iBurst very slow

Something happend this morning. My Speed up from up from 112Kbps:

Your line speed is approximately 707.7 Kbps or 86.7 kBytes/sec
 
hahahha! IC, that makes good sense!

I can see some ADSL resellers popping up with nicks like !Impressed already :)
 
iBurst was running all spooked on Sunday.

On an average of 10 pings to a site; 2 where lost and about 3 where over 2sec.

Very erratic.
 
At home, so able to use Iburst again. It seems to be sailing at *almost* full speed.

My concern is that this is going to be regular weekend thing. I hope not, because that's when I need it most.
 
Hi

I got iburst last week (wed-fri), was running realy slow, like 20kbps.

today it was extremely useable averaging about 500-600 kbps.

weird aint it.
 
I've been asking them the same question since the first week of January and get the same reply - we're working on it!

My signal strength is 100% yet some guy at Iburst suggested I buy an antenna (that's not even there yet). Then they told my husband they will fix the 'intereference problem' in Northcliff by the end of the PREVIOUS week. Frankly, I am fed up with speeds of 2 - 16 kbps.

:mad: Linden Ext., 100% signal, top speed 33 kbps (if lucky)


Andre1 said:
How much longer do we have to wait for iBurst to sort out the speed problem.
I'm using a UTC on my laptop. Signal 100%, but since last week Wednesday my speed is a whopping 10bites/sec. I was told by the helpdesk that it will be sorted out by today, but it seems that it is just getting worst by the day. I think iBurst must start to pay us users to use their system.

Very UNHAPPY client from Albertsville Johannesburg.
Click to expand...
 
Suggestion

You may hammer me on this, however, i am willing to get ISDN, Sentech and of course IBurst in my home and run nightly tests to compare results from my home location. Willing to do this for one month only.

What are your feelings, IBurst users. Want the truth?

Should the tests take place?

Let the Masters of this site know and they will contact me.

Thanks for all your input.

Shaun Green

Nat. Ops. Manager
WBS

ps. All good things come with time, Miracle's will come via IBurst
 
We would love the truth Shaun... that's all we've been asking for all this time - tell us wtf is going on and when our connections are going to be back to normal again.

You guys are also blocking/shaping some ports, because a chatroom I could get onto yesterday, is inaccessible today.

Don't fix it if it's not broken - my connection was working like a charm last week, not it's all mucked up again! :(
 
Shaun Green said:
You may hammer me on this, however, i am willing to get ISDN, Sentech and of course IBurst in my home and run nightly tests to compare results from my home location. Willing to do this for one month only.

What are your feelings, IBurst users. Want the truth?

Should the tests take place?

Let the Masters of this site know and they will contact me.

Thanks for all your input.

Shaun Green

Nat. Ops. Manager
WBS

ps. All good things come with time, Miracle's will come via IBurst
Click to expand...

Hi Shaun ....
I havent spoken to you yet on the phone , but I think some of the guys would like straight answers instead some of the bull**** that the helpdesk gives us.

1. What the hell is going on with the MTU size as that seems to change on a regular basis , if not , can you please tell us what your hardware has been set to.

2. Let us know when changes such as Port Shaping and CAPS are being tested so that we can be a bit more understanding.

3. Please inform the helpdesk some of us actually work in IT / Networks / Non windows enviroments and can actually understand a technical explanation. ( This probably pissed me off the most ).

4. Maybe sort out the communications between helpdesk and techies so that a sensible explanation can be given , Not only the problem has been isolated and 2 days later , they are still working on it ! ..

5. Status on components like antenna's , SMTP servers ( I have no idea on this one as I use my own linux box 2 send out mail) etc.

6. Possible future packages as I would probably be interest in more cap , but less overall speed . eg 6 or 10 GB cap , 512 KB downlink speed.


as for the tests , quit frankly I couldnt care . I expect a decent service up to par with the advertising.

At the moment , i am actually fairly happy , My speed seems to be flying again after the weekends crap.

Regards
Gary Waterworth
[email protected]
[email protected] ( When Iburst is up <grin> )
I will send you a cell no if you want 2 talk to me.
 
Stability?

Been connected for 4h32 minutes.

Downloading at speeds which are not optimum but acceptable.

What the engineers are doing to solve our problems seem to be working.

I am sure to get flamed if the service deteriorates through the nite.

Will check the forum in the morning.

I have a wife and a life..

Good night to all IBurster's

Speed be with you

Shaun Green
 
Shaun, I suggest if you run any kind of test (between Sentech/ISDN etc) you should also consider testing the iburst service from more saturated towers like Northcliff etc.

Sitting on the tower you are on may give you great speeds (as you've claimed) but actually going around experiencing what your users are really experiencing is a different kettle of fish.

Back when Sentech users (including me who helped sponsor the adventure) drove around testing different high sites, I'm sure they won't go through that **** again and just go ahead and cancel.

People in IT have no lives... I suggest you try some other arena re: Operations Manager if you expect to survive the onslaught of questions :D
 
Test my connection Shaun

Shaun is welcome to test my connection. Northcliff tower. I average a download speed of about 15 kbps. 100% signal strenght. It sometimes(very seldom) goes up to 100kbps for about a second or two normally followed by 0kbps. Glad I did not sigh the contract.
Current speed 18kbps
 
Sorry i was out for a while

Back from the firestation getting my new asbestos suit.

I have been driving around with my notebook and a utc. Will take
a trip to the Northcliff area later this week to test IBurst and report back.

What kind of tests would you like me to perform. I would like to make the trip worthwhile and not report garbage that you guys would not be interested in.

Mail me via the site master.

Thanks for the suggestion.

Shaun Green
 
I will wait for your report. How about telling how you are testing your connection and then I will run exactly the same test. If my connection does not compare then perhaps it will warrent a visit from your able staff to bring me up to speed.
Ta
 
Improved

Netcraft:

----195.92.95.5 PING Statistics----
66 packets transmitted, 66 packets received, 0% packet loss
round-trip (ms) min/avg/max = 350/415/760

IS:

----196.4.160.2 PING Statistics----
66 packets transmitted, 66 packets received, 0% packet loss
round-trip (ms) min/avg/max = 60/113/270

iBurst

----196.30.31.120 PING Statistics----
66 packets transmitted, 66 packets received, 0% packet loss
round-trip (ms) min/avg/max = 60/100/240

Telkom http speed test:

* Download time: 6.812 seconds
* Size of file: 500 KiloBytes
* Estimated line speed: 598.9 (kilobits/second)
* Estimated line speed: 73.4 (kiloBytes/second)
 
noone, why don't you (or anyone involved in the ST wardrive) provide Shaun with the info for a similiar or the same "testbed".

PS. Why don't Iburst users post their towers as part of their sig ? or don't they know ?
 
How is one suppose to know. All I know is that my closest tower is NorthCliff. The unit might be going somewhere else.
 
Hmmm. my connection was rocking on the weekend, every since Sunday its a disaster - i keep getting disconnected even though my signal shows full all the time.

I phoned the helpdesk twice, i was told 2 different stories ;

1. The new switches fitted to some base stations are causing connection problems
2. There are protocol problems (shaping) and certain protocols are causing people to be disconnected (how?)

Shaun, Can you confirm EXACTLY what is the cause of the constant disconnection? I went through over 50 IP's this weekend....

I happen to also be testing this system on our VPN for our company (a bank) and i must say currently its pointless. I cant even sync my Outlook because the connection drops all the time...

Why not put a "Whats Wrong" section on your website and tell us what is going on? Better to have problems that you understand than "mysteries" floating around :)
 
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