How Seacom can apologise

Pixual

Pixual

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It's not really acceptable for a provider of any service to stop providing the service they are being paid for and not compensate their customers.

So, as a means of recompense, surely Seacom should only charge 50% of their usual rate for wholesale bandwidth for the month of May? ISP's who have been reselling this bandwidth should then pass on the savings to those clients who have been adversely affected in the form of either doubling their cap for May, or halving their monthly subscription for uncapped accounts.

What do you think? Is that fair?
 
It would be great but I don't think it is fair. If the service is repaired by Friday it means that users were affected for less than 7 days so 15 days worth of compensation would actually be enriching the user.

The only time I would expect some sort of compensation from my ISP is if they received compensation themselves. Are they insured for this sort of thing?

Further to this they cannot really be held liable unless the problem was caused by negligence on their behalf.
 
I wonder what the agreement is for this bandwidth on SAT3 at this present time. I am sure IS is having to pay some kinda top dollar for this.
 
Why do people insist on calling this a Seacom problem?

This failure has NOTHING to do with the Seacom cable, and is on the Sea-Me-We4 cable.
 
Doubt that's ever going to happen.. But if it did, it would be phenomenal!
 
ToxicBunny said:
Why do people insist on calling this a Seacom problem?

This failure has NOTHING to do with the Seacom cable, and is on the Sea-Me-We4 cable.
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Single point of failure. Seacom could have foreseen this issue when, in 2008, the exact same thing cut off most of the middle-east and asia from "the world" and had to be rerouted through slow connections etc...
 
Without a doubt...

But this "failure" is not Seacom's.. its Sea-Me-We4.
 
Why do our service providers not offer us a proper solution? they have access to all cables!!! AXXESSS & CO!!! why are the affected people not on the other networks SAT-3 or SAT until this is sorted????? I did not pay for seacom I paid for a service!!
 
So who's fault is it? Who needs to carry the can?

I expect that there are a LOT of unhappy people (myself included) who need to be asking some serious questions of their service providers. As far as I am concerned "no service = no money". I vote with my wallet.
 
Then vote with your wallet and pay for guaranteed international service.... Its not cheap btw.
 
erasma said:
Why do our service providers not offer us a proper solution? they have access to all cables!!! AXXESSS & CO!!! why are the affected people not on the other networks SAT-3 or SAT until this is sorted????? I did not pay for seacom I paid for a service!!
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With SAT-3 redundancy, you will have to poep far more than R30/GB. That is why we can now only pay R5 - R30 per GB for uncapped access. ;)
 
Why should anyone be compensated for this break? If you want guaranteed bandwidth cough up and pay.
ADSL has never ever been a guaranteed service. If any idiot that wants to run a companies business using ADSL feels that they should have service then tough ****. Use a proper service for a business (i.e. dedicated point to point line. Oh sorry you are too cheap to do this?) not a crappy best effort service.

Although having said that, even MTN Business (our bandwidth supplier) has indicated that our international bandwidth is under strain.
 
djrwb said:
Why should anyone be compensated for this break? If you want guaranteed bandwidth cough up and pay.
ADSL has never ever been a guaranteed service. If any idiot that wants to run a companies business using ADSL feels that they should have service then tough ****. Use a proper service for a business (i.e. dedicated point to point line. Oh sorry you are too cheap to do this?) not a crappy best effort service.

Although having said that, even MTN Business (our bandwidth supplier) has indicated that our international bandwidth is under strain.
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I guess you must work at an ISP.

Why are there so many jerks posting insulting commentary to this forum? Are we on usenet here?

If I pay somebody R114 to supply me with 6 gigs of data in a month, I expect to get 6 gigs of data. I don't care where they get it from or how they deliver it to me. If they fail to deliver their product to me then I have a legitimate grievance and I expect to be compensated.
 
djrwb said:
If any idiot that wants to run a companies business using ADSL feels that they should have service then tough ****. Use a proper service for a business (i.e. dedicated point to point line. Oh sorry you are too cheap to do this?) not a crappy best effort service
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Yeah, that's the spirit. Screw small business. Screw the sole props out there. Everyone just bugger off and leave it to the big businesses! :rolleyes:
 
this is found on Axxess' CCP:

Convert your account to SAIX to get connected until the end of April!
As per latest update from Seacom, Extended Emergency Maintenance on the Seacom cable is still underway with no confirmed repair time, however, estimated time to repair is Friday 30th April. As such, Axxess management have agreed to to the following:

If you have internet access with an account that ends with "@axxess.co.za" you can convert your account to use the SAT3 cable.

You can do this in two ways :
1. Create a ticket via the control panel with the title "Convert to SAT3" and stating what account you need converted.
2. Send a mail to [email protected] with Subject "Convert to SAT3" and stating what account you need converted

VERY IMPORTANT
This conversion does require a slight username change from the normal "[email protected]" to "[email protected]" (Note the added ".s").
Your account will be disconnected as soon as the conversion takes place. You will have to change the username on your router just by adding the ".s" to the username.
This account username will go back on the 1st May to the normal "[email protected]" without the added ".s". So you will need to change your username on the router again.

We have also subsidised our SAIX Unshaped accounts, making the price R59 until the end of April, so this is also an option for those who have the @axxess-semi accounts.

If you need any assistance, please contact our Support Centre @ 0861 300 900
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I'm sorry, but that is unacceptable. What about @axxess-lite accounts? Why must I pay AGAIN for data that I haven't used? I bought 6 gigs shortly after their announcement and I haven't even been able to use 50% of that.

At the very least I expect my unused data to roll over into the new month if they are unable to provide me with my unshaped data, as per their advertising. Right now I can't do any P2P and I can't watch any online video. I think I am going to cancel this account before the end of the month and they charge me another R114 for data that I can't use until this stupid cable is fixed.
 
I don't really care about what documents they have in existence to protect themselves. I am a paying customer and if they want to retain my custom they better start treating me with a bit of respect. I don't see any respect coming from them right now and that is just not right.
 
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