Hulu and Afrihost

thorza

New Member
Joined
Oct 2, 2013
Messages
8
Hi Guys

I hope you can help. I have Netflix and Hulu plus with Unotelly. I am using a Samsung blueray player and WD tvplus to stream to tv. both media players are connected via ethernet cables. I was with Mweb and have now joined Afrihost based upon the reviews got here. My account is a 4mbs uncapped and I have reduced my streaming to sd650kbs for Hulu Plus. Challenge I got is that since I moved to afrihost I cannot watch Hulu on my media players. it pause for buffering every 30 seconds. Two responses I got from Afrihost was one a straight we do not support Hulu and second was more helpful requesting that I run a traceroute to Hulu. What I am not sure about is does the hulu.com site I access from my computer the same as the one used by the media players(Devices vs on-line)?
Also has anyone else had this problem with Afrihost and how did they resolve it.

Thank you in advance for the assistance tips.
 

techead

Honorary Master
Joined
Apr 11, 2008
Messages
12,126
They do not support Hulu? What their network cannot support online video services? *** man.

Afrihost is your problem.

Get a pre-paid account from another ISP (not Axxess) and your problem will go away. If it doesnt, I will eat my words.
 

zamedic

Well-Known Member
Joined
Feb 27, 2010
Messages
321
I have exactly the same problem, with the same setup, 4mb Afrihost... Netflix works 100% - HULU buffers ALOT.
 

AfriGuy

Afrihost
Staff member
Company Rep
Joined
Jun 12, 2013
Messages
13,765
Hi Thorza

Sorry that you're getting mixed answers here :(
Officially, we can't support Hulu due to it's country restrictions and the methods used to stream from the site. Saying this though, doesn't mean we can't try our best though!

If you've posted a traceroute to our Support team please paste it here again, we'll take a look at where the slow downs are possibly coming in.
 

P3wP3w

Well-Known Member
Joined
Sep 21, 2009
Messages
192
Afrihost and Netflix is a hit and miss experience. I got told the same thing they can't help since it's not supported blah blah. Like what Techead says try another ISP that uses IS, I'v heard Mweb runs it much better.
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
16,563
They do not support Hulu? What their network cannot support online video services? *** man.

Afrihost is your problem.

Get a pre-paid account from another ISP (not Axxess) and your problem will go away. If it doesnt, I will eat my words.
We have several clients using Hulu and Netflix with no issues. While they generally use external DNS services, they still have an excellent experience :)
 

Necuno

Court Jester
Joined
Sep 27, 2005
Messages
58,567
They do not support Hulu? What their network cannot support online video services? *** man.

Afrihost is your problem.

Get a pre-paid account from another ISP (not Axxess) and your problem will go away. If it doesnt, I will eat my words.
No issues here with hulu and my afrihost business, perhaps your DNS/VPN is ***.
 

whatwhat

Executive Member
Joined
Jun 1, 2009
Messages
5,923
Apple TV streaming is crap though for iTunes trailers and videos on business uncapped.
 

@udiS3

Senior Member
Joined
Feb 4, 2008
Messages
503
Get a 1) Prepaid ADSL account (WebAfrica) & 2) an eleDNS trial account.

And using combinations with your existing AfriHost & UnoTelly accounts should enable you
to troubleshoot where the fault originates.
 

TomasW

Well-Known Member
Joined
Oct 30, 2009
Messages
288
Which DNS service do you guys use for hulu and what sever you guys connect to? Local or US or UK?

I currently use UnoTelly with the CPT server.
 

AfriGuy

Afrihost
Staff member
Company Rep
Joined
Jun 12, 2013
Messages
13,765
Apple TV streaming is crap though for iTunes trailers and videos on business uncapped.
This shouldn't be the case at all :(
Have you only picked this up recently or is it an on-going issue?
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
16,563
Last 2 weeks only, when the rest of the load issues for normal uncapped started.
It could be that the performance issues are related, it's really impossible to tell while the network is under strain. But what we can do is find a solution that works for now, while we deal with the demand issues on the network :(

Drop me a PM, let's see what I can do for you
 

thorza

New Member
Joined
Oct 2, 2013
Messages
8
Hi Afriguy

Let me see what they come back with.

For interest sake here is the traceroute

traceroute: Warning: www.hulu.com has multiple addresses; using 173.208.224.3
traceroute to ec2-usa.unostructure.com (173.208.224.3), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 6.345 ms 1.590 ms 2.774 ms
2 -esr-lo.mtnbusiness.co.za (xxx.xxx.xxx.xxx) 9.235 ms 9.015 ms 10.647 ms
3 ipc-recieve-tb-2a.mtnbusiness.net (41.181.54.86) 12.979 ms 10.178 ms 10.171 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 33.524 ms 137.003 ms 29.522 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 11.295 ms 10.837 ms 10.601 ms
6 196.44.31.106 (196.44.31.106) 14.032 ms 11.847 ms 10.351 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 187.106 ms 188.718 ms 186.115 ms
8 ls-pr-1.uk--ls-cr-1.uk-a.mtn.net (209.212.111.83) 156.116 ms 155.459 ms 155.464 ms
9 40gigabitethernet1-1.core1.lon1.he.net (195.66.224.21) 157.545 ms 159.251 ms 155.741 ms
10 10gigabitethernet10-4.core1.nyc4.he.net (72.52.92.241) 254.228 ms 276.821 ms 307.082 ms
11 100gigabitethernet7-2.core1.chi1.he.net (184.105.223.161) 306.886 ms 408.803 ms 308.830 ms
12 10gigabitethernet1-1.core1.mci1.he.net (72.52.92.2) 306.955 ms 318.484 ms 306.584 ms
13 10gigabitethernet1-1.core1.mci2.he.net (184.105.213.2) 618.657 ms 339.882 ms 307.706 ms
14 wholesale-internet-inc.10gigabitethernet1-3.core1.mci2.he.net (216.66.78.90) 408.671 ms * 442.118 ms
15 69.30.209.138 (69.30.209.138) 308.018 ms 306.179 ms 305.863 ms
16 192.187.107.3 (192.187.107.3) 307.813 ms 288.393 ms 306.684 ms
17 173.208.224.3 (173.208.224.3) 307.193 ms 428.284 ms 512.481 ms
 

buyeye

Expert Member
Joined
Nov 28, 2010
Messages
4,813
I can also confirm that hulu works just fine for me even over wifi.
 

AfriMan

Afrihost Representative
Company Rep
Joined
May 24, 2012
Messages
16,563
Hi Afriguy

Let me see what they come back with.

For interest sake here is the traceroute

traceroute: Warning: www.hulu.com has multiple addresses; using 173.208.224.3
traceroute to ec2-usa.unostructure.com (173.208.224.3), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 6.345 ms 1.590 ms 2.774 ms
2 -esr-lo.mtnbusiness.co.za (xxx.xxx.xxx.xxx) 9.235 ms 9.015 ms 10.647 ms
3 ipc-recieve-tb-2a.mtnbusiness.net (41.181.54.86) 12.979 ms 10.178 ms 10.171 ms
4 tb-dca-2.za--qux-a.za.mtnbusiness.net (41.181.184.28) 33.524 ms 137.003 ms 29.522 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 11.295 ms 10.837 ms 10.601 ms
6 196.44.31.106 (196.44.31.106) 14.032 ms 11.847 ms 10.351 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 187.106 ms 188.718 ms 186.115 ms
8 ls-pr-1.uk--ls-cr-1.uk-a.mtn.net (209.212.111.83) 156.116 ms 155.459 ms 155.464 ms
9 40gigabitethernet1-1.core1.lon1.he.net (195.66.224.21) 157.545 ms 159.251 ms 155.741 ms
10 10gigabitethernet10-4.core1.nyc4.he.net (72.52.92.241) 254.228 ms 276.821 ms 307.082 ms
11 100gigabitethernet7-2.core1.chi1.he.net (184.105.223.161) 306.886 ms 408.803 ms 308.830 ms
12 10gigabitethernet1-1.core1.mci1.he.net (72.52.92.2) 306.955 ms 318.484 ms 306.584 ms
13 10gigabitethernet1-1.core1.mci2.he.net (184.105.213.2) 618.657 ms 339.882 ms 307.706 ms
14 wholesale-internet-inc.10gigabitethernet1-3.core1.mci2.he.net (216.66.78.90) 408.671 ms * 442.118 ms
15 69.30.209.138 (69.30.209.138) 308.018 ms 306.179 ms 305.863 ms
16 192.187.107.3 (192.187.107.3) 307.813 ms 288.393 ms 306.684 ms
17 173.208.224.3 (173.208.224.3) 307.193 ms 428.284 ms 512.481 ms
Something is odd here. I see inconsistent pings here and there, even to your router. 6ms to your router is strange, not terrible, but of concern. Anything else going on on your local network?
 

Chevron

Serial breaker of phones
Joined
Oct 2, 2007
Messages
25,904
Hi Thorza

Sorry that you're getting mixed answers here :(
Officially, we can't support Hulu due to it's country restrictions and the methods used to stream from the site. Saying this though, doesn't mean we can't try our best though!
No offence dude, but to say you don't support an internet service, whatever it is is just wrong.

Obviously there's a routing issue somewhere with some link that is at capacity.

You guys need to look at the issue.
 
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