wizardofid
Honorary Master
- Joined
- Jul 25, 2007
- Messages
- 12,627
- Reaction score
- 6,900
I always look at what loot.co.za has to offer, but generally never took the plunge to order some thing, last weekend I decided to give them ago, I totally regret that now and I don't think I will be supporting them again, much smaller online store and such but their customer service to be honest while friendly not entirely happy.
That said may be on the impatient side, but I like to get things sorted pronto, nothing annoys me more then some body telling you they will pass on the information to the relevant department and provide feedback, I have yet to find a company or person that actually does the effort to provide feedback when promised, so really not exclusive to loot.co.za either.
Onto the issue, ordered an item with a lead time of 4-8 odd days for a local item, ordered on the 3rd , obviously that exclude weekends, basically there is 3 days left for the item to arrive and be shipped.Problem is shortly( a day at most) after having ordered the item, the page was removed and clicking on the item link of the order shows that this item is out of stock with the supplier.
So I started to get concerned wether or not the item will be sourced, and if the order is secured and will ship out on time, no one at loot has either confirmed if the item was actually sourced considering the item went out of stock shortly after having ordered it, so I have literally no idea if it will be honored or not.
Pretty sure loot will have a record of what was ordered from the supplier and what came back as out of stock, it's not a difficult process to find out whether or not the stock is suppose to come or not, and shouldn't take a more then a couple of minutes to check, and yet loot was entirely incapable of actually giving me a straight answer or report back.
Then again its my own fault for ordering an item that needs to be ordered, the better part of the website requires that items needs to be ordered meaning more then often you going to run into problems with the supplier being out of stock after having ordered.
So decided that if that can't confirm stock in a reasonable time frame gave them 5 odd hours for a simple thing to find out whether or not I will get the item, I kindly prefer a refund, guess what they haven't even bothered to do that as yet will see what happens tomorrow.If they don't, will leave it till Thursday, and take it from there.They replied via messenger that information they have is that the supplier has stock, the joke however is that the page of that item is marked out of stock and removed from general view, can be seen from the order placed.
It's more then likely the item was out of stock in the first place, what I can't figure out for the life of me is you order an item from the supplier they would immediately report back that said item isn't in stock, or we are sending this or that stock or your order is ready to be picked up.
It has happened before ordering some thing which had to be ordered from the supplier and took nearly two weeks for the store to come back and inform they have no stock.I am going to be pissed if they come back with no stock reply on expected ship date.
Unfortunately having to wait for majority of orders to be delivered or picked up from the suppliers means that even having ordered your order still isn't assured 100%, sorry loot unless it's in stock I am not interested.
Thankfully takealot return was handled within 3 days after collection and the replacement to be delivered tomorrow by the looks of things, all of this handled in 7 working days.
That said may be on the impatient side, but I like to get things sorted pronto, nothing annoys me more then some body telling you they will pass on the information to the relevant department and provide feedback, I have yet to find a company or person that actually does the effort to provide feedback when promised, so really not exclusive to loot.co.za either.
Onto the issue, ordered an item with a lead time of 4-8 odd days for a local item, ordered on the 3rd , obviously that exclude weekends, basically there is 3 days left for the item to arrive and be shipped.Problem is shortly( a day at most) after having ordered the item, the page was removed and clicking on the item link of the order shows that this item is out of stock with the supplier.
So I started to get concerned wether or not the item will be sourced, and if the order is secured and will ship out on time, no one at loot has either confirmed if the item was actually sourced considering the item went out of stock shortly after having ordered it, so I have literally no idea if it will be honored or not.
Pretty sure loot will have a record of what was ordered from the supplier and what came back as out of stock, it's not a difficult process to find out whether or not the stock is suppose to come or not, and shouldn't take a more then a couple of minutes to check, and yet loot was entirely incapable of actually giving me a straight answer or report back.
Then again its my own fault for ordering an item that needs to be ordered, the better part of the website requires that items needs to be ordered meaning more then often you going to run into problems with the supplier being out of stock after having ordered.
So decided that if that can't confirm stock in a reasonable time frame gave them 5 odd hours for a simple thing to find out whether or not I will get the item, I kindly prefer a refund, guess what they haven't even bothered to do that as yet will see what happens tomorrow.If they don't, will leave it till Thursday, and take it from there.They replied via messenger that information they have is that the supplier has stock, the joke however is that the page of that item is marked out of stock and removed from general view, can be seen from the order placed.
It's more then likely the item was out of stock in the first place, what I can't figure out for the life of me is you order an item from the supplier they would immediately report back that said item isn't in stock, or we are sending this or that stock or your order is ready to be picked up.
It has happened before ordering some thing which had to be ordered from the supplier and took nearly two weeks for the store to come back and inform they have no stock.I am going to be pissed if they come back with no stock reply on expected ship date.
Unfortunately having to wait for majority of orders to be delivered or picked up from the suppliers means that even having ordered your order still isn't assured 100%, sorry loot unless it's in stock I am not interested.
Thankfully takealot return was handled within 3 days after collection and the replacement to be delivered tomorrow by the looks of things, all of this handled in 7 working days.
. I have received nothing but super turn around time for a return and replacement, however I had to sort them out first after the courier missed the appointment.Faulty product and courier missing the appointment isn't directly their fault.
