How Seacom can apologise

Pixual said:
FFS, some of the members of this forum are insanely dense. Did any of you actually pass high school? I am not blaming the ISP's for the problem. I am SUGGESTING that they should be putting pressure on their suppliers to compensate their customers for the inconvenience caused by this fiasco. One possible solution would be to allow any unused bandwidth that was paid for to roll over to the next month. Doing that will help repair the damaged image that I am sure IS/Seacom are blushing about right now. It won't cost them anything. They will not lose revenue by offering this small token, but by ignoring it all they're doing is throwing salt on the wound.

Is that so hard for you all to understand? Do you have to resort to ad hominem attacks when somebody has an opinion that differs from your own?
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:wtf: Thats rich.

Protip: If you ever get to shout at the seacom CEO then you might wanna skip the part about bandwidth rolling over....mainly because bandwidth can roll over about as much as Killadoob is the jamaican prez.
 
Pixual said:
Non of you get it, do you? Why not pull your heads out of your UNIX books and learn something about marketing and the concept that "customer is king".

As for electricity cuts... do you think that if we had more than one supplier of electricity in this country we would be this far up the creek without any paddles?

BTW, I chose Axxess because they were offering a cheap product. I have no idea about redundancy on their system, but I do have an idea about what they can do if they want to see any more of my money.
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Cash is King.

If the customer is willing to pay cash for your service, pretend he's king. If he insists that you give him more service, and is not willing to pay more, let someone else serve him.

I'm sure there's some service level agreement in place, but I have no idea what it is.
 
Pixual said:
Nothing, but since you seem intent on steering the topic in your own direction I thought I'd steer it somewhere else.
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Where did i steer it? Maybe you don't like someone telling you the truth or not thinking the same way you do but i doubt you would do very well on a debate team :D.
 
The least they could do is to allow unused bandwidth to rollover to May.
 
Pixual said:
It's not really acceptable for a provider of any service to stop providing the service they are being paid for and not compensate their customers.

So, as a means of recompense, surely Seacom should only charge 50% of their usual rate for wholesale bandwidth for the month of May? ISP's who have been reselling this bandwidth should then pass on the savings to those clients who have been adversely affected in the form of either doubling their cap for May, or halving their monthly subscription for uncapped accounts.

What do you think? Is that fair?
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No its no fair, they made alternate plans to prevent loss of connectivity. Its part of life, things will happen that are not in their control. On one hand everyone loves the change that seacom has made to SA in terms of bandwidth pricing but on the other they want to burn them at the stake when there is some degradation due to them fixing a problem.
 
No man, I'm not suggesting that they be burned at the stake at all. I'm just pissed off that something I paid for is not being delivered. I really don't care about SLA's or how much Seacom has done for the industry - I just feel that to breed customer goodwill they should be doing something more than what they are doing right now.

It will cost them nothing if they allow the Axxess-lite customers (or any other affected parties) unused bandwidth to roll over to next month.

Why is that concept of goodwill so hard for some posters here to comprehend?
 
Please exlpain how something you have paid for is not being delivered?... you have paid for x GBs of traffic from your ISP and you can still do x GBs through that ISP.. therefore they are providing you with the service you have paid for.
 
Pixual said:
Why is that concept of goodwill so hard for some posters here to comprehend?
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Good will, hmmm maybe cheap uncapped is all the goodwill we need buddie. There will be bumps in the road but we are very grateful we no longer have to get through a month with our 5gb accounts costing 200 rand.

Good will should be a 2 way street :D. They brought us cheap internet now we will repay the favour by being patient and waiting for the problem to be resolved without whining like little brats :D
 
Goodwill ey?
As was mentioned before Im sure you are ready to hop ship as soon as you are inconvenienced and not getting something back for free.
Its a typical SA attitude to want something for nothing because you feel you have been wronged. The ISP's may have recourse with Seacom due to SLA's and if they are getting money back on it they should pass some of that saving on to their clients for sure.
The fact is that 90% of the time you dont have an SLA with your ISP and its normally a "best effort" service meaning that they try keep you online all the time, but if it fails then you cant really get upset with them.
If you dont like those terms you could always get a proper SLA with your ISP but then be prepared to pay a whole bunch extra for that peace of mind.
 
I still have over 3 gigs that I was planning on using this week for some video and image delivery. There's no way it can be used up if the speeds are being limited to less than dial up. I'll have to buy it again. Nice...
 
Local isn't limited in the slightest..

You're flogging a dead horse... if you want guaranteed international bandwidth.. be prepared to pay extra for it.
 
Pixual said:
I still have over 3 gigs that I was planning on using this week for some video and image delivery. There's no way it can be used up if the speeds are being limited to less than dial up. I'll have to buy it again. Nice...
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You can do the 3GB in a single day on a 384K line. If the Seacom line is active just for the 30th you should easily be able to pull your files without any issue.

There are packages available that would allow you to roll over bandwidth. If you have not made use of such a package, it is hardly the ISP's fault.

You're not paying for guaranteed bandwidth, so you're basically begging for it.
 
Pixual said:
The line is back. My files are a-coming. Thank you all for your heartfelt commentary.
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You are welcome, and thank you for making us us laugh, shake our heads in disbelief, and for adding new meaning to the phrase "OMG, LOL, WAP, STFU". Hope you enjoy your "video and image delivery". (I guess that means "downloading").

Just curious, Pixual: what is your ethnicity? ;)
:p
:D
 
Pixual said:
No man, I'm not suggesting that they be burned at the stake at all. I'm just pissed off that something I paid for is not being delivered. I really don't care about SLA's or how much Seacom has done for the industry - I just feel that to breed customer goodwill they should be doing something more than what they are doing right now.

It will cost them nothing if they allow the Axxess-lite customers (or any other affected parties) unused bandwidth to roll over to next month.

Why is that concept of goodwill so hard for some posters here to comprehend?
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I know the issue has been resolved, but I wanted to chirp in.

This reminds me of a client who wanted to sue us yesterday cause they pay R60pm for ADSL, but move R13million rand's worth of goods through their warehouse (his words, not mine) I told him to go ahead.

The point that too many ppl in this country (I'm sure it happens elsewhere as well, not sure) miss is that ADSL is NOT a guaranteed service. It's a best effort service. If you don't like it, pay more for a guaranteed service with SLA's, which doesn't use only one route and doesn't get abused by lurkers and leechers. On the point of Pixual's issue, your ISP actually provided you with service throughout this whole time. You can surf any, and every active local site there is. Are you going to demand your money back from your ISP, or even Seacom when a certain website (let's say http://www.downloads.com) if offline? OR when your power has been cut, or your PC stolen (in both cases you won't be able to use up your cheap 6GB bandwidth)

All our IS hosted servers and diginet clients have been 100% online through this whole process. If I'm not prepared to pay R12K for decent diginet line and my ADSL is off, then it's my own fault for not taking something with guaranteed uptime, not my ISP's. They have many different services and it's up to me to choose which I want to use, or can afford. ADSL is, probably always will be a best effort service. Even in the USA
 
Pixual said:
I'm a Durbanite which makes me way, way superior to you. ;)
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That's weird, because I was born and raised in Durban - so how does that make you superior?
And YOU complain about ad-hominem attacks??
Haha, you have again succeeded in providing us with entertainment (again). Keep up the good work, and say hi to everyone in Chatsworth from me.
 
plazma said:
That's weird, because I was born and raised in Durban - so how does that make you superior?
And YOU complain about ad-hominem attacks??
Haha, you have again succeeded in providing us with entertainment (again). Keep up the good work, and say hi to everyone in Chatsworth from me.
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Might make your stomach (and arse) superior, but that's about it ;)
 
Once again the concept of dry humour fails. Funny though that it always seems to fail with plazma.

Softdux: this whole "best effort service" thing only seems to have materialised from ISP's during the cable break. I seem to recall when signing up for my 6 gigs of data from Axxess that they were going to be supplying me with unshaped INTERNATIONAL bandwidth. I didn't read anything about it being local only. All I have been suggesting (if you care to read the title of the thread) is that there is an easy way for the suppliers to apologise to the consumers. But it seems that the suppliers are not interested in developing the relationship with the customer beyond pointing to some obscured terms and conditions.

I suggest you do a Marketing 101 course. It might teach you a little about that irritating little entity called "the customer" and the role he plays in feeding you.
 
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