how to cancel mweb uncapped

semaphore said:
I cancelled with them and moved to axxess express+ service is WAY better, and because im not there during the day the throttling once the threshold has been reached is no issue.
Click to expand...

+ 1! (3 other ISP's deliver higher caps and no throttling, with client service you can actually rely on)
 
gregmcc said:
-1

Mweb rocks - I have no problems with them.
Click to expand...

Yeah -- there is a thread somewhere here where people report downloadeding almost half a terabyte per month on MWeb 4mbps lines.
 
Last edited:
AeroVPS said:
You can simply cancel over the phone, just like you ordered. :)
Click to expand...

ok, i have had enough. So if i call them on Monday i can cancel and just pay for what i have used? Cause there is no way i am paying R500 odd a month for 12-23kbs on a 4 meg line
 
zorko said:
ok, i have had enough. So if i call them on Monday i can cancel and just pay for what i have used? Cause there is no way i am paying R500 odd a month for 12-23kbs on a 4 meg line
Click to expand...


Hi zorko


Would you mind sending me our details I would like one of our specialists to have a look at this for you.



Kind Regards
MWEB Operations
 
Ermm...

That's just awful... MWEB operations pretending that this isn't a hugescale problem for everyone with 4mb lines?...

That really is awful, and it isn't gonna shut anybody up about the terrible speeds we're facing... =/
 
darxx said:
Ermm...

That's just awful... MWEB operations pretending that this isn't a hugescale problem for everyone with 4mb lines?...

That really is awful, and it isn't gonna shut anybody up about the terrible speeds we're facing... =/
Click to expand...


Hi darxx


The reason for doing this is that there are customers on 4mb lines that are getting great speeds.
All we trying to do is establish why some customers get great speeds and others don’t. As you can agree there are many factors that can influence speed.


Kind Regards
MWEB Operations
 
MWEB Operations said:
Hi darxx


The reason for doing this is that there are customers on 4mb lines that are getting great speeds.
All we trying to do is establish why some customers get great speeds and others don’t. As you can agree there are many factors that can influence speed.


Kind Regards
MWEB Operations
Click to expand...

Agreed, I can validate this comment as my MWEB 4mb line always performs very well. I am getting 440KB/s at the moment.
 
bradz said:
Agreed, I can validate this comment as my MWEB 4mb line always performs very well. I am getting 440KB/s at the moment.
Click to expand...


Hi bradz


Thank you for the support and great feedback.


Regards
MWEB Operations
 
nasa said:
For me, I would rather stick with a larger, experienced and more stable ISP for obvious reasons.
Click to expand...

Uh, other than Telkom (who don't offer uncapped), can you specify exactly which ISPs you consider to be larger, more experienced and more stable?
 
Just did a D/L test now.

Newshost 13kbs

Torrent 57kbs

all on a 4 meg line, but the speeds are very inconsistent dipping and raising at times going to 0kbs
 
zorko said:
Just did a D/L test now.

Newshost 13kbs

Torrent 57kbs

all on a 4 meg line, but the speeds are very inconsistent dipping and raising at times going to 0kbs
Click to expand...


Hi zorko


I have received your PM and I will have a specialist look into this for you.


Kind Regards
MWEB Operations
 
Ah. Sorry Mweb opz..

Just seeing too many shotty moves from the isp's sides these days, and it is really starting to bother me.

With all the recent events like seacom initiation and all that, people just really expected huge change is all, and here most of us are getting slapped with giant speed drops, which i guess mweb can legally account for in all their disclaimers and all, but that doesnt change the fact that it's dam annoying and makes me wanna move to a different area just so i can try out iburst. I'm just getting desperate with unreliable, innefficient, and awfully throttled internet that we pay 1000% of international dsl rates for, and then also most of the time we have to deal with awful customer services at the same time?...

You see why i would be on edge right?.. These problems are all so ridiculous... =/
 
And also bradz, i am curious, are you on capped or uncapped 4mb?
 
darxx said:
Ah. Sorry Mweb opz..

Just seeing too many shotty moves from the isp's sides these days, and it is really starting to bother me.

With all the recent events like seacom initiation and all that, people just really expected huge change is all, and here most of us are getting slapped with giant speed drops, which i guess mweb can legally account for in all their disclaimers and all, but that doesnt change the fact that it's dam annoying and makes me wanna move to a different area just so i can try out iburst. I'm just getting desperate with unreliable, innefficient, and awfully throttled internet that we pay 1000% of international dsl rates for, and then also most of the time we have to deal with awful customer services at the same time?...

You see why i would be on edge right?.. These problems are all so ridiculous... =/
Click to expand...

Hi darxx



Please PM your details and I will have this look into for you.
We do not throttle any of our customers, there is shaping on our shaped products but no throttling.




Kind Regards
MWEB Operations
 
Ok thank you kindly. Sorry for being so blunt tonight. =/
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X