iMessage activation issue - Telkom

Maybe try activating intl. roaming to send the SMS and cancel it again. The SMS costed me R0,68 to send an international SMS.
 
I can activate it with my email but I still get random notifications to activate it using my phone number. It's driving me insane!
 
I called telkom Mobile yesterday. They took time to consult as I waited holding the line. At the end they came up with a very intelligent solution. Since on their side everything looks OK, they said, I should call Apple and tell that I have changed my number or Network. I think that they are not allowed to say that they don't know. They can only suggest a solution that will inform that they don't know what they are talking about.
There are some free sms, 20 items, that come up when I recharge. I want them to expire and see whether they are the ones causing the problem.
 
mathenges said:
I called telkom Mobile yesterday. They took time to consult as I waited holding the line. At the end they came up with a very intelligent solution. Since on their side everything looks OK, they said, I should call Apple and tell that I have changed my number or Network. I think that they are not allowed to say that they don't know. They can only suggest a solution that will inform that they don't know what they are talking about.
There are some free sms, 20 items, that come up when I recharge. I want them to expire and see whether they are the ones causing the problem.
Click to expand...
I ported to TM from Vodacom more than 5 years ago and apple has activated iMessage successfully countless times since then on that number.

Telkom has gone from great to broken in the last year.
 
mathenges said:
There are some free sms, 20 items, that come up when I recharge. I want them to expire and see whether they are the ones causing the problem.
Click to expand...

Send 20 smses to 20 random numbers asking them if they know how to activate it.
 
So iStore have confirmed an issue, Telkom still haven't confirmed anything. Anyone know if this is in breach of contract? I pay for a service that I'm simply not getting.
 
Cool_Guy1989 said:
Got hold of Telkom, gave them the link to this thread. The person who assisted me said they would escalate it to their team leader and then they ended the chat. Highly doubt I'm going to get any success in this. I just wish people we spoke to were knowledgeable.
Click to expand...
i have tried everything under the sun here too with trying to get imessage to activate on the telkom network. i read this whole thread and everything mentioned here i have done. like cool_guy1989, i too have a freeme open-end contract and the option to load airtime have been replaced by minutes; the out-of-bundle spend limit doesn't seem to work with the out-of-contract fees either so why was airtime changed to minutes i do not know.
i asked the telkom store manager who can i escalate this too and he himself doesn't know who to contact so WTF. i tried the 081 180 number for technical assistance and they are clueless. please point me in the right direction who i can upset to get this fixed! because it is quite frustrating.
 
Cool_Guy1989 said:
Got hold of Telkom, gave them the link to this thread. The person who assisted me said they would escalate it to their team leader and then they ended the chat. Highly doubt I'm going to get any success in this. I just wish people we spoke to were knowledgeable.
Click to expand...
Okay, I've sent the thread link to one of my go to's at Telkom, let's see if he can provide any assistance...
 
Mine is prepaid, still it won't activate. The good thing with prepaid is the freedom to move elsewhere if the current sp doesn't listen.
 
mathenges said:
Mine is prepaid, still it won't activate. The good thing with prepaid is the freedom to move elsewhere if the current sp doesn't listen.
Click to expand...
Pepaid? Mmmmm, that's odd cause on prepaid you don't have the same challenges adding airtime as the contracted guys do?
 
Yes, it's prepaid. It doesn't show "waiting for activation". It's just imessages activation error error. I have tested CelC and MTN and they just activate on the same phone.
 
mathenges said:
Yes, it's prepaid. It doesn't show "waiting for activation". It's just imessages activation error error. I have tested CelC and MTN and they just activate on the same phone.
Click to expand...
Now that is very interesting indeed... Let’s hope sand_man’s Telkom guy can put this one to bed (no pun intended). If I do find myself near a Telkom Store within the next few days, I will be sure to escalate the matter and show them this thread as well.
 
Spawn-1401 said:
Now that is very interesting indeed... Let’s hope sand_man’s Telkom guy can put this one to bed (no pun intended). If I do find myself near a Telkom Store within the next few days, I will be sure to escalate the matter and show them this thread as well.
Click to expand...
My go to is a bit of a no show... Telkom after all, so not all that surprising... anyhooooo, good luck lads...
 
Spawn-1401 said:
Thanks for the attempt, sand_man.
I am still to visit a Telkom branch, hopefully, this Saturday.
Click to expand...
Sorry to say but that's going to be a waste of time. Especially if the queues are anything like the one at our local mall.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X