ICASA reconsiders minimum standards

:eek:

ICASA is actually doing something for a change?
 
Well worth a read if you are not aware of these regulations - 99.9% uptime, max 3 minutes waiting time on call centres etc.
 
The reasons for reconsidering the reconsidering the regulations for possible amendment is not clear.
Click to expand...

they are being reconsidered as a result of protests lodged by something called the "Telcos Group for the Service Charter" which i would imagine is telkom & the mobile network operators

this is probably fair enough - as good as it sounds these regs are not imo enforceable for the most part a la the adsl regs - e.g. it's all very well to say 99.9% uptime but how is uptime defined and where is it measured? how does eskom get factored in? etc etc

having been involved with these things since the first draft i am happy to say the current version is significantly better than the initial draft but unfortunately when you start from such a low base....

having said that however Vodacom and Telkom in particular participated enthusiastically in the process to date...there was a workshop on the draft where industry basically attempted to rewrite it to suit themselves (with not one single consumer body in the room :( )
 
Thanks for the update Dominic. I was not even aware of these regulations - I wonder if it ever appeared on the ICASA website before now?
 
OMG Telkom is going to be in such poo.....

Imagine going from over an hour to call ADSL support to 3 mins max? Work that out as a percentage!
 
rpm said:
Thanks for the update Dominic. I was not even aware of these regulations - I wonder if it ever appeared on the ICASA website before now?
Click to expand...
they have been up and "binding" on all licensees since late Feb 2008...not sure what their current status would be although technically they remain in force
 
Ok great, so this is the set of draft regulations again. Let's see if the final regulations also look like this or if all the values are multiplied by 50.

The biggest concern to me is again identical to the ADSL lack of regulations. What happens if they do not conform to these regulations? If no penalty is specified in the regulations, none will be enforced. And the regulations will once again be useless
 
One of the toughest regulations to abide by may be the required response time of call centres. The regulations state that, “The operator response time may not exceed 3 minutes for all operator assisted calls, directory enquiry services, call centres and other non-emergency services.”
Click to expand...

No problem. When you phone the ADSL fault report line you get answered in less than a few seconds. The problem is that the system that answers you then hands you over to the operator.

Nobody said how long that handover may take... :sick:

Loopholes. So. Many. Loopholes.
 
What's the point of these ICASA regulations ?

It's not as though Telkom ever abides by them.
It's not as though ICASA ever actually forces Telkom to abide by them either.
 
where does it say all this does not apply to telkom...i missed that part
 
ICASA regulations always "apply" to Telkom, but Telkom seems to do whatever it please no matter what the regulations say
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X