I signed up for the uncapped Telkom LTE promotion and received the B315 router and external antenna last week Tuesday. The sim was activated within a few hours and I had an uninterrupted LTE-connection (just using the bunny ears) that night, both on my laptop and Samsung phone. My download history shows about 1.3GB for that day.
The next day (and ever since) I have been unable to connect to the internet at all. The router doesn't show LTE speed anymore, it shows either the blue 3G or green 2G light, but I'm still unable to connect to the internet (with any of my devices).
If I take out the simcard from the router and pop it back in, I'll see the LTE light for about 10 to 20 seconds when I switch it on again (during which time the internet works), then it switches to blue (internet disconnects) and eventually to green, where it then remains.
I have logged multiple calls with Telkom and have tried the following steps to no avail:
- resetting the router (both reboot and factory reset)
- changing the APN from "internet" to "TelkomInternet" (different call center agents have different opinions as to what the APN settings should be)
- performed a sim-swop at a Telkom store
- checked that the sim is successfully RICA'd and activated
- manually connected the Poynting antenna - it makes no difference
- upgraded the firmware
- popped the sim into a phone to see if it connects (it doesn't work - no mobile data when I try this)
I have requested a technician to visit my house, but this process can apparently take 7 to 10 working days. I'm trying to launch a business from home, so I'm pretty desperate to get my internet up and running as soon as possible.
Have any of you encountered something like this or have advice of what other solutions I should try?