Home Connecta Flexi

[Swa]

I tried *147#,1,2 and just get two offers, one the 4GB and the other I can't remember. I got more offers once but it was the standard web offers and not the 50+50GB one. *147#,2 gives me more offers but here the 40+40GB costs R299 if I remember correctly. So none of the offers you are getting.

I believe this started when I lost the 60+60GB. I don't see how the SIM can be responsible but I do know Cell C has previously mucked up profiles where it just stops working and believe this is something similar. It's usually easier to just buy a new sim so will see when my bundle runs out as Cell C themselves are usually unable to fix such problems.

I looked at other options and the Telkom ones are usually quite attractive. I don't like MTN much as you have to use specific routers and can't use it in another device. The issue is they are all in the region of R200-300. Same as Cell C but with Cell C I can use it over 2 or sometimes 3 months. If I go with the same allocation elsewhere it usually costs well over R100 putting me back to square one.

I'm tired of always having the run around and scrambling for something good because they can't give us consistency. I'll see how my finances go and perhaps get Vumatel for R449 sometime next year.

 

[Cell_C]

Hi Swa,

Thank you for contacting us.

Please note that our Home Connecta Flexi offers vary from time to time, as they do not remain the same. However, we do currently have the 60+60GB option available. You can visit our website at https://www.cellc.co.za/cellc/home-connecta-flexi# for more information.

Alternatively, please provide us with your Cell C number and specify the offer you're interested in, and we’ll gladly check its availability and assist you further.

Thank you,
Cell C | GM

 

[Swa]

Hi Swa,

Thank you for contacting us.

Please note that our Home Connecta Flexi offers vary from time to time, as they do not remain the same. However, we do currently have the 60+60GB option available. You can visit our website at https://www.cellc.co.za/cellc/home-connecta-flexi# for more information.

Alternatively, please provide us with your Cell C number and specify the offer you're interested in, and we’ll gladly check its availability and assist you further.

Thank you,
Cell C | GM

That is the major problem, there is no planning possible. But the variation seems to be per minute so I see a bundle and after recharging it's no longer there or I have to try multiple times. The 120GB bundle hasn't been available to me for months or I seem to miss it every time and it's also not available on the web. I'll get a new sim and see if this changes.

The web design is also inconsistent with one part taking you to where you can only buy bundles with card and the other only with airtime. The rebranding didn't make this better and these should have been merged where you can choose which method to use.

I see they did fix one thing now, the expiry date shown is that of the earliest expiring bundle and not the latest any more.

 

[Cell_C]

Hi,

Thank you for sharing your feedback. We understand your frustration, and we sincerely apologize for the unpleasant experience.

In addition to using our website, we recommend exploring the Cell C App to purchase the required bundles. The app provides a convenient and seamless experience for bundle purchases.

Should you encounter any further issues or have any questions, please don’t hesitate to reach out. We’re here to assist!

Thank you,

Cell C | GM

 

[Jake45]

I tried *147#,1,2 and just get two offers, one the 4GB and the other I can't remember. I got more offers once but it was the standard web offers and not the 50+50GB one. *147#,2 gives me more offers but here the 40+40GB costs R299 if I remember correctly. So none of the offers you are getting.

Very pleased to see that the Cell C Rep has contacted you. Maybe they can assist you with a SIM swap if they can't sort out the problem. I have spent thousands over the last 3 years on that 100GB bundle which thankfully always seems to be available to me.

The Telkom 80+80GB is starting to look very attractive for an extra R20 per month !

These are the offers that are available to me using the app.

 

[susefan]

Hello Swa,

Thank you for reaching out.

Please give us your Axxess account number sop that our Escalations Team can have a look at your account, and then contact you with feedback.

A bot!

 

[Swa]

Very pleased to see that the Cell C Rep has contacted you. Maybe they can assist you with a SIM swap if they can't sort out the problem. I have spent thousands over the last 3 years on that 100GB bundle which thankfully always seems to be available to me.

The Telkom 80+80GB is starting to look very attractive for an extra R20 per month !

These are the offers that are available to me using the app.

View attachment 1767375View attachment 1767377

Yeah luckily it's easy getting a sim from Checkers. The app gives me the same as the web so I think that's just standard and not the issue. At least it has the integration where you can purchase with airtime or card. It's USSD where the issue lies and I wish they'd just fix it and not keep changing things and also have the same offers across platforms.

 

[Jake45]

Yeah luckily it's easy getting a sim from Checkers. The app gives me the same as the web so I think that's just standard and not the issue. At least it has the integration where you can purchase with airtime or card. It's USSD where the issue lies and I wish they'd just fix it and not keep changing things and also have the same offers across platforms.

Let us know how things work out for you. I used to get a 50+50GB 30 day offer for R199 which was available for a few minutes around midnight up until recently. I thought that this had been replaced with the 50+50GB 14 day offer for R209 but now I'm not sure ! I will try to look for it again !

 

[joshuatree]

Biggest 30 day package seems 80GB for R259.

What I see in the app.

Disappointing.

 

[Swa]

Biggest 30 day package seems 80GB for R259.

What I see in the app.

Disappointing.

Yeah that seems to be the standard now. The 120GB was a game changer and made it even cheaper than most fixed offers.

 

[joshuatree]

Yeah that seems to be the standard now. The 120GB was a game changer and made it even cheaper than most fixed offers.

Telkom SIM Month -to - Month

120GB+120GB @ R269

Big Deal - in the catalogue.

 

[Jake45]

Telkom SIM Month -to - Month

120GB+120GB @ R269

Very decent deal from Telkom. I wish they would offer something like this to their prepaid customers as well. I am trying to avoid signing up for a contract with Telkom!

 

[Swa]

Telkom SIM Month -to - Month

120GB+120GB @ R269

Big Deal - in the catalogue.

Not bad. The problem with these deals are they always want to you to pay more or get less. With Cell C you could split it over 2-3 months paying less than R150 for 60GB. No other provider could match that either charging over R200 at the time or providing less than 60GB. I could also buy it with vouchers.

For this deal I would be paying more than I currently do and most of it would go to waste.

 

[BCR]

Very decent deal from Telkom. I wish they would offer something like this to their prepaid customers as well. I am trying to avoid signing up for a contract with Telkom!

To me, this just shows how screwed up Telkom's prepaid pricing is.

Telkom 1TB (R899) vs Axxess (sold obo Telkom) 2TB (R795).

The 2 products aren't 100% like-for-like, because when Telkom's ends you obviously don't need to keep paying, but Axxess require 30 days notice, so another full month.

Still, I know which I'd take if in the market for either.

 

[Swa]

Newest terms and conditions
"The Home Connecta Flexi bundles will be available as a promotion from 27 March 2021 until 28 February 2026"

 

[Jake45]

Newest terms and conditions
"The Home Connecta Flexi bundles will be available as a promotion from 27 March 2021 until 28 February 2026"

Yes I did see that. I wasn't sure if that was added recently or had always been there? It will be very sad news to many customers if they are now winding down the HCF bundles. I thankfully recently switched to the Cool Ideas 10Mbps/Vodacom 5G service for R199pm. The last time I checked the price of the 50+50GB HCF bundle had unfortunately increased by R60 to R269 !

 

[ajax]

last time I checked the price of the 50+50GB HCF bundle had unfortunately increased by R60 to R269 !

There's currently an in-store promo. The 50+50 is R229.

 

[Sselmrah]

There's currently an in-store promo. The 50+50 is R229.

I really wish they would just put this on their website/app

 

[Swa]

I really wish they would just put this on their website/app

In store means you can't use airtime so no fees/commissions to include. We should just move away from this model and sell everything directly so we can get cheaper services.

 

[Swa]