I am BACK!!!!

S

Shaun Green

iBurst Representative
Joined
Feb 14, 2005
Messages
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Location
Johannesburg
Shaun Green here guys & gals.

Missed you all. Will be assisting on the forum again with your queries.

Nice to be back.......

Current issues. - It appears that one of our ustream providers are having a problem with an international link. We are pressing hard for a solution to this problem.

Keep the faith



Shaun Green
 
Shaun Green said:
................. Will be assisting on the forum again with your queries. Shaun Green
Click to expand...

On What!
I have a small medical problem. Viagra does not work for me , my doctor says it's because I am to active already, I do not think so! What can I do?

Edit. Oh sorry, wrong forum I think. Anyway any advise will do so thanks for the service!
 
Hi Shaun_Green

Excellent news and welcome back.

BTW: Are you guys still at the SABC or have you moved yet?

Regards,

RPM
 
Shaun Green said:
Shaun Green here guys & gals.

Missed you all. Will be assisting on the forum again with your queries.

Nice to be back.......

Current issues. - It appears that one of our ustream providers are having a problem with an international link. We are pressing hard for a solution to this problem.

Keep the faith



Shaun Green
Click to expand...


Hey IBurst might actually be worth it again! Welcome back Shaun, your contribution to this community deserves multiple awards!
 
Hi Shaun.
Great to have you back!!!
IB still looking good in Durbs - mostly!!

I have noticed a significant increase in packet loss(international) for about the last month. This appears to be on the "uplink" side of things. The reason why i am guessing its upload is upload speed has deteriorated from about 300kbps to about 60kbps. Skype upload is having problems ie the other side cannot hear me too well(breakup = packet loss). However download speeds still maxing out, streaming ok etc.

Whats happend to our upload bandwidth??
 
rpm said:
Hi Shaun_Green

Excellent news and welcome back.

BTW: Are you guys still at the SABC or have you moved yet?

Regards,

RPM
Click to expand...

According to their website they have moved to 66 Parklane Sandton.
 
I found you.. Hi Shaun, welcome back, please solve the 'downloading Gmail to outlook' issue. Spoke to you yesterday and I see there is no incident logged on your site like you promised. I have been having this issue now from 22/3. Look at thread 'Problems DL'ing email from GMail' please and PM me if you need any specific info.
 
I think they moved... the last time I called - about 2 weeks ago I was directed to somewhere in Sandton

anyhow Shaun I hope this time you guys are really going to focus on the proper support and informing your clients, and PLEASE get rid of the STUPID "oh lets check your MTU settings" response when we complain that the Inet is slow.
 
fishfly said:
I think they moved... the last time I called - about 2 weeks ago I was directed to somewhere in Sandton

anyhow Shaun I hope this time you guys are really going to focus on the proper support and informing your clients, and PLEASE get rid of the STUPID "oh lets check your MTU settings" response when we complain that the Inet is slow.
Click to expand...

The thing is that most unexperienced Iburst users (probably the majority) will see a big speed increase by changing their MTU, so it is the first thing to check when a client phones complaining about speeds.

The helpdesk staff have no idea whether you are IT capable and have done this already, so its a good place to start. The problem comes when the helpdesk staff only know this one remedie to your problem, and after that they are stuck on how to fix your problem.
 
fishfly said:
..."oh lets check your MTU settings"...
Click to expand...
Now that you mention it, I found this on 2006-02-18 [I emailed myself the link & it has been in my GMail Inbox ever since] by accident when trying to fix a friend's heXPee PC a while back:
M$: How to change the PPPoE MTU size in Windows XP said:
The default and maximum PPPoE MTU size is 1,480 bytes. With some Internet service providers (ISPs), you may have to reduce the MTU size of a PPPoE connection to a value between 1,400 and 1,480 (for example, to 1,454). Do not set an MTU size smaller than 1,400.
Click to expand...
and I immediately thought...iBurst...that 1352 is not recommended by M$ for Windoze heXPee...
 
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