How BitCo throttle your connection?

Awad

Active Member
Joined
Sep 4, 2012
Messages
44
I am paying for 2MB connection but I am not allowed to consume my bandwidth. Some how if I consume my 2MB completely BitCo throttle my connection rest of the day.

speedtest.gif

bandwidth.gif
 

BitCo

BitCo representative
Company Rep
Joined
Sep 21, 2012
Messages
504
I am paying for 2MB connection but I am not allowed to consume my bandwidth. Some how if I consume my 2MB completely BitCo throttle my connection rest of the day.

View attachment 298476

View attachment 298478

Hi Awad,

your Graph and usage is correct and complies with our FUP as detailed on our web site and in our Terms and conditions applicable to our home broadband product.

if you use 100% of your line capacity for 1 hour you will reach the FUP and remain under the FUP until such time as you stop the high amount of usage on your link.

Once you stop this usage after 1 hour your link will recover and your full speed is available again.

If you would like to run large unattended downloads i would suggest upgrading your line speed or doing this through the night to ensure it does not impact your internet experience.

Mike
 

Awad

Active Member
Joined
Sep 4, 2012
Messages
44
How will you justify your FUP?

Hi Awad,

Yes correct if you keep your usage at 100% you will remain under the FUP, as per my previous post.

Mike

Hi Mike,

Thanks for your reply.

Q: How will you justify your FUP continue after no use between 4h00 to 10h00 and you were still throttling my connection?

If I upgrade my connection from 2Mbps to 5Mbps then it mean I will only allow to use 2.5Mbps because of your FUP/QoS as graph proved that I have 2Mbps connection and I am only allowed to use 1Mbps.
 
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