Apothys
New Member
I think @sajunky is right actually.
I am in a similar situation so I'll give a few notes that might help. This is if you force the 4G connection and either get no connection or such a weak signal that your speed is painful. (I have had both of these)
- An external antenna (Poynting or otherwise) doesn't magically give you a good signal if plugged in. a) It can give you a worse signal if it's more directional. They need to be set up right, usually on the roof. Telkom were including that install with the package originally, not sure if they still are? The sooner you can get that antenna set up the better b) Sometimes the router doesn't recognise it and you have to change the Antenna setting from "Auto" to "External". What you can do until the proper install is try the antenna and point it out every window and slowly change direction, at the same time as monitoring the signal from the router & waiting for it to update. This is after forcing 4G of course. You are trying to maximise your signal because it helps your internet speed. For reference, if I can get RSRP as high as -110 and RSRQ to -13 then I can get 1-2 Mbps download. For most people these would be dire, but it's that or nothing for me at the moment.
- You can also try the same experiment with both the internal and bunny ear antennas by setting the relevant antenna setting & moving the router around your house, particularly near windows. Unlike most others, I've seen a better signal on the bunny ears when I'm really struggling to get a signal.
- I bought a Poynting (XPOL-0010) for about R500 which helped me. But I did still have to hunt around massively for the signal.
Thanks everyone for helping. Forcing 4G and manually selecting antennae settings cleared up the issue. My LTE signal is on one out of five bars, which is why it's constantly trying 3G/2G fallback. I've roamed around (and on top of) my house with the Poynting antenna, but it looks like I'll need to wait for someone to install it properly.
At least I have internet connectivity now - much appreciated!
PS: if anyone receives conflicting APN advice from Telkom's call centers in future - the default APN setting of "internet" on the B315 modem shipped with the uncapped Telkom LTE package works just fine, no need to change it to "TelkomInternet".
