I'm done...

Hahahaha. I complained about the exact same thing and I got crapped on for not calling them and whatever. In August I received an invoice for September even though I told them it was only for August (they've done this about 6 times) and they apologized and reversed the transaction. But now I login to my account and it says I have 10gb left? They seriously can't get their **** together!!!

Oh and by the way, I went back and checked all the months I was charged for but never used. They owed me over R300 worth of accounts. I'm looking for a new ISP too. Anyone offer cheap 10gb local IS? I think it's time to move to OpenWeb.
 
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All the other ISP will do the same thing gdiza.

You get charged when you acquire the right to use the service...whether you make use of it doesn't matter.

afaik WA doesn't have a "no monthly sub, R70/gig" service. Only contract, month to month and prepaid.
 
Prepaid

Web Africa has prepaid account. You pay for 1GB that never expires. When you`ve used all of it, you buy another gig. Quick and simple.

Even beter still, if you enable automatic top-ups, you don't even have to manually purchase the bandwidth.

http://www.webafrica.co.za/adsl/prepaid/
 
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Exactly. The prepaid service is there for exactly that reason, if you use it, you pay for it, if you don't, the data rolls over.

And I just went to have a look at the checkout page.
It clearly says R70 monthly on the month-to-month account and says R70 per GB on the prepaid account.

Also, please quote me the clause anywhere on their site that you won't get billed if you don't use data on a month to month account? For that matter, where they ONLY bill you if you use data.
 
Hi Gdiza

As per our conversation earlier this morning I'd just like to confirm whether you have received the usage breakdown I sent you via email?

If you have, please take a look at that, as you will see, the data you had been charged for is data you had made use of.

You had the ADSL 1gb Shaped package with us (which is a monthly package). Our ADSL Prepaid package is the one where we do not charge you a monthly fee. The one you have/had is the monthly 1gb account for which we charge R70 monthly and if you no longer require this service, cancelation is required so we can stop the billing for the specific account.

The R140 you mention, as per my conversation with you, was for 2gb additional prepaid bandwidth you had purchased, and used (as per the excel usage breakdown I sent you).

As with all the previous months' where we have credited or refunded you for unused months' of data, in this case, I would have done the same, had the bandwidth not be used. Unfortunately in this case, it had been.

Please accept our humble apologies for any inconvenience caused to you. I have done my utmost to try assist and still would had it been an overcharge or incorrect billing on our end.

Enjoy the rest of your day :)
 
wamariet said:
Hi Gdiza

As per our conversation earlier this morning I'd just like to confirm whether you have received the usage breakdown I sent you via email?

If you have, please take a look at that, as you will see, the data you had been charged for is data you had made use of.

You had the ADSL 1gb Shaped package with us (which is a monthly package). Our ADSL Prepaid package is the one where we do not charge you a monthly fee. The one you have/had is the monthly 1gb account for which we charge R70 monthly and if you no longer require this service, cancelation is required so we can stop the billing for the specific account.

The R140 you mention, as per my conversation with you, was for 2gb additional prepaid bandwidth you had purchased, and used (as per the excel usage breakdown I sent you).

As with all the previous months' where we have credited or refunded you for unused months' of data, in this case, I would have done the same, had the bandwidth not be used. Unfortunately in this case, it had been.

Please accept our humble apologies for any inconvenience caused to you. I have done my utmost to try assist and still would had it been an overcharge or incorrect billing on our end.

Enjoy the rest of your day :)
Click to expand...

Sounds like you sorted his issue out and it makes sense, but can you explain why you guys keep on screwing up my things?? :(

TheLoot said:
Well you can get 1GB int + 9 GB local (or 10GB local, however you use it!) for R70 from SAGateway :)
Click to expand...

Looks like an option. Have you used them?
 
Hi Squirrel

Could you please be so kind as to send me your client code or contact number and I will be sure to give you a ring. Alternatively, please email them to me and I will be sure to look into your query as soon as possible. [email protected]

Have a lovely evening ahead :)
 
wamariet said:
Hi Squirrel

Could you please be so kind as to send me your client code or contact number and I will be sure to give you a ring. Alternatively, please email them to me and I will be sure to look into your query as soon as possible. [email protected]

Have a lovely evening ahead :)
Click to expand...

You've contact me before (and earlier today). I've had numerous problems with you guys in terms of not canceling my accounts but all I get is a sorry.
 
i actually think you are very lucky.. most places wouild never just reverse it cause you never used it ?

if you take month to month.. you get billed regardless unless you cancelled it and still got billed.
 
@gdiza

Valid points, but you did subscribe to a monthly service, and hence have to cancel said service if you don't intend to use it for a specific month ;)

wamariet said:
Hi Squirrel

Could you please be so kind as to send me your client code or contact number and I will be sure to give you a ring. Alternatively, please email them to me and I will be sure to look into your query as soon as possible. [email protected]

Have a lovely evening ahead :)
Click to expand...

Mariet, hi :)

Quite frankly ... on your site it is clearly stated eg. with the monthly shaped package that there is "No cancellation notice period". This problem has popped up quite a few times on this forum with people being billed for a new month after "canceling" on the last day of the month - as allowed according to the WA website. Mind changing this to note the "10 day" notice to avoid confusion in future?

thx :cool:
 
Hi Squirrel

I would very much like to assist you to the best of my ability. Please be so kind as to give me your client code and I will give you a call first thing in the morning.

Thank you!
 
Hi ld13

Thank you for your valid and much appreciated input. I have emailed our developers in regards to your exact statement with a link to your post. I hope to return with good news once I have heard back from them.

Thank you :)
 
Here's an example of some of the things I've experienced.

Bought an account in July for one month. I clearly mentioned it was to expire at the end of July.

me
7/27/2008 1:04:36 PM

Uhm, excuse me? Where did this come from? I definitely never bought this and
it's not even August anyways!

Patience Mareya (Web Africa)
7/27/2008 1:23:49 PM

Hi

The account has been canceled and the invoice has been reversed.
Click to expand...

Then again...

me
8/25/2008 7:13:30 PM

Hello,

My account [email protected]l was announced months ago (<--- lol wtf, I think i mean't disabled), but I am able to login and browse on it. Why is this so?

Angelo Van Wyk (Web Africa)
8/25/2008 7:57:08 PM

Thanks for the heads up.

I have now canceled the account and it shouldn't allow you access now.

me
8/25/2008 8:02:44 PM

Hi Angelo,

Hopefully you can help me. I must say I am a very very unsatisfied customer
and a little bit scared for WebAfrica to automatically bill me on my credit
card.

[email protected]l is not the only account I am able to access. Both
xxx@wadsl (I logged in to check and used about 24kb, am I going to be
charged now??) and [email protected] say I have bandwidth left.

Secondly, I decided to check all my orders from WebAfrica and have noticed I
have been charged for accounts I have been asked to be canceled at the end
of the month. [email protected]l I was charged for May, June, and July but
did not use any bandwidth. [email protected] I was charged for December 2007
and never used any bandwidth.

Ronald Coetzee (Web Africa)
8/26/2008 12:40:25 AM

I don't pick up an account with the name xxx@wadsl not even on our radius server. [email protected] was definitely canceled.

I gave you a credit for [email protected]l of R57 (3 * R19). I gave you a credit note for [email protected] of R70.
Click to expand...

Then again, after receiving an invoice for September.

me
to Webafrica

Why am I being charged for this when I said I don't want it for September?? You guys have screwed this up about 4 times.

WebAfrica
to me

I have reversed the invoice as per your request. Thank you

me
to WebAfrica

You also did it on another account - [email protected]. I'm sorry, but this is inexcusable

WebAfrica
to me

[email protected] has been canceled, however the fee for Sep 08 has not yet been deducted from the credit card, therefor we have reversed the fee but there is no refund that needs to be done. Again, our sincere apologies for any inconvenience caused.
Click to expand...

This is only a handful of times I've been charged for things I've clearly mentioned I only want for one month. There are numerous other emails I have. I'm going to buy an account from WebAfrica and take a screenshot of the clearly ticked "one month" or whatever it says, and I will prove to them they screw up all the time!
 
Hi Squirrel

Thank you very much for your email. I have looked it all over and have responded accordingly. As put forth to you via email, I have applied a Local IS 10gb account to your client code profile with Web Africa for the month of September 2008, free of charge. This merely to show to you our gratitude for the time and patience you had spent assisting us in rectifying your accounts with us.

Good luck with the exams :)
 
wamariet said:
Hi Squirrel

Thank you very much for your email. I have looked it all over and have responded accordingly. As put forth to you via email, I have applied a Local IS 10gb account to your client code profile with Web Africa for the month of September 2008, free of charge. This merely to show to you our gratitude for the time and patience you had spent assisting us in rectifying your accounts with us.

Good luck with the exams :)
Click to expand...

Correct. Mariet gave me a free local account. For that I'll give them a go next time I need a local account, but am almost certain the same thing is going to happen :(
 
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