic
To be fair, sometimes it does work efficiently. I have had several experiences where the response has been quick and efficient. But the horror stories do seem to carry on.
I have to agree here as well, I've never really had issues with them, I guess it also helps when they are talking to someone who knows what they are doing.
If they ask you a technical question and can answer it... it helps.
eltherza
Expert Member
Same here. What do people expect though? The dumb procedure of "is your router on? can you see the lights? unplug and plug it back on, enter your password correctly, whats the number of the dsl line" has to be said, which wastes a good 10mins of everyones time.
Don't be sorry, be happy.
P
Picard
Guest
I think the call-back option only works during office hours. I called them quite often these last few weeks. I have never gotten a reponse in under an hour.
stoke
Honorary Master
3 minutes is an acceptable level.
Nuff said.
Nuff said.
i once used the call back and got them back to me in about 25 min iirc. but agreed that even that is unacceptable. at least it's a toll free number unlike the multichoice one where on a number of occassions i've waited for over 5 minutes before putting the phone down.
a3dm86
Well-Known Member
telkom, telkom, what k@k service.
its easy to set up a router, takes 5min, but the problem lies when you need your username and password, i don't know why they don't want to give it to you in the store with the damn router!
i've had to call em four times before and later on will be the fifth.
1 for myself, on a friday coupla months back, stayed on the line for 60min, then tried again, second time i waited 40min.
2 for my cousin,also coupla months ago, waited 30 min, turned out her line was faulty.
3 for my neighbour, last week, waited 30 min, had a brilliant assistant pick up the phone though, really knew his sh*t, his name was sherwin!
4 for another cousin, last night, at 8pm, after waiting an hour the guy tells me "can't access info, phone tomorrow" what a dumbass.
make sure you have a cordless handset, so you could do other things while waiting
its easy to set up a router, takes 5min, but the problem lies when you need your username and password, i don't know why they don't want to give it to you in the store with the damn router!
i've had to call em four times before and later on will be the fifth.
1 for myself, on a friday coupla months back, stayed on the line for 60min, then tried again, second time i waited 40min.
2 for my cousin,also coupla months ago, waited 30 min, turned out her line was faulty.
3 for my neighbour, last week, waited 30 min, had a brilliant assistant pick up the phone though, really knew his sh*t, his name was sherwin!
4 for another cousin, last night, at 8pm, after waiting an hour the guy tells me "can't access info, phone tomorrow" what a dumbass.
make sure you have a cordless handset, so you could do other things while waiting
alt21
Senior Member
Telkom has one ADSL Call Centre and only 75 (could b 175, my mind doesn't work all that good no more) odd ppl working there with 420000 ADSL lines to look after.
I have never had good service from Telkom and have never held for less than 40min to log a fault with the ADSL Call Centre.
I have never had good service from Telkom and have never held for less than 40min to log a fault with the ADSL Call Centre.
Fortunately i only had to phone them on one occasion since getting telkom ADSL...it took them about 30 minutes to answer. I remember because i was watching episodes of "The Office" and i was almost halfway through the second episode when they eventually answered. Ridiculous if you ask me.